Rusnak Bentley Rolls-Royce

Good work, but long delay & nonresponsive It took 3 1/2 weeks to get my car fixed. When the work was finally done, it looked like they did a good job with the repair. However, I found mysel It took 3 1/2 weeks to get my car fixed. When the work was finally done, it looked like they did a good job with the repair. However, I found myself asking for updates because they would not let me know the status on a regular basis. Sometimes, I would email and text, but not get a response for days or over a week. They did not seem to act with urgency to get the repair done as soon as possible, or let me know that they are doing everything possible to complete the repair. I don't know if they just need more staff, or staff that are more customer service-oriented. More

Excellent Customer Service My Service Advisor Ruben delivers excellent service, he is very accommodating and he delivered the car as promised . The staff is also very helpful a My Service Advisor Ruben delivers excellent service, he is very accommodating and he delivered the car as promised . The staff is also very helpful and friendly. More

Outstanding service Easy communication, Fast service turn around time . Had the vehicle tow in for a flat tires, it was done the very next day . Technician also found ano Easy communication, Fast service turn around time . Had the vehicle tow in for a flat tires, it was done the very next day . Technician also found another issue that is cover under the warranty. Wasted no time to order new parts and replace it . More

Great customer service Very organized, my experience was a 5 star. From the beginning to the end the communication was great. The level of service was also a 5 start Very organized, my experience was a 5 star. From the beginning to the end the communication was great. The level of service was also a 5 start More

Expert, courteous & expeditious service Andrew, Brian and Christie were exceptional every step of the way in servicing my new Levante! They all went above and beyond to make me more than sa Andrew, Brian and Christie were exceptional every step of the way in servicing my new Levante! They all went above and beyond to make me more than satisfied. I highly recommend them all! More

Very nice experience. Masserati service center's Mr. Andrew Lascano is amazing, quick response to any questions I had and took care of my car's need. Great service at the Masserati service center's Mr. Andrew Lascano is amazing, quick response to any questions I had and took care of my car's need. Great service at the service center. Much, much better than the sale department. But service is most important and I am glad service center is great. More

Exceptional service experience Rusnak Bentley staff and service are always exceptional. Friendly and cordial staff that always take the time to answer my questions and keep me info Rusnak Bentley staff and service are always exceptional. Friendly and cordial staff that always take the time to answer my questions and keep me informed on my vehicle. Melody Bradford is one Bentley service advisor who has always been an All-Star when it comes to greeting and advising clients. She is an asset that reflex’s the Rusnak luxury brand. More

Great experience buying my Bentley! I had the opportunity to work with Chris Lee. He provided me with star quality service! My purchase was very smooth from beginning to finish. If you a I had the opportunity to work with Chris Lee. He provided me with star quality service! My purchase was very smooth from beginning to finish. If you are thinking about buying a Bentley I would definitely go see Chris at Bentley Pasadena. More

Efficient and effective The service department was efficient, kept in contact with updates, and friendly. I have had experiences with other service departments from other lux The service department was efficient, kept in contact with updates, and friendly. I have had experiences with other service departments from other luxury brands, and Rusnak’s department is by far superior. More