Rosen Hyundai of Algonquin

I took my Elantra in when it failed emissions testing, and was satisfied with the service. They pointed out that the power steering line was seeping and should be replaced. When I called to make the app and was satisfied with the service. They pointed out that the power steering line was seeping and should be replaced. When I called to make the appointment, I explained that I would need a loaner. The first appointment I could get with a loaner was more than a week away, but I gladly scheduled and waited. Meanwhile I got a nice coupon in the mail that would have saved me some money. Awesome! When I got there for my appointment, there were 4 cars ahead of me. It was 20 minutes before I even talked to a service writer. A little frustrating, this is gonna make me late for work. After waiting a week for the appointment and 20 minutes to talk to the service writer, I mentioned the loaner. He looks shocked and gets up to check a list. Then promptly tells me the loaner program was cancelled! Funny cuz a gentleman 3 cars in front of me left with one! I again told him I made the apt with the understanding that a loaner would be available. He has no explanation and the only suggestion he had was he could call Enterprise and I could rent a car. I was already late for work and frustrated. I left the dealership without the service and was late for work. What a frustrating way to start the day. While I had previously decided that any future work I needed would be done by Rosen, this experience might just change my mind. I wrote a letter to the dealership to complain and they didn't even care enough to respond! Great Customer Service! More

Greg is a great man who helped us out alot. He was very Patient and helped us make the best decision possible. Thank you Greg! Anthony Loss Patient and helped us make the best decision possible. Thank you Greg! Anthony Loss More

My husband and myself went to the dealership just to quickly check out the new Elantra and walked out 5 hours later with a beautiful new top of the line Sonata Limited 2.0t thanks to the excellent servi quickly check out the new Elantra and walked out 5 hours later with a beautiful new top of the line Sonata Limited 2.0t thanks to the excellent service we received from Jasper Cicero. Jasper showed us both the Elantra and Sonata, allowing us to test drive both while explaining features and differences between them. He skillfully answered any questions we had and made sure any concerns we had were addressed immediately. We were at the dealership so long, he also fed us from some groceries he had purchased earlier in the day. He had such a friendly, engaging approach to helping us that we felt completely comfortable in making this purchase. He was also very helpful in getting us a good deal on our trade in a great final price on the car. From beginning to end it was a pleasure working with him. More

Had a great experience with the dealer. We were waiting on a specific option/color package for our Sonata. Gregg kept me well informed of the status for the car and I pestered him almost daily with text m on a specific option/color package for our Sonata. Gregg kept me well informed of the status for the car and I pestered him almost daily with text messages. He always responded. There were 4 dealerships that were much closer than this one and we chose to drive the hour for them. More

My husband and I were looking for a used car in the $10,000.00 range and Greg quickly pointed out the ones in our price range and we took the Accent for a ride. Greg was not pushy like a lot of sales $10,000.00 range and Greg quickly pointed out the ones in our price range and we took the Accent for a ride. Greg was not pushy like a lot of sales people can be. We drove it talked about a few options as far as financing and left the dealership. It was great! We then came back to the dealership the next day, after researching, and bought the vehicle. We were both very pleased with the management and Greg. They treated us very nicely and we didn't feel pressured at all. The only thing that we thought could have been better is the wait to get into the finance office. While we were waiting Greg talked with us and it helped as he is a very nice guy to talk too. Greg and his manager were very patient with us as we discussed the purchase of the vehicle. When we got into the finance office it was very quick and entertaining. We really enjoyed buying our pre-owned car at Rosen. I will be passing Greg's name and the great experience we had at Rosen Hyandai to my family and friends. This was the best experience I have ever had at a car dealership. Great Job Guys!!! More

Mr. Crement took the time to explain all of the many features on my new Genesis V8. Since it is loaded with features, it took him a great deal of time to go through everything. He not only took the tim features on my new Genesis V8. Since it is loaded with features, it took him a great deal of time to go through everything. He not only took the time, but had a thorough knowledge of the car and never made my wife or me feel rushed in anyway. He also has a very engaging personality - he is both fun to talk to and funny at the same time. That being said, he is the most knowledgeable sales person I have ever dealt with. As to my new car, it is beautiful, luxurious, extremely fast, and I love it. Hats off to Rosen Hyundai and especially to Joe Crement. Barry Cannizzo More

My experience at Rosen was nothing short of superb! Very accommodating and friendly staff, especially Chuck Gomez, my salesman. Chuck was knowledgeable, and he made sure that I got the best price possible. accommodating and friendly staff, especially Chuck Gomez, my salesman. Chuck was knowledgeable, and he made sure that I got the best price possible. Also, Scott, the manager, went out of his way for me, and he's about the most laid-back car guy you'll ever meet! All-in-all, I would highly recommend Rosen for anyone's Hyundai purchase. Bob H. More

From the first phone call to the signing of the final papers I was treated with respect. I was not made to feel like I was being pressured into a purchase. All my questions were answered in a mater of fa papers I was treated with respect. I was not made to feel like I was being pressured into a purchase. All my questions were answered in a mater of fact way no double talk here. I told them what I was looking to accomplish in terms of car and how much I wanted to put down and what my payment i was willing to accept. They came up with some options that I felt were fair. Nice people a clean operation. Highly recommend this dealership More

The sales team was great, and the financing person I worked with (Dan) was helpful and did his best to move us out of there while making sure we were comfortable with the paperwork we were signing. Tho worked with (Dan) was helpful and did his best to move us out of there while making sure we were comfortable with the paperwork we were signing. Though we went on a Saturday and the dealership was VERY busy (our salesman was working with at least three different people), they made an effort to make sure we were comfortable and felt attended to. My wife had bought her previous car from Rosen and was all for us going back there, and now I see why. I will always go to them first if I'm ever in the market for a Hyundai again. It was a breath of fresh air after having a very disheartening experience at a local dealer in Sycamore. More

After having what seemed like a great experience with Jon - no hassle, fantastic price (the reason I made the 40-mile trip), they were to order my car to come in 2-3 weeks, up to 4-6. Three weeks later, - no hassle, fantastic price (the reason I made the 40-mile trip), they were to order my car to come in 2-3 weeks, up to 4-6. Three weeks later, Jason calls me and tells me they can't find my car, and Jon's no longer with them. I ask them to keep looking, and Jason never calls me back after saying he would. He also doesn't return my calls. A week later I finally get in touch with him, and he passes me on to the Sales manager. The sales manager says it's appalling that I have been dealt with that way, and that he'll try to get the car, and he's going to handle me from now on and will call me back the next day. Two weeks pass and I never hear from him. Finally I call Hyundai's corporate headquarters to find about the color I want, they finally patch me through to Tony, the new internet sales manager. After a week, Tony finally says he can order me a car, but it's blue (I wanted purple) with leather (I wanted cloth) and without bluetooth (I wanted bluetooth) for $500 more than my original quote. "Oh the bluetooth, well, I wanted to get you the cheapest car I could..." Completely unhelpful, kept jerking me around on the price - he would say one price on the phone and then e-mail me another (even though I had written down the price so I knew it was wrong) - it was completely outrageous. I finally bought my car NO-HASSLE from Ettleson. More