Rusnak Volvo Cars

I Love My Sales Rep! I just turned in my leased 2017 XC60 for a new one. Verletta went out of her to make the experience easy and fun. Her knowledgeable, caring and helpfu I just turned in my leased 2017 XC60 for a new one. Verletta went out of her to make the experience easy and fun. Her knowledgeable, caring and helpful attitude helped me feel confident with my decision upgrade to the new model. I am a completely satisfied customer. Thanks again Verletta Massey! More

Excellent Service Department This was the first time bringing my 2019 XC60 in for servicing and Naeem Adams immediately made me feel at ease. He put me in a good quality rental wh This was the first time bringing my 2019 XC60 in for servicing and Naeem Adams immediately made me feel at ease. He put me in a good quality rental while I waited on for my car and kept me updated on the progress. I would highly recommend them! More

Great customer service! Everyone was extremely courteous and helpful. Michael followed up with me a couple of times throughout the day to keep me posted as to when my service Everyone was extremely courteous and helpful. Michael followed up with me a couple of times throughout the day to keep me posted as to when my service would be complete and when my car would be ready for pickup. More

Outstanding Service Anthony and his team have been wonderful. My parking brake light came on repeatedly. Anthony was extremely responsive and attentive to resolving the Anthony and his team have been wonderful. My parking brake light came on repeatedly. Anthony was extremely responsive and attentive to resolving the problem. He went above and beyond to ensure my families safety and provided me with a loaner car so that we could still make our beach trip on Sunday. It's a great feeling to know that Anthony and his team are there for me to keep my family and I safe on the road, that feeling is priceless. Keep up the good work, big thanks to everyone!!! More

Great Service Rusnak/Pasadena Volvo has a great service center. All of the people working there are very professional and friendly. The service manager, Michael, ex Rusnak/Pasadena Volvo has a great service center. All of the people working there are very professional and friendly. The service manager, Michael, explained everything to me clearly and kept me posted on the progress. My car was finished early. More

Excellent Overall I have zero complaints. Na'eem is excellent with good communication. He was also quick and efficient with the check in process. Work w Overall I have zero complaints. Na'eem is excellent with good communication. He was also quick and efficient with the check in process. Work was done as listed. More

Great Service I was unhappy when the engine light went on my 2020 XC90. It only has 1650 miles on it so I was alarmed. I called Rusnak and set up an appointment. Th I was unhappy when the engine light went on my 2020 XC90. It only has 1650 miles on it so I was alarmed. I called Rusnak and set up an appointment. They reassured me it was safe to drive it to the dealership. Once I was there, I was taken to the car rental for a loaner. As promised, the car was ready and washed when I picked it up. More

Easy and convenient transaction Chris Harrison was easy to work with and the lease of our new XC90 couldn't be easier, even done thru phone and email. Would happily work with you guy Chris Harrison was easy to work with and the lease of our new XC90 couldn't be easier, even done thru phone and email. Would happily work with you guys again! More

Fast, efficient and friendly Very efficient and tells it as it is. No selling. Very friendly staff. Explained to me why my car did not need tire rotation and rechecked it next tim Very efficient and tells it as it is. No selling. Very friendly staff. Explained to me why my car did not need tire rotation and rechecked it next time. More

Tire Puncture Replacement Wife ran over some debris on on the freeway causing a puncture on the sidewall of our XC40. We took the vehicle to Rusnak and mentioned our Care by Vo Wife ran over some debris on on the freeway causing a puncture on the sidewall of our XC40. We took the vehicle to Rusnak and mentioned our Care by Volvo Program. The tire was completely replaced the same day free of charge, no questions asked. As a consumer, you always expect companies to hold their end of the bargain and Rusnak has come through on more than one occasion. I've had experiences with other dealers who have tried to squeeze some sort of payment even when fully under warranty. Rusnak checked their system, told us we were all good, and we were on our way. On another occasion, we had a faulty part on our lift gate that is prone to loosening up. Although they mentioned it would be a long shot to get it covered, they still came through with an all new part free of charge, meaning the Care by Volvo program that I am paying for every month covered it. All in all, a super fair dealer and a great service team practicing great customer service. More