Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Russ Darrow Mazda of Madison

Madison, WI

Overview
Employees
Reviews
Vehicles
4.7
746 Reviews
Russ Darrow Mazda of Madison is your premier destination for exceptional Mazda vehicles in Madison, WI. We offer an extensive selection of new and certified pre-owned Mazda models, all designed with innovation, style, and performance in mind. Each vehicle undergoes a thorough inspection to ensure quality and reliability for our customers. Our friendly team is dedicated to delivering outstanding service, making your car-buying experience seamless and enjoyable. Visit Russ Darrow Mazda of Madison today and discover why we’re the trusted choice for drivers in the Madison area!
Contact Dealership
View Awards

2302 W. Beltline Hwy.

Madison, WI

53718

Directions

By Type

Showing 746 reviews

May 15, 2023

I had a very good overall experience working with Kyle for a second time to purchase a car. The dealership has a nice facility and I have had good experiences with their service center over the years. More

by AJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Dorfler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Russ Darrow Mazda of Madison responded

AJ... we love working with you.... you make our job fun!!!!!

May 04, 2023

Everything was great with this maintenance appointment. They also detailed my car and it looks like new. More

by Gail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bednarczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2023 -

Russ Darrow Mazda of Madison responded

Gail, Thank you for the kind words... It's always a pleasure to work with you!!!!!

March 09, 2023

Both Adrian and Jesse were very good to deal with, and made the car buying experience a positive one. More

by rklaas
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adrian, Jesse
Report | Print
Mar 09, 2023 -

Russ Darrow Mazda of Madison responded

Thank you for the kind words. It was our pleasure to assist you. Enjoy the CX5. What a great SUV and a Certified Warranty for 100k miles!!

Mar 09, 2023 -

Russ Darrow Mazda of Madison responded

Thank you for the kind words. It was our pleasure to assist you. Enjoy the CX5. What a great SUV and a Certified Warranty for 100k miles!!

January 18, 2023

Randy was great to work with. He was knowledgeable, professional and timely. He made purchasing our car easy and stress free! More

by mandyfrey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy
Report | Print
Jan 18, 2023 -

Russ Darrow Mazda of Madison responded

Mandy, we sure appreciate the compliments. Great customers seem to have wonderful experiences. Randall truly cares about each guest......we appreciate your business. Thank you!!

Jan 18, 2023 -

Russ Darrow Mazda of Madison responded

Mandy, we sure appreciate the compliments. Great customers seem to have wonderful experiences. Randall truly cares about each guest......we appreciate your business. Thank you!!

December 30, 2022

Excellent people working there! Superior customer service! This is my home for my vehicles forever! Please go to them!! You will not be sorry..just happy!! More

by gsscott21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Dorfler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly Castleman , Matt Borsecnik, Kelsey Postlewaite, Hannah Voogd, TYLER NEWMAN, Nick Wigglesworth, Brian Surita, Aaron Thompson, Michael Haese
Report | Print
Dec 30, 2022 -

Russ Darrow Mazda of Madison responded

It was our pleasure working with you. Thank you so much for the glowing review!!

December 06, 2022

Very easy process and every person on the staff was super nice. Didn’t feel pressured or ignored, great process and place if you’re looking for a Mazda! More

by jordantas21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Urso, Tracy
Report | Print
Dec 06, 2022 -

Russ Darrow Mazda of Madison responded

Thank you for the kind words. This is how we hope the experience is for everyone. It was a pleasure serving you. Somehow, great people have terrific experiences.

November 30, 2022

Dylan was great, kept me informed on the whole buying process! Even expedited the transaction to meet our needs of timing to pick up our new CX-5! Between the quick buying process & the information at de More

by MHaese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Meadows
Report | Print
Nov 30, 2022 -

Russ Darrow Mazda of Madison responded

Thank you.... We sure appreciate the kind words. Customers like you make our jobs a pleasure. Enjoy the CX5!!!

November 26, 2022

Haven’t heard anything from them so I don’t know anything about them maybe they call me More

by vspates55@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Have not talk to anyone
Report | Print
Nov 26, 2022 -

Russ Darrow Mazda of Madison responded

Our records indicate we have sent you 4 consecutive unanswered emails. We don't have a telephone number from your lead on the 2003 S-10 Pick-up. We regret to let you know the truck has been purchased. This is the email address we used. Sorry we didn't connect. If we trade for another truck similar we will definitely reach out to you. Can we get a telephone number to call or text?

November 23, 2022

From the second we walked in it was a no-nonsense, user-friendly, and ultimately, successful experience. Our sales consultant, Tim Faber, was on a mission to make us happy with as much of a win/win s More

by Isawtheking
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Faber
Report | Print
Nov 23, 2022 -

Russ Darrow Mazda of Madison responded

We appreciate your business. Congratulations we hope you love your new Mazda. It's our pleasure having you as a customer!!

November 17, 2022

We were bothered by a few things. .. Cash would not be excepted without agreeing to an 1800.00 policy addition... and the car we test drove was filthy inside and out. More

by petstylistinwi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
TYLER NEWMAN
Report | Print
Nov 17, 2022 -

Russ Darrow Mazda of Madison responded

We appreciate your business. As you are aware dealers across the nation are experiencing an unprecedented low supply of new vehicles. Therefore dealers are pricing the cars from 2000 to 10000 over MSRP just to get a chance to buy one. In our case, we offer products with value to help us maintain our margins and survive during this production shortage. You gas stations and grocery stores have raised their prices significantly as well and your seeing that in those prices. Somehow, some people feel differently when it is an automobile dealer. We try to be as transparent as possible. We certainly understand not wanting to pay the increases. We feel the same way. Thank you for the feedback.

1
...
37
38
39
...
75