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Rusnak Volvo Cars
Pasadena, CA
1,405 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,405 Reviews of Rusnak Volvo Cars
May 21, 2023
Christine was very professional and friendly. She provided us with excellent information, service and advice. She was patient and helpful from start to finish. Johanna was professional as well She provided us with excellent information, service and advice. She was patient and helpful from start to finish. Johanna was professional as well making certain all of the documents and financial statements were explained to us. They both were through professionals. Overall they were a great team for us. More
by Mae
Employees Worked With
Johanna Iniquez, Christine Lee
May 02, 2023
Christine was super helpful in getting us familiar with the cars features and sharing some good tips. She made the paperwork process very quick but we never felt rushed or pressured. A great experience! the cars features and sharing some good tips. She made the paperwork process very quick but we never felt rushed or pressured. A great experience! More
by jakobbarnett
Employees Worked With
Christine Lee
April 02, 2023
This dealership has treated me fantastic and well for the last eight years. I am extremely happy with the quality of service, the selection, and the professionalism of the employees. last eight years. I am extremely happy with the quality of service, the selection, and the professionalism of the employees. More
by carlos
Employees Worked With
Jimmy Ludzhev
March 28, 2023
I had a very disappointing service experience with Rusnak Volvo. They did an incompetent diagnosis of my problem (or no diagnosis at all), for which they charged me $440. They did a software upgrade which di Volvo. They did an incompetent diagnosis of my problem (or no diagnosis at all), for which they charged me $440. They did a software upgrade which did not fix the problem. When I pointed that out, the technician tried to convince me that it was fixed, even though I could see that the problem, though slightly changed, was still there. Sloppy work. Details: A problem developed in the infotainment system which affected the radio, the heater/air conditioner, and the door locks. Things suddenly started acting weird. On the advice of an independent repair shop who thought a software upgrade MIGHT be needed, I went to Rusnak. They charged me for diagnosis and the software upgrade. After I saw that the problems were still there, I returned to the independent shop and asked them to look into it. They quickly saw that a control module had been damaged by a spill. Rusnak's "diagnosis" did not see this. The independent shop replaced the the module, updated the software, and the problem was fixed. Also, the independent shop did the module replacement, including labor, for less than half the price that Rusnak had quoted me for the replacement parts alone. I will never go near Rusnak Volvo again. After a discussion with the service manager, Rusnak did refund me half of the diagnosis charge. With the poor quality of their work and the attempted snow job by the technician, I deserved a full refund. More
by evons
Employees Worked With
Chris ?
