Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Royal Automotive
Vestavia Hills, AL
1,086 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,086 reviews
October 17, 2020
Everything went great and completed much sooner than expected. Chris in the service department kept me informed daily. Fantastic repair! I will recommend Royal to friends and family. expected. Chris in the service department kept me informed daily. Fantastic repair! I will recommend Royal to friends and family. More
by ltswood51@gmail.com
Employees Worked With
Chris
October 15, 2020
Carter was honest, transparent and efficient with my time. Made for a pleasurable car buying experience. I would recommend Carter and Royal to friends and family. time. Made for a pleasurable car buying experience. I would recommend Carter and Royal to friends and family. More
by russell.wells
October 14, 2020
Fast, friendly service! Just a regular maintenance service, and was handled promptly upon my arrival. Service employees are great to work with, and I highly recommend! service, and was handled promptly upon my arrival. Service employees are great to work with, and I highly recommend! More
by Dess
Employees Worked With
Brandon Jennings
October 09, 2020
Carter was very helpful in my purchase. He stayed late knowing I was driving from a distance away after work . The process was very quick and easy. knowing I was driving from a distance away after work . The process was very quick and easy. More
by shaun8100
October 07, 2020
DON'T GO TO THIS DEALERSHIP!!! They will sell you a broken vehicle, then tell you they would fix the problem after lying about what the problem is. When you try to call them they won't answer, and if y broken vehicle, then tell you they would fix the problem after lying about what the problem is. When you try to call them they won't answer, and if you get lucky enough to speak with someone everything they say week be lies. After a month of not being able to drive the vehicle you think you're purchasing because it's still broken, and you decide you don't want to purchase a broken car anymore, they will keep your down payment and say it's your fault that you purchased a broken vehicle. More
by Tjames0286
Employees Worked With
October 07, 2020
Car went in for two recalls and it’s first service. Was surprised that the car didn’t get washed or detailed particularly during these infection control times. This is the third new VW we have bought from surprised that the car didn’t get washed or detailed particularly during these infection control times. This is the third new VW we have bought from them in 8 years. I was told by Adam you have to request that service. More
by VWgirl
Employees Worked With
Adam Hickman
October 02, 2020
Everyone was great to work with, would recommend these guys to anyone! This makes my second truck I have bought from them and will buy again! guys to anyone! This makes my second truck I have bought from them and will buy again! More
by dustinsmith1974
Employees Worked With
September 30, 2020
Great salesman Don Livingston very friendly explained every detail in the purchase process. Explained all details of the new truck. Also the sales manager Jennifer was quite nice and knowledgeable. every detail in the purchase process. Explained all details of the new truck. Also the sales manager Jennifer was quite nice and knowledgeable. More
by Rb5618
