Rusnak Volvo Cars

NOT The Best Experience This did not take approximately 2 hours as promised when I made the appointment. Would not return to this location in the future. May overbooked This did not take approximately 2 hours as promised when I made the appointment. Would not return to this location in the future. May overbooked More

Wonderful service My service manager Na'eem Adams consistently provides excellent service in making sure he understands my concerns and then that I understood the serv My service manager Na'eem Adams consistently provides excellent service in making sure he understands my concerns and then that I understood the service to be provided. I had listed a rear tail light being out because that is what my service manual indicated. I changed the bulb but I continued to get a message that the light was out and the Right turn signal kept blinking faster that normal. Unfortunately, when I left, the fast-blinking signal continued, so I returned to Na'eem who did a walk around to discover that the right front signal light was out. and rectified the problem immediately. Would recommend that service technicians do a further search on issues of this type rather than just relying solely on customer info. Sounds like a fluke, but I trusted the indication lights and it never occurred to me to check further. My other complaint is the length of time I had to wait to receive info regarding recommended preventive services that I chose to schedule for a different day. Regardless, I think I receive great service and will continue to come for servicing. More

Great service Service was great. People there were friendly. Car returned on a timely manner. I Just wish they provide rentals for convenience like they do at P Service was great. People there were friendly. Car returned on a timely manner. I Just wish they provide rentals for convenience like they do at Pasadena Rusnak. More

A Tale of Two CitiesPoor customer service, good car service! Quite unhelpful when I first called with a ‘check engine’ light (bad news in most cars). Service desk would not pick up; front desk was unhelpful and Quite unhelpful when I first called with a ‘check engine’ light (bad news in most cars). Service desk would not pick up; front desk was unhelpful and lacked urgency; scheduled appointment for five days later with no insight into how serious a problem this might be. However, when I arrived at the appointment, my service manager was great and while process including replacing a sensor and completing tire rotation and scheduled maintenance was completed in 2 hours while I worked in a comfortable room with good WiFi. More

Friendly Very Friendly and answered all my questions/concerns. Explained future needed repairs and gave me an estimate in terms of mileage so that I could get Very Friendly and answered all my questions/concerns. Explained future needed repairs and gave me an estimate in terms of mileage so that I could get an idea on when to ck for replacements. More

It was a pleasant experience. It was a pleasant experience, The salesmen Mr. Siha was professional and knowledgeable about the vehicle I test drove. He willingly, took time to exp It was a pleasant experience, The salesmen Mr. Siha was professional and knowledgeable about the vehicle I test drove. He willingly, took time to explain the various features the Volvo S90 offers. More

70K service and A/c service Everything was done well and A/C works great now! I was even comped for a rental car for one day which was very convenient. Everything was done well and A/C works great now! I was even comped for a rental car for one day which was very convenient. More

Wonderful folks The entire staff at Rusnak is always courteous, attentive, and helpful. It is service like this that retains our business and always keeps us coming b The entire staff at Rusnak is always courteous, attentive, and helpful. It is service like this that retains our business and always keeps us coming back. More

Almost Perfect I wish I could say everything was perfect but I would not be honest. There is no reason to panic - this is a good spot to get your VOLVO serviced b I wish I could say everything was perfect but I would not be honest. There is no reason to panic - this is a good spot to get your VOLVO serviced but... a. Why isn't the car clean when I pick it up? b. Why - when I asked the service rep to help me with the license plates, and he said "yes" - did I arrive to see my license plates were not touched. Its the little things that make you great... this place is good... but needs to manage the little things. More

Great service except without waiting long time Your dealer doesn’t have loaners car service except Uber or shuttle service. It is very inconvenient especially I have take a day off and wait for the Your dealer doesn’t have loaners car service except Uber or shuttle service. It is very inconvenient especially I have take a day off and wait for the service to be done. I got there 7:30am, I don’t finish until 10:15. I have to hurry up to catch up my another appointment at 10:30am. Everything else is good. Job is well done. Rep was there to answer any questions. Just wish faster service or have a loaner car. Thank you for listening. More