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Rusnak Volvo Cars

Pasadena, CA

4.8
1,405 Reviews

267 W Colorado Blvd

Pasadena, CA

91105

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1,405 Reviews of Rusnak Volvo Cars

May 07, 2020

safety recall of Volvo XC40 by installing the software. I have confidence and trust in the service department in taking good care of my car. They make sure that my car is in good running condition and overa More

by HOWAR8082
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Lopez, Anthony Marino
May 08, 2020 -

Rusnak Volvo Cars responded

We appreciate the excellent review and we look forward to working with you again!

May 07, 2020

Great customer experience during challenging times Anthony adds a personal touch to the customer experience by remembering who I am making me feel special and cared for. He speaks with knowledge and e More

by HECTOR TOVAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
May 08, 2020 -

Rusnak Volvo Cars responded

Thank you for the excellent review, Hector! We will be sure to thank Anthony for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again!

May 07, 2020

Normally excellent.. All good EXCEPT drop off. Appointment set and came at appointed time. Only service person to assist. Anthony - he was very good and apologized for the More

by LEN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
May 08, 2020 -

Rusnak Volvo Cars responded

Thank you for taking the time to share your feedback. We are happy to know that you were satisfied with our services. We will be sure to pass this review along to our team. Let us know if there is anything else we can help you with. We look forward to working with you again.

May 07, 2020

Professional and friendly Both Anthony and Jose were friendly and professional. Anthony answered my questions regarding billing and the bill was exactly as he said it would be More

by Edwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Marino, Jose Gutierrez
May 08, 2020 -

Rusnak Volvo Cars responded

Thank you for the great review, Edwin. We will be sure to thank Anthony and Jose for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.

May 06, 2020

Recall Although there was a lot of customers to be attended to. The Service Manager was very cordial and customer friendly. He apologized for the wait and th More

by EILEEN.CARRILLO.LAU
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
May 07, 2020 -

Rusnak Volvo Cars responded

Hi there, thank you for sharing your feedback with us! We're glad to hear our team has taken care of you. Let us know if there is anything else we can help you with.

May 06, 2020

Great services as usual. Jose, Service Manager and Anthony, Service Consultant are the main reasons to come back to the same dealer all the time. More

by Vincentlaw
Recommend Dealer
Yes
Employees Worked With
Charles, the porter, Anthony Marino, Jose Gutierrez
May 07, 2020 -

Rusnak Volvo Cars responded

Hello there, thank you so much for the kind words! We'll be sure to share your comments with Jose and our team. We hope to see you again!

May 06, 2020

I have dealt with the same dealership for my past 2 cars. I dealt with my sales manager, Patrick F. And my service manager Anthony M. They are truly great assets to Volvo Rusnak. More

by ESALAZAR3516
Recommend Dealer
Yes
Employees Worked With
Patrick Folsom, Anthony Marino
May 07, 2020 -

Rusnak Volvo Cars responded

Hello there, thank you so much for sharing your great feedback! We're glad to hear Patrick and Anthony have given you excellent service. We hope to work with you again in the future!

May 05, 2020

This location is convenient. However, both times I have had services done it takes over 5min for someone to even address me as I wait. Last time, 4 people passed by and didn’t offer any greeting or help un More

by MARIEL
Recommend Dealer
Yes
Employees Worked With
Christine Lee, Anthony Marino
May 07, 2020 -

Rusnak Volvo Cars responded

Mariel, Thank you for bringing this to my attention. I am troubled to learn of your disappointment with any wait time and any customer service that was not to your standards. Please know your feedback is important to us and I would like to connect with you to best resolve your concerns. Please contact me when you have a moment. Thank you. Best, General Manager Sally S. ssmeed@rusnakautogroup.com (626) 701-8904 2025 E Colorado Blvd, Pasadena, CA 91107 https://www.rusnakvolvo.com/

May 05, 2020

My service experience Anthony gave me every indication that he valued my business, providing professional and courteous service from beginning to end. I will be happy to b More

by DRIVE52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Marino
May 06, 2020 -

Rusnak Volvo Cars responded

Thank you so much for taking the time to share your feedback about working with Anthony. We are happy to know that everything went well . Please have a wonderful day! We welcome any future business.

May 01, 2020

kind and speedy staff checked break measurement inspection and recorded remaining. everyone was cautions and courteous. and speedy and kind staff. thank you all and take ca More

by Ji-eun01
Recommend Dealer
Yes
Employees Worked With
Na'eem Adams
May 03, 2020 -

Rusnak Volvo Cars responded

Thank you so much for your feedback. We are so happy to know everything went well and we hope you take care too!

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