Rusnak Volvo Cars

Truly exceptional! We are very happy with our recent services at Rusnak Volvo. We had the 30,000 mile service done and then got four new tires, based on advice from Ant We are very happy with our recent services at Rusnak Volvo. We had the 30,000 mile service done and then got four new tires, based on advice from Anthony. Both appointments were done quickly, and the car is in fantastic shape. Anthony was friendly, professional, and very eager to take care of our car and us. More

Very efficient and courteous Everything went very smoothly and Chris was great. My only criticism would be that the detail department could have spent a little extra time buffing Everything went very smoothly and Chris was great. My only criticism would be that the detail department could have spent a little extra time buffing the paint, there were some small scratches that we pointed out and the interior had not been wiped down well, but Chris was great and took the car back right away and they cleaned it right up. More

Specified what was covered from the getgo Bought a tireplan and specified what was covered from the start. It took longer than a usual replacement but was understandable since they had to go t Bought a tireplan and specified what was covered from the start. It took longer than a usual replacement but was understandable since they had to go thru their insurance company. More

Excellent Service. Spent weeks looking for the right vehicle. I was fortunate to get a hold of Jimmy who helped me get into the Volvo I wanted. From beginning to end, Spent weeks looking for the right vehicle. I was fortunate to get a hold of Jimmy who helped me get into the Volvo I wanted. From beginning to end, the whole process was seemless. I would highly recommend Rusnak of Pasadena if you are looking for a Volvo like me. More

Significantly delayed The service was fine, but I had an appointment for 11am on Friday and my car wasn't ready until 3pm Saturday. When I dropped the car off they said it The service was fine, but I had an appointment for 11am on Friday and my car wasn't ready until 3pm Saturday. When I dropped the car off they said it would be ready around 4:30 that day. Then they called to say it wouldn't be ready until the next day, but that it would be finished Friday night and ready first thing Saturday. I didn't get a call that my car was ready until 3 on Saturday, at which point I was gone for the day, so couldn't get my car until Monday morning. I had very simple service done...there's no way it should've taken a day and a half given that I had made an appointment weeks in advance. It wasn't Anthony's fault, but he shouldn't have said it would be done that day (and then first thing the next morning) if it wouldn't be. More

Excellent customer service Na'eem Adams went out of his way to accommodate me, he is courteous, patient and helpful. The staff there are all friendly and I will continue to take Na'eem Adams went out of his way to accommodate me, he is courteous, patient and helpful. The staff there are all friendly and I will continue to take my car there to be serviced. More

Fast Friendly Service Excellent service reps with a professional and friendly demeanor. Handling all of my service concerns and answered my questions. My vehicle was compl Excellent service reps with a professional and friendly demeanor. Handling all of my service concerns and answered my questions. My vehicle was completed on time and as scheduled. More

Very accommodating! I had a later appointment scheduled for service. When it became urgent the service team at Rusnak was able to move it up and took good care and comple I had a later appointment scheduled for service. When it became urgent the service team at Rusnak was able to move it up and took good care and completed everything. Great job to all for the help above and beyond! More

Cost and Time TOO HIGH I bought my 2015 (used) XC60 in Oct 2017 and have had to come in for service 6 times. Every few months I have to take time to get in, leave the car, a I bought my 2015 (used) XC60 in Oct 2017 and have had to come in for service 6 times. Every few months I have to take time to get in, leave the car, and make arrangements for transportation. Without a complimentary Volvo while my car is being serviced this is a PAIN. It also misses the opportunity for me to try a different model and peek my interest in upgrading! Anthony, my service rep, comes off as condescending though he has gotten much better over the multiple times I have had to come in. This last trip, though I am under warranty and have paid for maintenance, cost me $675 out of pocket. The bill is almost entirely labor cost which is obscene. At this point I will not be doing any future business with Rusnak or Volvo. Although I like my XC60, I am counting down the days until I sell it and get a car that doesn't waste my time and money. As a financial advisor with Merrill Lynch there is the opportunity for me to speak highly of my experience but as multiple co-workers have had to drive me back and forth for service they have been scared away! More

purchase of new car Great customer service; negotiated the purchase with both Meena Daoud, Sales Manager and Amikia Rachel, Sales Consultant, who were both pleasant peopl Great customer service; negotiated the purchase with both Meena Daoud, Sales Manager and Amikia Rachel, Sales Consultant, who were both pleasant people. We did not feel pressured to make a purchase. They were easy to work with and willing to negotiate the best price. More