Rusnak/Westlake Audi

The short story: Not all Audi dealerships are equal. If you live anywhere in Southern California, and are considering an Audi, make the trip to Rusnak in Thousand Oaks. Period. There is no other dealership you live anywhere in Southern California, and are considering an Audi, make the trip to Rusnak in Thousand Oaks. Period. There is no other dealership in the area with more resources and a better sales team to get exactly what you’re looking for. If you value your money, your time, and your peace of mind, rest assured that Rusnak respects your values just the same. I purchased my previous Audi at Rusnak by simple chance – I was driving through the area, and was so dissatisfied with the Audi dealership by my house that I decided to stop in. My experience was such a pleasure, that my immediate family subsequently bought their cars – everything from a Hyundai, Volvo, Mercedes and Porsche – from Rusnak dealerships as well. Furthermore, I continued to make the 30 mile trip to Rusnak to service my car whenever necessary. So when I needed to switch from a 2-door A5 to a the 4-door A4, as I’m expecting my first child in 7 months, I knew the drive from Santa Monica was well worth my time. What followed was a quality of service one would not expect to find at a car dealership, but rather a level of attentiveness you’d only expect to find at a 5-star hotel. I called Rusnak during the first week of the month, when most consider it to be the worst time to buy a car. I was transferred to Fay, a saleswomen I had never met before, and we proceeded to have a conversation about what I wanted and what I needed out of a new car. Understanding my situation, she politely suggested we could do the entire deal over email and the phone. This was perfect – There was no pressure whatsoever, and because I didn’t have to make time to drive up to the dealership, I’d be able to spend time with my family while processing any offer at my convenience. An hour later I received an email outlining possible A4s that matched my criteria. After selecting 2 of particular interest, Fay personally took pictures of each and sent them to my phone so I could see the difference between two colors side-by-side. Finally, Fay did something I couldn’t have appreciated more. She told me plain and simple, “When you’re ready, name a price. Rusnak will not be undersold, and we will do everything to earn your business.” The next morning, I made a 2-minute phone call to Fay --She knocked down the dealer’s asking price significantly (Less than any other dealer by far), processed my financing, and had the deal done in just about 45 minutes. I was greeted that night by Fay, who stayed well past closing to accommodate my schedule and teach me about the new features of the A4. UPDATE: Shortly after driving home, I noticed a defect in my car that was not the fault of Rusnak, but actually the Audi manufacturing plant. A small piece of debris was sticking out from behind the navigation screen. Ted, the dealership’s general manager, was short and to the point – This was not acceptable, and Rusnak would take care of me ASAP. Rather than telling me to call Audi or bring the car to my local dealership, Rusnak offered to pick up my car, provide me with a loaner A4, and return my A4 once the repairs were completed. A day later, I received my car… Only to find Rusnak had gone above and beyond the call of Duty by giving the car a complete detail in addition to the free repair. I’ve spent 15 minutes of my time writing a review tonight because great customer service is not just something I truly believe in -- It’s something that needs to be shared, so those looking elsewhere can hear what Rusnak has to offer. Anyone making such an important purchase like a car deserves nothing less than to be treated like I was at Rusnak. I was a customer, will continue to be a customer, and hope others follow suit for many years to come. Thanks! More

I communicated with Edgar via e-mail for about a week. I was staright forward of what I wanted and did not want to waste his or my time. Edgar was very helpful just through e-mail trying to work with what I was staright forward of what I wanted and did not want to waste his or my time. Edgar was very helpful just through e-mail trying to work with what I had to offer. Before coming into the dealer I knew I would be going home with a new vehcile as long as I loved it. Edgar was more helpful in person. He was able to negociate a great price with a proper monthly payment. Evan was very informative while signing paper work and was bale to extent my warrant at a great price. Both individuals reassured me if I had any questions I can call and ask with out any worries. Even after leaving I have called back with questions and Edgar has taken the time to answer them. thank you Rusnak. More

Edgar was professional, knowledgeable, honest and friendly. He seemed genuinely interested in answering our questions and explaining the process to us. I would recommend him highly to anyone lookin friendly. He seemed genuinely interested in answering our questions and explaining the process to us. I would recommend him highly to anyone looking for a new or used car. More

Yes of course! Rusnak was so helpful and found the exact car I was looking for. I love my new Audi! Would absolutely recommend Rusnak and Edgar. car I was looking for. I love my new Audi! Would absolutely recommend Rusnak and Edgar. More

While everyone I dealt with at the delership was very professional, Edgar was probably the most knowledgeable, patient and respectful sales person I have ever purchased a car from. He certainly exceeded professional, Edgar was probably the most knowledgeable, patient and respectful sales person I have ever purchased a car from. He certainly exceeded my expectations. More

This is the second A3 we have purchased from Rusnak WLV and Edgar Cordoba in the past six months. Edgar worked diligently to create a deal that worked for us on the first purchase in May 2012. Edgar knew and Edgar Cordoba in the past six months. Edgar worked diligently to create a deal that worked for us on the first purchase in May 2012. Edgar knew our budget and found a way to get us in the Certified Pre Owned car we wanted with the terms we were looking for. That car was totaled on October 19th. For the safety aspects alone I wanted another just like it. There were not a lot of low mileage A3s on the market at the time and Rusnak had only several. Edgar's knowledge of the various packages and value versus cost was instrumental in guiding us to the proper car, regardless of which dealeership it would be purchased from. Edgar never stopped his efforts in finding us the perfect A3 and within one week had us in the perfect car at the best possible price. Edgar and Jason in finance even worked up a plan so that we could hold the car while our insurance company worked out the payoff of the first A3. Edgar is polite, professional, pleasant, patient and very knowledgeable. It is no wonder that Edgar gets a lot of glowing reviews. Edgar works very hard for it and he deserves it. He will work hard for you too. We owe him thanks for doing such a great job for us and that is why we will buy our next car from him and the great team at Rusnak. More

my experience from start to finish was outstanding thanks to Nichole Dela Cruz. I purchased a pre-owned 2008 Honda ex-l from Rusnak Audi West-lake in Thousand Oaks. Nichole Dela Cruz is excellent, very helpf to Nichole Dela Cruz. I purchased a pre-owned 2008 Honda ex-l from Rusnak Audi West-lake in Thousand Oaks. Nichole Dela Cruz is excellent, very helpful, very patient, and understanding to what i was looking for. as a first time buyer its extremely hard to get financed but she went above and beyond. i ended up with a great deal and excellent financing thanks to Nichole. I would highly recommend this dealership to everyone. Once again, thank you! Jose a Torres More

We came into the Dealership to look at the Q7 (SUV) as we were comparing all SUV's for purchase. The saleman, Edgar Cordoba was very friendly and engaging and new everything about the Q7 vehicle. We test d were comparing all SUV's for purchase. The saleman, Edgar Cordoba was very friendly and engaging and new everything about the Q7 vehicle. We test drove a new one and he explained everything and truly took his time with us. That was very much appreciated because we had not committed to buying at that time. We found a 2012 with low miles that was exceptionally clean in black that we ended up purchasing. The process was by far the best I have ever had at a car dealership. The Manager, Mr. Atti Mimi was very sharp and equally friendly and I feel we came to a price agreement on great terms. He was a pleasure to deal with. The finance paperwork was completed by Evan Goldenberg who was thorough, friendly and accomodating. Overall, I know I will come back to Resnak Audi for my cars in the future. You have a loyal customer who will recommend Rusnak and these fine individuals at the dealership to my friends and neighbors. More

Both Edgar and Addi could not have been more helpful during the purchase process and at time of delivery of the new car. They are a delight to work with and I highly recommend them to future purchasers during the purchase process and at time of delivery of the new car. They are a delight to work with and I highly recommend them to future purchasers of Audi cars. More

Edgar was attentive and didn't try to sell me something out of my budget. He knew how much I wanted to spend, and that's exactly what I walked away spending. Very knowledgeable about the cars he's sellin out of my budget. He knew how much I wanted to spend, and that's exactly what I walked away spending. Very knowledgeable about the cars he's selling, and extremely professional. Not once did he try to oversell, or "twist" my arm. Very happy to have done business with him, and Rusnak Audi, would recommend him to anyone. More