Rusnak/Pasadena Porsche

Did not stand by service No problems with car until brought in for service. After owning car for a full year with no issues, I picked up a coolant leak and a loose nut or part No problems with car until brought in for service. After owning car for a full year with no issues, I picked up a coolant leak and a loose nut or part object rolling around in the engine compartment area of car, after picking up for service. It seems obvious with timing of new noise of object rolling around loose that it happened at dealership. Instead, when I took the mechanic for a ride to listen to the piece rolling around in back they tell me it is a squeak from two fabrics rubbing together. My wife and boss both drove with me and thought it sounded like a metallic type part rolling around. I asked Cleo to take a test drive and she thought the noise was a rock or part rolling around too. Then there was the warning from Cleo that if the dealer spent the time to look for the loose item it was not covered by warranty. So for now, I am driving with new noise in car that dealer will not stand behind their work on. I have the feeling Cleo knows, and is pretty obvious with timing of new issue right after service, that the dealer caused the issue. As far as the coolant leak. It was covered under warranty. Cleo said the part would come in the next morning and would be ready in the afternoon. After 5:00 in the afternoon, after not hearing anything all day, I followed up with Cleo. She claimed part was delivered later than expected and would not be able to get to it until the following day. I said it would have been nice for me to know that sooner in the day if the vehicle was not going to be ready when scheduled. I don't know if I can even trust the part was delivered late reason. When I originally brought in for annual service at 7:30 in the morning, I was not given the inspection results until 2:00 in the afternoon. By then it was too late for my schedule to get additional item I wanted done completed. Cleo said, sorry, was a crazy day in service today. Maybe this is because I was lower priority as new customer? More

Average Took until 2:00PM to complete annual inspection to determine any additional work needed after dropping off at 8:00AM. Have the feeling my service was Took until 2:00PM to complete annual inspection to determine any additional work needed after dropping off at 8:00AM. Have the feeling my service was delayed because I dropped off vehicle while others that may have come in later and were turned around faster because they were waiting. More

Great Service I came in with a flat tire and Cleo did a great job of keeping me updated, offering a shuttle and getting the job done ASAP. The car wash is always a I came in with a flat tire and Cleo did a great job of keeping me updated, offering a shuttle and getting the job done ASAP. The car wash is always an appreciated bonus! More

Thourough check up of the stereo system Cleo was very prompt & precise. She was very easy to communicate with. Kept me updated on the status of the vehicle. Loved her service & professionali Cleo was very prompt & precise. She was very easy to communicate with. Kept me updated on the status of the vehicle. Loved her service & professionalism she handles the issue with the car. More

Great service and easy transaction From the start Jason was cooperative, knowledgeable and flexible. He made the transaction a breeze and very unlike any other dealership experience we’ From the start Jason was cooperative, knowledgeable and flexible. He made the transaction a breeze and very unlike any other dealership experience we’ve had. We decided to build our car and to our great surprise and delight it was ready a month early. To make things even better, Alex and Ronnie were terrifically helpful and an excellent finance team. More

Sales Experience I enjoyed working with Eric; he was very professional and highly responsive. While one of the Porsche keys turned out to be defective, he took care o I enjoyed working with Eric; he was very professional and highly responsive. While one of the Porsche keys turned out to be defective, he took care of us quickly. More

Curtis was great, kept me informed every step of the way I have previously talked to Robert In service, he was very knowledgeable and helpful too. Love your place, been your customer for probably 15 years a I have previously talked to Robert In service, he was very knowledgeable and helpful too. Love your place, been your customer for probably 15 years and used to work with Scott and he was fabulous too More

Service The team was quick with service on my vehicle, made sure I had a loaner, and was respectful of my time. They even cleaned my car which wasn’t expected The team was quick with service on my vehicle, made sure I had a loaner, and was respectful of my time. They even cleaned my car which wasn’t expected. The team was positive and enthusiastic. Made the overall experience enjoyable and easy! More

Excellent professionalism From the moment I entered to the moment I left I felt like I was being treated as a number one client. Very satisfied with the level of one on one From the moment I entered to the moment I left I felt like I was being treated as a number one client. Very satisfied with the level of one on one professionalism. More

Service experience I brought in my new vehicle for some concerns and Cleo was my service advisor. From the minute I met her until the day after I picked up the vehicle s I brought in my new vehicle for some concerns and Cleo was my service advisor. From the minute I met her until the day after I picked up the vehicle she was constantly updating me and providing me with exceptional service. She acknowledged all my concerns and never once made me feel like a burden. She also took the time to make sure to show me how to use some features and performed a demonstration before I left with my car to ensure all my questions and concerns where answered and addressed. This is the kind of service I expect from my dealer and I think Clie went above and beyond and made me feel good about my decision to lease a Porsche. Thank you Cloe for all your help. More