Rusnak Volvo Cars

Arranged appointment with Mr. Farfhid after verifying availability of vehicle with "Larry" to purchase 2011 XC60. Explained to Mr. Farfhid we were out of the area and would take 2 hours to visit showroom availability of vehicle with "Larry" to purchase 2011 XC60. Explained to Mr. Farfhid we were out of the area and would take 2 hours to visit showroom; further providing Rusnak with cell phone number Rusnak replies, "not a problem vehicle is available." Ten minutes out of dealership, contacted Mr. Farhid of our location and his reply, another couple came in and was looking at vehicle, I replied we had set up an appointment nearly 2 hours ago and he replied first come, first serve....When we showed up, 10 minutes later, the car was sold but Mr. Farfhid suggested that they, Rusnak, were running a credit check on the prospective buyer and we should stay and wait..I then ask to speak to the manager and express to him Rusnak unprofessional behavior as we had made an appointment...drove 2 hours to keep that appointment, without any call back from Rusnak, only to be used as "back-up" offer..The manager than inform us it was "against the law" to hold back a vehicle...even for a previous appointment???? In hindsight, this was probably a good thing to know Rusnak is more concerned with Rusnak satisfaction than their clients..Happy ending..made an appointment with Auto Nation of Irvin Volvo. Auto Nation kept their word and kept their appointment,and we purchased an identical vehicle for cash with less mileage, more options for just under one percent increase..I highly recommend Bob Mirza and Auto Nation Irvin Volvo...Rusnak, I would personally pass on.. More

I received a reminder postcard in December 2013 from Rusnak about an outstanding Service Campaign. In January 2014 I took my V70 into Rusnak to have the coolant line in question replaced. Paul looked Rusnak about an outstanding Service Campaign. In January 2014 I took my V70 into Rusnak to have the coolant line in question replaced. Paul looked on his computer and insisted there wasn't anything outstanding on the vehicle. I fetched their postcard with the SC number. Paul then tried to convince me it was an error by the postcard company. After I continued to insist, he did find it on his computer. But then he said it didn't apply to my model. I asked for he or his manager to give that to me in writing. He refused. By then, I'd had more than enough, and left. Besides their postcard, I'd received 2 mailings previously directly from Volvo Cars of North America in New Jersey - but unfortunately I hadn't brought them. I'll either find another dealer, or have an independent mechanic do the work. I recommend others do so as well. More

Purchasing our Volvo T5 S60 was a dream-come-true! Kim Walker provided superlative Internet service & post-sale service, very professionally responding to a series of my emails and phone calls, while pres Walker provided superlative Internet service & post-sale service, very professionally responding to a series of my emails and phone calls, while presenting an irresistable price, due to model year-end incentives. Kim also held the vehicle while I drove the following day to the dealership. Kim also demonstrated in-car access to the many navigation, radio, safety & cell phone features, along with driver settings, which I greatly appreciated. We will now have an incredible IIHS safety rated vehicle to better drive defensively and protect our family on the highway! I also would like to thank Sean Eghtedari, who thoughtfully offered and explained additional warranty and prepaid service options, while capably and thoroughly reviewing all paperwork associated with my purchase. He even invited me to to meet with service staff to help address some of my detailed, technical warranty-related questions. Having very professional, courteous and attentive people like Kim and Sean make for a most pleasurable buying experience. I also met with several other staff and the general sales manager that were equally attentive and incredibly pleasant. If you would appreciate exceptionally honest, pleasant service when purchasing a vehicle, as a very happy customer, I encourage you to experience Rusnak Volvo! Alfredo Hannenberg Las Vegas, NV More

Rusnak’s business philosophy is the customer is always wrong. This attitude starts at the top with Ron Taylor, then works its way down to the sales floor. When leadership displays this type of attitude, wrong. This attitude starts at the top with Ron Taylor, then works its way down to the sales floor. When leadership displays this type of attitude, rest assured it’s rampant throughout the organization. Once you’ve purchased a vehicle from them it’s their right, according to General Sales Manager, Keith, to treat you poorly. Keith indicated he has instructed his team to treat upset customers poorly, even when his team provoked the customer to become upset. “It’s their right to hang up on you stating their too busy to deal with you. It’s their right to not return calls when you have a problem with the vehicle you just purchased. It’s their right to call you names. IT’S THEIR RIGHT. Thanks Keith for clarifying you’ve made your commission and that gives you the right to make customer’s cry. Thanks for clarifying that you have instructed your team that Rusnak’s company mission statement to exhibit your poor behavior. The concept of repeat business is not in Rusnak’s business model. More

The customer service was great, starting with the service adviser Emily Denny. She greeted me with a smile and explain all about the 75,000 mile service. She gave me the price for the service and would call adviser Emily Denny. She greeted me with a smile and explain all about the 75,000 mile service. She gave me the price for the service and would call me if any problems were found. She call to let me know more work was need to be done. She explain every thing that needed and I approved the work. Rusnak Volvo service was great as always, they are only people to work on my 2005 Volvo. My overall experience and the price I paid was very good for what I had done. My next car will be from Rusnak Volvo. More

I contacted Rusnak with the internet sales manager Kimberlee Walker about a new XC60. She is very patient, honest and progessional, and responsed each of my question quickly. When we arrived the deale Kimberlee Walker about a new XC60. She is very patient, honest and progessional, and responsed each of my question quickly. When we arrived the dealer, she helped us to pick the car, did the test drive, and gave us a better discount than we discussed through email. After we bought the car and left the dealer, drove around, we found a tire flat because of a nail. It is hard to tell the nail was in the tire before or after we left the dealer, but Kimberlee just asked someone to replace a new tire on the car. We are happy about the experience in Rusnak Volvo, and highly recommend Kimberlee and this dealer to anyone who wants to buy a volvo. More

I can't thank Robert Mansfield and all the people at Rusnak Volvo enough working with me and my wife when we bought 2012 XC70 in July. The paper work process was easy and painless. They gave us a fair Rusnak Volvo enough working with me and my wife when we bought 2012 XC70 in July. The paper work process was easy and painless. They gave us a fair price for our trade-in. Manager Sami Salem seat down with us and went over the car from top to bottom. We drove off from Rusnak Volvo with our new car with all the knowledge of what it can do. We will be buying our next car at Rusnak Volvo. More

I recently took my XC60 to Rusnak Volvo for new tires and what a HUGE mistake! First, my reasoning for taking it to the dealer was that I did not want to risk my wheels getting damaged by the use of impro what a HUGE mistake! First, my reasoning for taking it to the dealer was that I did not want to risk my wheels getting damaged by the use of improper equipment, etc.. And besides, The Volvo Tire Advantage offers "Factory-trained technicians working with the proper equipment" so what can go wrong right? Well, when I went to pick the car up, BOTH of the wheels were damaged! The lip on both of the wheels were scraped, probably from the machine used to take off / put on the tires on the wheels. When I pointed this out to the service advisor, she said that they were just "dirty". Huh? There's a huge difference between the wheels being "dirty" and the clearcoat on the wheels being scraped off. The service manager came out and inspected it, apologized, and said that they would have it re-finished. There were also two deep scratches on the driver's side door that was not there when I dropped the car off. When I brought this to the service advisor's attention, she said that the car had some scratches on it when I dropped it off. Yes, it did have some scratches, but they were on the front bumper not the driver's side door, which she noted on the pre-inspection report! A couple days later I got a call saying that the wheels have been re-finished so I went to pick the car up. The wheels were 're-finished' but they must have been color-blind because they were just painted the silverstone color but not clearcoated like they originally were so they were matte while the other two wheels were glossy. When I pointed this out to the service advisor, her response was that they got the scratches out. What the... Yes, they got the scratches out but the finish doesn't match! Since the service manager was gone for the day, she told me to come back on Monday. Disgusted with all the issues and incompetence at this dealership, I didn't go back. Instead I decided to take this issue up with Volvo of North America directly. And this time around, there were black grease marks on my steering wheel, shift knob, and center armrest. Lovely. And to top things off, when I checked the air pressures in the tires this morning, all four tires were underinflated with different PSI and the valve caps were on loose. Did I take the car to the dealer or some small garage?? Almost every single time I bring my car to Rusnak for service, there's a scratch or damage on it that wasn't there when I dropped it off. Rusnak does not take care of customers' cars which is unacceptable, especially for a dealer. Needless to say, I will not be going back to Rusnak Volvo even though I only live 5-minutes from them. I would rather drive further to not have to deal with them anymore. Be careful when taking your car to Rusnak Volvo. Better yet, save yourself the trouble and headache and take it somewhere else. More