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Royal Oak Ford

Royal Oak, MI

4.6
1,084 Reviews

27550 Woodward Ave

Royal Oak, MI

48067

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1,084 Reviews of Royal Oak Ford

September 19, 2017

No BS Devin was extremely helpful, contacted my promptly, but didn't call excessively. He was ready when I got there for my appointment, walked me through e More

by Eric
Price
Recommend Dealer
Yes
Employees Worked With
Devin Carrier
Sep 19, 2017 -

Royal Oak Ford responded

Thank you for taking the time to share your experience with Royal Oak Ford. We are delighted that Devin extended the great customer service that you our valued customer deserve. We appreciate your business and look forward to serving you in the future.

September 19, 2017

My New Ford Explorer! This is my third Ford Explorer leased through Royal Oak Ford. Each time Mr. Agnello was extremely helpful in working with me to finding my the exact More

by TomP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Agnello
Sep 19, 2017 -

Royal Oak Ford responded

Thank you so much for your feedback bout Royal Oak Ford! It is great to hear that John provided the top notch service that you deserve. If you have any additional needs or questions we are here to assist. We thank you for your loyalty and look forward to serving you in the future.

September 18, 2017

Excellent Service! Alex was super helpful and knowledgeable with the purchase of my new truck. He made my experience so easy - I would definitely buy from here again. More

by ChadH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Goodson
Sep 19, 2017 -

Royal Oak Ford responded

I would like to thank you for sharing your recent experience with Royal Oak Ford and with Alex. We are always happy to hear from our valued customers especially when the comments are positive. We look forward to serving you in the future. Until then enjoy your new truck!

September 16, 2017

Great experience purchasing a new Escape Dennis was very helpful in exploring our options for a new car. After choosing what I wanted he was great teaching me how to operate a new-to-me tech More

by B248
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis Gawronski
Sep 18, 2017 -

Royal Oak Ford responded

Thank you so much for your great comments! Royal Oak Ford takes pride in the professionalism and knowledge that our Sales and Service staff display. Dennis a prime example. We appreciate your business and look forward to serving your automotive needs in the future. In the mean time please do not hesitate to reach out to us if you have any questions about your new vehicle. We want to make certain that you enjoy all of the great features of your new Ford.

September 14, 2017

Wonderful Experience This is our 7 or 8th car we purchased from Royal Oak Ford and Evo and as always the service was great and he made sure we understood the car before we More

by skok1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evilasio Covacha
Sep 14, 2017 -

Royal Oak Ford responded

Thank you for sharing the car buying experience that you receive here at Royal Oak Ford. It is our policy that all of our staff strive for excellence in providing the highest level of service possible to our customers. Evilasio never fails to deliver. Thank you again for your continued business and we look forward to serving you in the future.

September 14, 2017

Great dealership and sales John is always great to deal with, Royal Oak Ford makes the process smooth, easy and quick. I have been there multiple times and will certainly go ba More

by Kevin Murawski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Agnello
Sep 14, 2017 -

Royal Oak Ford responded

Thank you for taking the time to share your experience with Royal Oak Ford and John. We appreciate your continued business and look forward to serving all of your future automotive needs. Until then take care and safe driving!

September 14, 2017

Devin is awesome! I never write reviews but felt I had to about Devin and the amazing customer service he provided. I was looking to lease a car and Devin answered ever More

by njcrzlry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Carrier
Sep 19, 2017 -

Royal Oak Ford responded

Thank you for your wonderful comments. Devin has proven to be a great asset to the Royal Oak Ford organization as he is a glowing example of our policy to extend excellent customer service. We understand that it is because of loyal customers like you that our business continues to grow. Thank you for your business and may you and your husband enjoy your new vehicles!

September 13, 2017

Royal Oak Ford gets it right I've been leasing my Ford vehicles from Royal Oak Ford and John Agnello for the past 10 years. All of the employees at the dealership are very friendl More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Agnello, Mike McKenzie, Steve Simon, Don Socia
Sep 14, 2017 -

Royal Oak Ford responded

I would personally like to thank you for the glowing review! We take pride in the knowledge and professionalism that our staff demonstrates. So, it is gratifying to know that our staff and specifically John are extending the great service that our customers deserve. Thank you again for your continued business and we look forward to serving all of your automotive needs in the future. Enjoy your new vehicle!

September 13, 2017

Excellent Experience I had 'shopped' several dealerships before I visited Royal Oak Ford! The reason I visited 'several' dealerships is because I felt that I was not treat More

by JL013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Agnello
Sep 14, 2017 -

Royal Oak Ford responded

It is gratifying to hear that you were happy with the service and care that you received from John here at Royal Oak Ford. Our policy is to always extend the highest level of service that our valued customers deserve. Thank you for your business and we look forward to serving your future automotive needs.

September 09, 2017

Service SUCKS Jim Dotson is unfit for his job and should find another line of work not dealing with people If they want one line formed for Saturday service they More

by TelltheTRUTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Dotson
Sep 12, 2017 -

Royal Oak Ford responded

We regret hearing that you had a negative experience with our Service Department on your recent visit. Saturday mornings are always extremely busy but it is not an excuse for poor customer service. It is our policy to always extend courteous and professional behavior no matter the circumstances. I have forwarded your comments to our Operations Director and Service Manager. Please feel free to contact me, Cathy Mason, 248-544-6565 so I may put you in touch with our Management team if you would like to discuss this incident further.

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