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Russ Darrow Toyota of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
1,368 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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2700 W Washington Street

West Bend, WI

53095

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Showing 1,368 reviews

October 23, 2026

Service was very fast and the cost was very affordable. However, I never saw the video review of my car. More

by hasy5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

October 17, 2026

Quick efficient service completed in the estimated time Oil change and tire rotation completed this time More

by Throndson
Recommend Dealer
Yes
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Oct 17, 2026 -

Russ Darrow Toyota of West Bend responded

We’re glad your Toyota RAV4 received quick, efficient service right on schedule. Knowing your oil change and tire rotation met your expectations means a lot to our service department. Mitchell Darrow mitchell.darrow@russdarrow.com

October 17, 2026

Excellent service ? ? Great service that was completed in a very timely manner and friendly people. More

by kengsinger
Recommend Dealer
Yes
Employees Worked With
Ethan
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Oct 17, 2026 -

Russ Darrow Toyota of West Bend responded

Knowing you found our service on your Toyota Crown both timely and welcoming means a lot to us. We appreciate your five-star rating and are here whenever your Crown needs maintenance. Mitchell Darrow mitchell.darrow@russdarrow.com

October 17, 2026

Very good ? ? They were able to diagnose my car quickly and fix the issue. More

by kengsinger
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JEREMIAH PFLUGER
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Oct 17, 2026 -

Russ Darrow Toyota of West Bend responded

We're glad the diagnosis and repair on your Toyota RAV4 went smoothly. Our team is pleased we could fix the issue so quickly for you. Mitchell Darrow mitchell.darrow@russdarrow.com

October 15, 2026

She went far beyond to help us understand the features of the vehicle. She spent as much time as we needed to answer our concerns. More

by elschmit
Recommend Dealer
Yes
Employees Worked With
Heather
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Oct 15, 2026 -

Russ Darrow Toyota of West Bend responded

Knowing that our service team could take all the time you needed to explain your Crown Signia’s features is rewarding. Hearing that you felt fully informed and supported means a great deal to us. Mitchell Darrow mitchell.darrow@russdarrow.com

October 15, 2026

Car had hidden missing parts as well as undisclosed damage to rear of vehicle. Salesman dented car while installing license plates. Also had badly bent rear rim that should have been noticed during a s More

by Jack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Noah Luckiesh
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2026 -

Russ Darrow Toyota of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

October 14, 2026

Scheduled recall service appointment. On appointment day they did not have parts, failed to order the parts necessary More

by lvanraden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abigail Lundberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2026 -

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Mitchell Darrow mitchell.darrow@russdarrow.com

October 11, 2026

It was for 100,000 mile maintenance. Some other things were caught and repaired as well. It took less time than expected! More

by BDub
Recommend Dealer
Yes
Employees Worked With
Nicolas Catellano
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Oct 11, 2026 -

Russ Darrow Toyota of West Bend responded

Knowing the 100,000 mile maintenance on your Corolla wrapped up faster than anticipated is rewarding. We’re glad our service department could catch and repair those additional items efficiently. Your five star rating and kind feedback mean a great deal to us. Mitchell Darrow mitchell.darrow@russdarrow.com

September 29, 2026

The oil change went really quick while I was watching them do it the service people made it take over an hour which didn't set well with my wife More

by BDVORLOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2026 -

Russ Darrow Toyota of West Bend responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Mitchell Darrow mitchell.darrow@russdarrow.com

September 27, 2026

Outstanding service and care Easy to have service done Efficient and knowledgeable Available service hours good More

by Dottie
Recommend Dealer
Yes
Employees Worked With
Rob Martin
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Sep 28, 2026 -

Russ Darrow Toyota of West Bend responded

Your recognition of our expertise and convenient service hours is greatly appreciated. We’re glad the service on your Toyota Venza was efficient and hassle-free. Mitchell Darrow mitchell.darrow@russdarrow.com

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