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Royal Moore Subaru
Hillsboro, OR
5,074 Reviews
Royal Moore Subaru is a Subaru dealership in Hillsboro, Oregon, and has been family owned and operated since 1967. The store sells new vehicles and Subaru Certified Pre-Owned vehicles, and its service and parts departments handle maintenance and repair using genuine Subaru parts. Most models come with standard Symmetrical All-Wheel Drive, which matters on wet Washington County roads and on winter trips over the Coast Range or up to Mount Hood.
Every new vehicle Royal Moore Subaru sells includes the Royal Moore Lifetime Powertrain Warranty. It covers the engine, transmission, and drivetrain for as long as the original owner keeps the vehicle, with no deductible, no mileage cap, and no cost. Coverage requires the owner to follow the manufacturer's recommended maintenance schedule and keep the records. EVs are excluded. The warranty is backed by J.D. Power Warranty Services and honored at any ASE-certified shop. See dealer for details.
Royal Moore Subaru serves Hillsboro, Beaverton, Aloha, Cornelius, Forest Grove, and the greater Portland area. The Dealer That Cares.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 5,074 reviews
March 26, 2016
Subaru Internet manager is fantastic I placed a request for a Subaru Outback via Edmunds.com. Within 15 minutes received phone call from Royal Moore Subaru Internet manager Brandin Kang. I placed a request for a Subaru Outback via Edmunds.com. Within 15 minutes received phone call from Royal Moore Subaru Internet manager Brandin Kang. Brandin made the whole experience not only painless but actually enjoyable. Yes it was actually enjoyable to buy a car. He was professional, friendly, respectful, easy going, no pressure, kind and very knowledgeable. I would highly recommend Brandin to assist with your new car purchase. Brandin is the best More
by Patewils
Employees Worked With
Robert - manager, Brandon Kang
March 01, 2016
AWFUL EXPERIENCE!! This business has no sense of responsibility, professionalism and ethics. Please think twice before going there!I 100% regretted to visit this place a This business has no sense of responsibility, professionalism and ethics. Please think twice before going there!I 100% regretted to visit this place and purchased a car from them!!! More
by Karina Vasquez
Employees Worked With
Sales managers
January 31, 2016
Very satisfied in all aspects of my visit. 1. Friendly, courteous service. 2.Completed on time, as promised. 3.Very good pricing of my requested repairs. 4.Information on my vehicles condition 1. Friendly, courteous service. 2.Completed on time, as promised. 3.Very good pricing of my requested repairs. 4.Information on my vehicles condition and recommended future items needing attention. More
by Xterra Ed
Employees Worked With
Lauren Esleeck
January 25, 2016
Bait and Switch and Bad Service to boot I wanted to lease a new SUV and had done some research. I ended up meeting with the Internet Rep from Royal Moore and after test driving 3 different I wanted to lease a new SUV and had done some research. I ended up meeting with the Internet Rep from Royal Moore and after test driving 3 different models of car, settled on the Rogue. I told him exactly what I wanted right down to the color. He called me later that afternoon and told me he could get me exactly what I wanted and for just what I wanted to pay. Of course, I wanted a different color (white...apparently hard to get) and so when it finally came in about 6 weeks later, I was thrilled. I went to the dealership that afternoon to lease my car, just to find out that he had "accidentally" misquoted the price and it would be more than $100 more a month than I had expected. I was standing up ready to walk out the door and he was suddenly able to get it within $5 of what I wanted to pay per month. It was a "MIRACLE". Now, 2 years later, I can't wait to have my lease be over. The Service Department has problems on their quote times, turning 1 hour oil change and parking brake adjustment into a 2 1/2 hour wait with no promises that the brake was tight enough. I am not impressed and can't wait to turn in my car so I can get away from Royal Moore. More
by buttercup
Employees Worked With
Service Department, Greg Bristow
January 21, 2016
Best Dealership Around We have dealt with other dealers in the past and found Royal Moore to be the absolute best!! This is the third car I have purchased from Royal Moore. We have dealt with other dealers in the past and found Royal Moore to be the absolute best!! This is the third car I have purchased from Royal Moore. We were fortunate that salesman Austin Parker came out to help us right away. He was so professional, helpful and friendly without pressuring us which turned an otherwise possible uncomfortable experience into a pleasant experience. He even drove our new car home (approximately 75 miles roundtrip) so he could drive our trade-in back to the shop. We concluded our purchase feeling like we have a new friend, have a car we love, and ended up with a big hug for Austin!! Royal Moore has always provided service for my Toyota Avalon also. I wouldn't take it anywhere else!! More
by carolej
Employees Worked With
Austin Parker
January 20, 2016
Best dealership I've worked with I have dealt with many dealerships in the past for previous vehicles so I've developed a keen eye for the typical tricks most dealerships will pull on I have dealt with many dealerships in the past for previous vehicles so I've developed a keen eye for the typical tricks most dealerships will pull on customers. Overall I've never been happier with the buying experience I had with Royal Moore. The only bad part was waiting 3 months for my ordered Subaru Forester XT to finally come in but that's no fault of dealership. I'm happy with my ride and the continuing support I'm getting from rare honest and straight forward dealer. Thanks Guys! More
by ballzak
Employees Worked With
Elmer
December 31, 2015
Oil and Lube The service was suburb, as always. Done in 30mins! Also advised battery needed charge...so I went to where it was purchased, as it was less than 2 ye The service was suburb, as always. Done in 30mins! Also advised battery needed charge...so I went to where it was purchased, as it was less than 2 years old, and received a new one! Thanks to Royal Moore Team for checking on my battery! Love my Murano and it's forever care takers. More
by Buttnzz
Employees Worked With
Very nice young lady - sorry, did not get her name
December 27, 2015
Best Inventoy/Best Buy After considering enlacing my Hyundai Santa Fe with another one or a RAV4 we decided upon a used Subaru Forester Premium based upon it's high ratings After considering enlacing my Hyundai Santa Fe with another one or a RAV4 we decided upon a used Subaru Forester Premium based upon it's high ratings by this years Consumer Reports Vehicle Buying Guide. Spent two months of online research, I felt the dealership with the best inventory and pricing was Royal Moore Subaru in Hillsboro. We selected the vehicle from their inventory and printed out their info. Drove 30 miles to the Dealership and were immediately greeted by Sales Rep, Manny Nettles. This young man showed us several used Foresters for sale but tracked down the one on the ad at the home of one of their salesman. He brought it to us and it was exactly as represented in the ad and we paid cash for it on the spot. This young man's attention, service and determination to meet our needs was excellent. My experience having purchased a Buick years ago from Royal Moore and now this 2015 Subaru Forester Premium definitely dictates I will be a return customer and recommend Manny and Royal Moore. More
by Bobcar35
Employees Worked With
Manny Nettles
December 07, 2015
Best Experience! I've dealt with several dealerships over the years, and this was by far my best experience. Greg was very helpful throughout the process and kept me i I've dealt with several dealerships over the years, and this was by far my best experience. Greg was very helpful throughout the process and kept me informed on the status of my order. When the car arrived, Greg gave me a call and we set a time for me to come in and get my new car. He was very thorough in explaining everything about the car to me. He also gave me the information on all of the extra dealer add-ons I could purchase, but never pressured me into purchasing any of them. If you're looking at buying a new car, I would definitely recommend going through Greg. More
by luvmywrx
Employees Worked With
Greg Bristow
November 01, 2015
IT DIDNT GO WELL It Didn't Go Well... This past Friday October 30th I experienced one of the worst attempts at purchasing a car in my 52 years. Now please keep in m It Didn't Go Well... This past Friday October 30th I experienced one of the worst attempts at purchasing a car in my 52 years. Now please keep in mind that I purchase a new car every few years and I was once a Finance Manger at at Major dealership here in Portland. In this case I went with a female friend who had not seen the car or meet Mr. Lee Christian in person. He was to referred to my friend by a very close friend of mine. The car that was offered was a great car except for the set of tires that were at 30% tread which is the "bare minimum" according to state standards. After the test drive we went to Mr.Christians office and let him known the tires were too worn to purchase the car unless we could factor new tires in with the cost. 2nd after researching the selling price we discovered the car was being offered at over $800 suggested retail. He immediately told us there would be no neogiations and immediately became EXTREMELY HOSTILE. He made statements such as, "go buy you a car from whoever you looked up the piece", "I took "$1500 off the price (but the sticker listed the price he offered -$100 of his offer?)" and other extemely rude and disrespectful verbage the was completely uncalled for. End of the day we went to Herzog Meier and had the best car buying experience you could ask for. She purchased 2013 Mazada 3 with a Pre-Certified Warranty. This will be added to Google so removing it from here to avoid the reality of our experience will only stengthen my resolve to share this story whenever and where ever possible. Sincerely Terry Robinson 619-906-1799 More
by tgrob46
Employees Worked With
MR. MIKE CHISTIAN
