Rohrich Honda

Very responsive to my needs. Franny is AMAZING - she always gets me in quickly when I am in a pinch. Extremely knowledgeable about all aspects of car maintenance and diagnostic Franny is AMAZING - she always gets me in quickly when I am in a pinch. Extremely knowledgeable about all aspects of car maintenance and diagnostics. More

The service was clearly explained and well done. The customer service was excellent, and there were no surprises. The customer service was excellent, and there were no surprises. More

Went for recall and had to add a previous recall to the service. Waited and service was provided. No issues service. Waited and service was provided. No issues More

I had a bad experience. The brakes on my dad's Ridgeline got mushy. He took the truck to his local mechanic who replaced the master cylinder. The problem reappeared in a The brakes on my dad's Ridgeline got mushy. He took the truck to his local mechanic who replaced the master cylinder. The problem reappeared in a couple of weeks. So I brough the truck to Pittsburgh to Rohrich hoping that a Honda dealership would know how to fix the problem. I was told that the previous mechanic had improperly installed the master cylinder and that it was better to replace it with a brand new one. Also that the rotors and pads should be replaced. I agreed and paid $2,000 for the work. The problem returned in a couple of weeks. I took it back to Rohrich. The same mechanic was given the job. He reported that the prior work had been done properly, but that the calipers were bad. That didn't pass the smell test, but i needed to get the truck back to my dad so I agreed to the additional work. Another $1,000. Now the brakes seem to be fixed. But I'm quite confident that the problem was misdiagnosed the first time. Also, I was not pleased with the customer service rep. I was promised the truck by end of day on July 2, the Thursday before the 4th of July holiday. At 4:00 I still hadn't heard so I decided to call Rohrich. When I opened my phone, I saw a voicemail from Rohrich that was left at 3:50 pm. The VM said that i had until 4:30 to pick up my car. Otherwise it would be unavailable until after the holiday. I frantically call Rohrich and called an Uber. I was able to get the truck--because of my pleading they left it with the new car sales team. But I don't think that leaving a VM at 3:50 without any follow-up was appropriate in this situation. More

I had an entirely pleasant experience with Rohrich Honda leasing a vehicle for the first time. After looking around all day, they were the first ones to have what I wanted on the lot. I also appreciate that leasing a vehicle for the first time. After looking around all day, they were the first ones to have what I wanted on the lot. I also appreciate that they’re the only one (I believe) within the city limits so service will be much easier for me. More

People were happy and upbeat. They had a lot of enthusiasm toward owning a Honda. They had a lot of enthusiasm toward owning a Honda. More

They were very quick and courteous and very informative about what they were doing very good place to go about what they were doing very good place to go More

Identify problem and fixed it Understood likely problem and investigated warrenty very proactive! They seemed om my side and investigated warrenty very proactive! They seemed om my side More

Ed is the main reason why my service was excellent he was extremely thorough. Explained all of the features and benefits of my new car. Personable and not pushy. extremely thorough. Explained all of the features and benefits of my new car. Personable and not pushy. More

Pull in the service center. Go to my assigned service person, tell him why I'm there today, wait in waiting g room where I would be awaiting g news about my service appt. E eryt Go to my assigned service person, tell him why I'm there today, wait in waiting g room where I would be awaiting g news about my service appt. E erything is explained to you before you pay your bill. Any questions are gladly answered. Out the door I go. Very good service appt as always More