Rocky Mount Chrysler Dodge Jeep

AWESOME I highly recommend this dealership to anyone. It was the perfect car buying experience. My salesman was amazing, and remained in contact with me unt I highly recommend this dealership to anyone. It was the perfect car buying experience. My salesman was amazing, and remained in contact with me until he got me the best deal. I am beyond happy with everything. Everyone was so nice, and the atmosphere was very welcoming. More

Went to see the Charger & ended up buying the RAM instead. My wife and I stopped in to look at to look at a 100 anniversary Charger on our 18th wedding anniversary night but ended up with a RAM Big Horn Truck My wife and I stopped in to look at to look at a 100 anniversary Charger on our 18th wedding anniversary night but ended up with a RAM Big Horn Truck instead, it wasn't that we didn't like the Charger we did but we fell in love with the truck. Everyone at this dealership went above and beyond in the purchasing of this truck.,our Salesmen Joe Edmondson was very patient allowing my wife & I to test drive multiple vehicles, he answered our questions & we were able to negotiate a fair price for our new truck. The whole process didn't exceed 3 hours and absolutely no one involved was pushy or demanding. One other gentlemen we dealt with first name was Shane we didn't get his last name but he too also was professional and very personable in the whole process, we would definitely recommend Mike Keffer Chrysler Dodge Jeep RAM for a good place to do business. More

Great salesman Mike keefer has an exceptional salesman in Ronnie medlin. For the past few months Ronnie has stayed in touch with me on new arrivals, new trades until Mike keefer has an exceptional salesman in Ronnie medlin. For the past few months Ronnie has stayed in touch with me on new arrivals, new trades until we found the perfect fit for me. He has an exceptional friendly attitude even when it's been a rough day he keeps a positive attitude. I met mr. Keefer at food lion where I work when he first arrived in rocky mount and took over the dealership. We chatted and meeting him was a pleasure. He was so positive about bringing his name and dealership to rocky mount. He invited me to his dealership and I have bought 3 vehicles and have sent 3 referrals to him who have also bought and been very pleased with the service. I highly recommend anyone interested in any vehicle to give mike keefer a chance to make u a deal. All the salesman are very nice but I grew a great friendship with Ronnie medlin. More

Stranded & Frustrated Carrie Le and her team really helped me make the best of a challenging maintenance ordeal. I was traveling from eastern North Carolina on I95 when my Carrie Le and her team really helped me make the best of a challenging maintenance ordeal. I was traveling from eastern North Carolina on I95 when my Jeep Wrangler thermostat icon illuminated in the dash board. After communicating with the dealership, tow service was coordinated to transport my Jeep to the dealership. I coordinated procuring a rental car to continue my travels since the dealership service department was going to close before my Jeep could be inspected for mechanical issues. Even though the dealership's Service Department had closed, the Service Advisor, Carrie Le helped me through a trailing ordeal with the Enterprise rental car; while I was transferring personal items from my Jeep into the rental car, I noticed a screw in the passenger-side front tire. Since I had just been stranded on I95, I was not about to travel another 5 hours (to my destination) on a tire with a screw in it. Carrie Le coordinated with Michael Boone and Gary Burke to take a look at the tire on the rental since the Enterprise office was closing when I picked it up (there was no answer when I called since they closed at 6pm). The rental car tire could not be repaired, but the dealership but on the donut-type spare and attempted to coordinate further repair through Enterprise. Enterprise representative stated that I was to take the punctured tire to Firestone, but Firestone stores were closed by this point. So, I was faced with a decision about staying over night, returning the rental car (since I obviously was not going to drive 5 hours on a donut-spare or haul the tire around get it fixed the next morning). Carrie Le and her team provided a recommendation for hotel accommodations and stated that they would check back in on me first thing in the a.m. The next morning my Jeep was fixed in approximately 2 hours, I was able to turn the rental car back in, and I was back on the road to my destination. Carrie Le and her team were very professional, emotionally available (as sounding boards to the mechanical challenges of my trip), and went above-and-beyond to help me as best as they could with in their capabilities. I even received follow-up telephone calls from Carrie Le to confirm that I was able to complete my travels safely. My Jeep performed without any additional issues for the remainder of my trip. I appreciate the outstanding Customer Service demonstrated by the staff of your dealership and will definitely tell friends and family of my experiences with your exemplary staff! More

Coach Cliff Is The Man I found this car online and just dropped by the dealership to take a look as one of several cars I was considering. Two days later I signed the paper I found this car online and just dropped by the dealership to take a look as one of several cars I was considering. Two days later I signed the papers and drove the car home. I had the pleasure of meeting Coach Cliff Madden. What a true gentleman and genuine, honest guy. A lot of people make fun of the tricks and tactics of car salesmen but there was nothing slick or disingenuous about Coach Cliff. It is rare that I work with a car salesman who makes me leave feeling I have also made a friend. Coach does that. He communicated well with me, worked with my requests for inspection and massaged the price to fit my budget and made the transaction very satisfying. You can't go wrong stopping by Mike Keffer CDJR and when you do, ask for the "old coach", Cliff Madden. He will treat you right. More

Satisfied Customer Derrick McNeil and Kevin Woodard treated me with the upmost respect and took the time to explain even the all details. Wonderful men, Excellent servic Derrick McNeil and Kevin Woodard treated me with the upmost respect and took the time to explain even the all details. Wonderful men, Excellent service More

Great dealership Easy hassle fee car buying experience. Great dealership that cares about their customers! They make you feel like family. Would recommend the dealersh Easy hassle fee car buying experience. Great dealership that cares about their customers! They make you feel like family. Would recommend the dealership and their staff to everyone! More

"Love at First Site" We were "just looking" at the new Jeeps in stock , not really in the purchasing mode but ..............now there's a new 2014 Jeep Compass sitting in We were "just looking" at the new Jeeps in stock , not really in the purchasing mode but ..............now there's a new 2014 Jeep Compass sitting in our yard. I worked in auto dealerships for a number of years and I will say these folks are top notch . They met or exceeded every request we made ! More

Best Dealership!! I traded in my 2009 Nissan Cube on a 2014 Dodge Dart. I got the best deal and know for a fact I would not have gotten that from another dealership. F I traded in my 2009 Nissan Cube on a 2014 Dodge Dart. I got the best deal and know for a fact I would not have gotten that from another dealership. Fantastic all around experience!! I would recommend them to anyone! More

service for my 2013 chrysler van I came in looking for resolutions in getting my 2013 Chrysler van fixed and was blessed with a 2014 Dodge Journey. Everyone was so nice and this was I came in looking for resolutions in getting my 2013 Chrysler van fixed and was blessed with a 2014 Dodge Journey. Everyone was so nice and this was the first time I was every taken on a tour of a dealership. Thank You. More