Russ Darrow Kia of Madison

Antonio was wonderful to work with, and I’m so glad I chose him as my dealer. He was professional, knowledgeable, and incredibly responsive throughout the entire process, taking the time to answer every chose him as my dealer. He was professional, knowledgeable, and incredibly responsive throughout the entire process, taking the time to answer every question I had—even outside of normal business hours. What stood out most was how kind and helpful he was from start to finish. He made the experience easy and stress-free, never making me feel pressured, and always taking the time to explain things clearly. He even helped me uninstall some difficult car seats in the heat, which was above and beyond what I would ever expect from a salesperson. Even after the sale, Antonio has continued to answer questions and check in to make sure everything is going well. That level of customer service is rare and truly appreciated. He is hands down the best car salesperson I’ve ever worked with, and I would absolutely recommend him to anyone looking for a vehicle. More

I appreciated the individuals we worked with and the questions asked to lead us to the right vehicle. We did end up going over our price range which was not ideal, and we did end not know this until we questions asked to lead us to the right vehicle. We did end up going over our price range which was not ideal, and we did end not know this until we had gotten to the financial person. It would have been good to know the cost sooner. We still bought it so it worked out. We did end up noticing a potential issue with the car after getting it off the lot. More

10/10 on customer service. Antonio was great and was very helpful throughout the whole vehicle transaction. Antonio was great and was very helpful throughout the whole vehicle transaction. More

He was kind and easy to work with. Recommend him to others. Thank you, Antonio. Recommend him to others. Thank you, Antonio. More

If there is any reliable cars around, I recommend this dealership to find the right one for you dealership to find the right one for you More

Mike Krumm and Devon Montgomery are amazing to work with. Mike really listens and fits you with everything that he can based on what you can afford. He paid attention to everything I was looking for and ma Mike really listens and fits you with everything that he can based on what you can afford. He paid attention to everything I was looking for and made sure to fit me with the best possible fit based my budget. Devon was also great as he came in and said this is what we are looking at based on what you can pay are you comfortable with this before we proceed. They make your buying experience seamless. Thank you, both! I appreciate the honesty and the fact that you both actually listened to me and made the entire process amazing? More

Excelente servicio, amabilidad, eficiencia. Freddy atiende con gran responsabilidad por teléfono y presencial. Muchas gracias Freddy atiende con gran responsabilidad por teléfono y presencial. Muchas gracias More

Michael Krumm helped me find exactly what I was looking for. He was extremely helpful, knowledgeable of the car's functionality and features, and made the process very easy! 10/10 highly recommend working for. He was extremely helpful, knowledgeable of the car's functionality and features, and made the process very easy! 10/10 highly recommend working with him. More

Had a great experience here! Everyone was friendly, efficient, and made the entire process feel stress-free. I really appreciated how they kept things straightforward and took th Everyone was friendly, efficient, and made the entire process feel stress-free. I really appreciated how they kept things straightforward and took the time to answer all of my questions. Highly recommend! More

I want to specifically call out the sales manager involved in our experience, because the lack of professionalism was just as concerning as the condition of the vehicle. After driving over 2 hours involved in our experience, because the lack of professionalism was just as concerning as the condition of the vehicle. After driving over 2 hours to see a “Certified” vehicle that was in unacceptable condition, not once did the manager apologize for the situation or acknowledge the time we wasted based on how the car was represented. The response was dismissive and filled with excuses instead of accountability. What made this even worse was the follow-up interaction. The very next week, I saw this same manager again in Madison after we ultimately still chose to purchase a different vehicle from the dealership. Instead of acting professionally, he avoided us entirely—wouldn’t greet us, wouldn’t shake hands, and wouldn’t acknowledge us as customers. At one point, he walked past me, shook his head, gave a visible look of disapproval, and then went behind the desk without saying a word. This was after we had already completed a purchase. That behavior is not just unprofessional—it’s unacceptable in any customer-facing role, especially in sales leadership. To be clear: we were told the original vehicle had no business being sold in its condition, yet it was still presented as “certified.” That disconnect alone should raise concerns for anyone considering doing business here. If there’s feedback for the management team: Own the situation. Acknowledge mistakes. Treat customers with basic respect—even when conversations are uncomfortable. This experience left a lasting impression for all the wrong reasons. More