Russ Darrow Waukesha Kia

Friendly Approach Jeff was friendly from the start and we never felt pressured. He never brought the manager over to “close the deal”. He handled the entire transacti Jeff was friendly from the start and we never felt pressured. He never brought the manager over to “close the deal”. He handled the entire transaction. We told him what we were looking for, he did the research and got us the right car. More

Very smooth and easy Ken was Fantastic! So happy we got to work with him. We felt he stepped up and went up and beyond our expectations. Thank for a great experience! Ken was Fantastic! So happy we got to work with him. We felt he stepped up and went up and beyond our expectations. Thank for a great experience! More

Great Service. My experience today was fantastic. What I thought was going to be an expensive repair, turned out to be a false alarm from a service engine light. J My experience today was fantastic. What I thought was going to be an expensive repair, turned out to be a false alarm from a service engine light. Jacob was very professional and friendly. This service department has done and about face for the better. This type of service and atmosphere has brought me back to Kia. More

Outstanding We were in search of a new car after ours was in a bad accident. Ken was understanding, caring and patient with our needs. He helped us narrow down ou We were in search of a new car after ours was in a bad accident. Ken was understanding, caring and patient with our needs. He helped us narrow down our search and made sure we were able to purchase exactly what we wanted. The entire staff has always treated us like family and not just another sale. We have now bought 5 cars from them, our daughter bought her last car and we will go back to purchase a car for our son. I will never use another dealership for any further purchases. More

Great staff, pleasant experience Took an extended test drive (city, highway, rural) to get a good feel of the vehicle. Jeff was more than happy to indulge me without any pressure to m Took an extended test drive (city, highway, rural) to get a good feel of the vehicle. Jeff was more than happy to indulge me without any pressure to make my decision. In the end, I bought the car partly because of the car, and partly because of the service I was getting. More

Great Customer Service I had a great time at the dealership. Lee took care of me through multiple visits, Cars, and test drives. I never felt like I was being hounded to buy I had a great time at the dealership. Lee took care of me through multiple visits, Cars, and test drives. I never felt like I was being hounded to buy something I didn’t want and they were very understanding whenever I declined an offer or needed time to make up my mind. They got me the car I wanted, within my budget, and without pressuring me into a sale I wasn’t okay with. Everyone was very pleasant and remembered me each time I stopped in. It was smooth sailing and that’s exactly what I’m looking for when it comes to car buying. More

Found a great used Chevy Cobalt at Russ Darrow Found a great deal on an 09 Chevy Cobalt for my Daughter at Russ Darrow. Sales person Ken T. was extremely easy to work with and made the transaction Found a great deal on an 09 Chevy Cobalt for my Daughter at Russ Darrow. Sales person Ken T. was extremely easy to work with and made the transaction a very smooth process. More

Well taken care of and everything went smoothly Ken salesman was phenomenal. Everything was explain throughouly and it was a smooth process. The administration was explained well to me, and everyone Ken salesman was phenomenal. Everything was explain throughouly and it was a smooth process. The administration was explained well to me, and everyone was overall friendly and helpful. More

They were very professional I came in at 5:00 on a Friday wanted to look at two cars. KEN the salesmen had the cars waiting out front for me. I drove one and decided to buy that I came in at 5:00 on a Friday wanted to look at two cars. KEN the salesmen had the cars waiting out front for me. I drove one and decided to buy that one. I was out the door with the car by 6:30. Mangers were very nice and respectful. More

oil change Was generally satisfied. Took over an hour so little longer than expected. Wanted the car wash which was included but felt to decline at the moment Was generally satisfied. Took over an hour so little longer than expected. Wanted the car wash which was included but felt to decline at the moment, because weather was way below freezing. I would Hope I will still receive one when weather warms up. Please make note on This!!!!!!Thanks Dylan Ulrich More