Rusnak Volvo Cars

Haven’t had car serviced for well over a year due to quarantine and I was pleased that nothing was lacking from the service experience. Everything was distanced and sanitized. Car was done by time promi quarantine and I was pleased that nothing was lacking from the service experience. Everything was distanced and sanitized. Car was done by time promised and my service advisor Na’eem was extremely professional, helpful, and friendly. Car is clean and running very smooth. More

I can't say enough about the exceptional care and service that Rusnak Volvo delivers. Hands down, they're best in class! I drive 30 miles from Santa Monica to have my car serviced because after a few bad that Rusnak Volvo delivers. Hands down, they're best in class! I drive 30 miles from Santa Monica to have my car serviced because after a few bad experiences with other dealers, I don't trust any other dealership with my 2019 XC90 T6. Rusnak's service team is professional, knowledgeable, helpful and very nice. And it's obvious they enjoy what they do which translates into an exceptional customer experience. Specifically, I want to give a shout out to the Service Manager, José Guittiérez and Service Adviser, Roman Garcia for always going the extra mile to ensure customers have a sublime experience during each visit. Unquestionably, José and Roman's commitment to service excellence is exemplary of the customer-centric Volvo brand. Please extend a personal thank you from me to these two amazing gentleman who make my Volvo life easier! Carla R. More

Na'eem was great to work with, as always. Appreciated being able to pick up our car late and getting into a nice clean car. being able to pick up our car late and getting into a nice clean car. More

As usual, Anthony provided top notch service. He and the Rusnak staff are a pleasure to work with. Been coming here for many years and will continue to do so. Rusnak staff are a pleasure to work with. Been coming here for many years and will continue to do so. More

Román is truly the best! He is sensitive to the fact that I had to take my car in 5 times to fix the problem I was encountering. He is always quick to reply and is extremely polite and patient. Thank you Rom I had to take my car in 5 times to fix the problem I was encountering. He is always quick to reply and is extremely polite and patient. Thank you Roman!!!! More

Na'eem was great to work with. Very friendly and proactive. He was able to arrange transportation when a recall update needed to be made which would have extended the wait time. Also communicative a proactive. He was able to arrange transportation when a recall update needed to be made which would have extended the wait time. Also communicative about when some follow-up service needs to be done based on anticipated wear & tear. More

I was pleased with the sales department service and information but two hours to complete the paperwork seemed unnecessarily long. Also when I picked up the car, my salesperson was not available and th information but two hours to complete the paperwork seemed unnecessarily long. Also when I picked up the car, my salesperson was not available and the instruction I received was very minimal because everyone was too busy. I do plan to go back for more instruction. I love my car. More

Na'eem was very professional and was very helpful and went over and beyond the ordinary to help me and my vehicle needs. He was also very accommodating in arranging for my trip home and pick up from home went over and beyond the ordinary to help me and my vehicle needs. He was also very accommodating in arranging for my trip home and pick up from home . Dwfinitely first class service.!!! More

All went well and as expected for routine service. t would liked to have an area available where one can sit outside during service, or at least a chair available to put outside. Roman was excellent. V would liked to have an area available where one can sit outside during service, or at least a chair available to put outside. Roman was excellent. Very thorough, courteous and pleasant to work with. More

The team at Rusnak Volvo in Pasadena is top notch. Professional, efficient and pleasant, the get the work done in a reasonable amoount of time. Professional, efficient and pleasant, the get the work done in a reasonable amoount of time. More