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Route 128 Honda

Reading, MA

4.4
1,531 Reviews

88-98 Walkers Brook Dr

Reading, MA

01867

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Showing 1,531 reviews

December 25, 2019

Great Service Nichole does an outstanding job, extremely helpful and knowledgeable, couldn’t ask for better service. In addition Nichole is trustworthy, makes great More

by LR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Michaud
Dec 26, 2019 -

Route 128 Honda responded

Thank you for the many compliments of Nichole! We love to hear that you can depend on her to keep you safe out on the roads. Have a wonderful day!

December 24, 2019

Arrived for scheduled appointment and waited over an hour for an oil change only. People who came in after me and left before me. Told when asked it would be right out. That was 15 mins ago and still no car. More

by Kim.lyall
Recommend Dealer
No
Employees Worked With
Danny Ventura
Jan 07, 2020 -

Route 128 Honda responded

Hi Kim - I can understand why you would be disappointed here. We never want to keep our guests waiting and I hate that we let you down. I'm going to look into why these delays occurred so I can address them. Again, I do apologize for any inconvenience we caused. Ed Wallace - Service Manager - 978-222-1146

Jan 07, 2020 -

Kim.lyall responded

Well I have been waiting for you to return my call since 12/24, failing to respond to Facebook messages and now this on January 7th. Again as I said previously this is disgraceful. I have asked you three times to review the video tapes to show exactly how poor the service was. Then to tell me that I need $400 worth of work when the paperwork was handed to me and it states I declined it. If I declined it I would have had to have known about it. Then I receive an email saying I need a front end alignment to which was never noted on my paperwork. Again the paperwork that was not reviewed with me was handed to me and was marked by Danny and another associate in your waiting room

December 20, 2019

I received great service from scheduling through actual service. The service tech was thorough in explaining what services would be performed and explaining the service report. More

by sagamore123
Recommend Dealer
Yes
Employees Worked With
Michele Canan, Scott Carleton
Dec 20, 2019 -

Route 128 Honda responded

Perfect! Thank you so much for coming to Prime Honda 128 for your auto service needs. We look forward to serving you next time.

December 20, 2019

Great service from beginning to end. Chuck in Parts went above and beyond when ordering the parts I needed. Everyone that I dealt with was professional and friendly. Highly recommended dealership! More

by Asleepatthewheel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Galella , Ed Wallace, Michele Canan, Danny Ventura
Dec 23, 2019 -

Route 128 Honda responded

We're happy to see that our team has provided a great experience from start to finish. Thank you so much for recommending Prime Honda 128 - we are grateful for your business!

December 19, 2019

Very friendly and knowledgeable reps who are interested in helping you service your vehicle properly. I don’t ever feel as though I’m being sold something I don’t need. Goods folks all around. More

by Dr James
Recommend Dealer
Yes
Employees Worked With
Kyle Quinn, Michele Canan
Dec 20, 2019 -

Route 128 Honda responded

This feedback means so much to us! Thank you for trusting Prime Honda 128 with your vehicle. We are glad to have you as a customer.

December 18, 2019

We worked with Chris at Prime Honda and he was great. He was informative and really well humored. When we had questions he took time to find out and really learn us up. Test drives were solid and we got a g More

by Moriarty83
Recommend Dealer
Yes
Employees Worked With
Jeremy Kelley, Chris Nelson
Dec 18, 2019 -

Route 128 Honda responded

It's wonderful to hear that Chris earned your five stars with his no-pressure service! We especially love that you felt comfortable during your time with us at Prime Honda 128. Thank you for trusting us with this purchase!

December 18, 2019

Very please with the service the people are very nice i didn't after wait long I would recomend the dealership to friends and anyone. More

by cosmo
Recommend Dealer
Yes
Employees Worked With
Michele Canan, Chuck Shaw
December 18, 2019

I think someone forgot to wash my vehicle . I was told it would be ready right after the complimentary wash, but the vehicle was never washed and was returned to me dry and dirty. That’s fine, just don’t te More

by guygemellaro
Recommend Dealer
Yes
Employees Worked With
Scott Carleton
Dec 19, 2019 -

Route 128 Honda responded

I'm sorry for the mixup on our end here. If you're still interested in a car wash, please give me a call and I'd be happy to take care of this for you. Our apologies and thank you for the feedback! Ed Wallace - Service Manager - 978-222-1146

December 16, 2019

No pressure. Accommodating and very friendly staff. Erick Joseph our client advisor was great. From start to finish the process was easy. I knew what I wanted and they delivered exactly what I wanted More

by clintonannmarie
Recommend Dealer
Yes
Employees Worked With
Erick Joseph sales
Dec 16, 2019 -

Route 128 Honda responded

Thank you so much for your 5-star review of Prime Honda 128! We are so happy you had a good experience working with Erick. We pride ourselves on creating a no-pressure sales environment, so thank you for mentioning that in your review! Safe travels!

December 14, 2019

I had an overall pleasant experience. Everyone was friendly and always greeted me as I entered the dealership. Erick was extremely helpful and knowledgeable which made my car buying experience that mu More

by vvacevedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Joseph
Dec 16, 2019 -

Route 128 Honda responded

Nothing makes us happier to hear that our guests are enjoying their time with us at Prime Honda 128! Thank you for the many compliments of Erick and our team. We hope that you are absolutely loving your new vehicle.

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