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Rock County Honda

Janesville , WI

4.5
617 Reviews
Call Dealership (608) 754-4418
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3636 E Milwaukee St

Janesville , WI

53546

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617 Reviews of Rock County Honda

January 15, 2021

Awesome staff! Did a great job with making us feel comfortable there! Kane was very informative to me and my wife on how to work all the electronics in our Pilot we purchased:) More

by FOSSUMLEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Thompson, Kane Perkins
Report | Print
Jan 16, 2021 -

Rock County Honda responded

Hi FOSSUMLEE, Happy to hear that we could make you feel comfortable during your visit with us! Enjoy the new Pilot! :)

January 15, 2021

Got right in for my appointment with no wait. They finished in the time frame that they told me. The entire place is always so clean. More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leif Sykora
Report | Print
Jan 16, 2021 -

Rock County Honda responded

Hi Pat, Glad we could get you in! At Rock County Honda, we do our very best to get you in on time. :)

January 14, 2021

Great Dealership. Would definitely recommend. Very knowledgeable staff that goes above and beyond for their customers! A+ to every department in the dealership. Will definitely return! More

by kplath0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Thompson, Kane Perkins, Burnie Bailey
Report | Print
Jan 16, 2021 -

Rock County Honda responded

Hi Kplath0, Happy to hear that we could go above and beyond for you! Can't wait to see you again! :)

January 13, 2021

If the used car I wanted was available at another dealership I would have gone elsewhere. Poor customer service in the sales department. After paperwork was done I was given no help, explanation of a More

by DBQGUTT
Customer Service
Recommend Dealer
No
Employees Worked With
Tim Thompson, Burnie Bailey, Jeff Dougherty
Report | Print
Jan 13, 2021 -

Rock County Honda responded

Hello DBQGUTT!! We appreciate all feedback but we also understand everyone has their own perspective on things. As you point out, I had a one-of-a-kind used car and it was priced under market value. When you came over to make a deal, I took a few hundred more off to make the deal work for you. As you left, you questioned my integrity loud enough for all to hear and after you left, several customers acknowledged how well I handled the situation. As I'm sure you recall, the certified check from your bank hit a snag at Fedex, so on Christmas eve I personally left a busy showroom and drove to Fedex to track down the package so you didn't have to. Fedex stopped what they were doing to track down the package so you didn't have to go home without your car, and make another trip back to see us. I feel like we went above and beyond to make this work for you, but again, I understand we all have our perspectives. I apologize for the car not being washed but with how busy we were on Christmas eve, and then me having to spend 45 minutes running to Fedex, it got lost in the shuffle and I'm sorry for that. As for showing you features on the car, when you initially looked at it you weren't even comfortable with my sales person pulling the car over for you to drive...so he assumed that you weren't going to be comfortable with him sitting in there next to you to show the features. I'm sorry you have this perspective on the whole transaction but after our interactions I'm not surprised by our 1 star rating at all. Read through our numerous positive reviews on Dealer Rater and you will see this feedback is not the norm. Please reach out to me personally if you have any other questions, comments or concerns!! I hope you're enjoying your new-to-you Honda!! Tim Thompson Sales Manager

January 13, 2021

It was an overall good experience and also quick. I was able to trade in and get into a new car same day and I appreciated that. More

by ERICKSONLE06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Thompson, Hayley Wilson, Chris 'Kirby' Klemen
Report | Print
Jan 13, 2021 -

Rock County Honda responded

Hi ERICKSONLE06, Happy to hear that we could make your experience here at Rock County Honda good. At Rock County Honda, we try to make the whole car buying process as easy as possible! :)

January 12, 2021

Always finish work in a timely manor. Explains issues that may arise and require additional work. Nice lobby to sit and wait for work to be completed. More

by bjcousin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leif Sykora
Report | Print
Jan 12, 2021 -

Rock County Honda responded

Hi Bjcousin, At Rock County Honda, we strive for efficient service in a timely manner. Glad you enjoyed your stay with us! :)

January 11, 2021

The option for online scheduling is great, and the end results are just as requested. Very happy with the convenience offered and end results. Perfect! More

by susan.griffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Gonzagowski
Report | Print
Jan 12, 2021 -

Rock County Honda responded

Hi Susan.Griffin, Glad you like the online scheduling option. At Rock County Honda, we strive to provide great end results. So happy to hear that we could do that for you! :)

January 10, 2021

We had a great experience with Kane and Kirby while purchasing our new Honda Pilot. Kane was so helpful in setting up all the personal features based on our needs. This is the third Honda Pilot we have More

by Inge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kane Perkins, Chris 'Kirby' Klemen
Report | Print
Jan 12, 2021 -

Rock County Honda responded

Hi Inge, At Rock County Honda, we are always here to help! We are so happy to hear that we could make the car buying experience great for you. We appreciate the positive feedback! Is there anyway we could make that 4.5 stars rating into a 5?

January 10, 2021

Great service, was well taken care of there as a first time buyer! The employees at Rock County Honda made sure I had everything I needed to know before driving off of the lot with my new car. Awesome wor More

by DEVONCAST14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Thompson, Kane Perkins, Chris 'Kirby' Klemen
Report | Print
Jan 12, 2021 -

Rock County Honda responded

Hi DEVONCAST14, We love to hear you had such a positive response during your first visit to Rock County Honda! At Rock County Honda, we will do everything we can to make the car buying process easier for you! If you ever have any questions, don't hesitate to reach out to our sales team!

January 10, 2021

Honda service is just above average at best. I’ve owned (03) Honda automobiles and have used (04) different dealerships. I’ve used all these dealerships many times each just because the service is so avera More

by BMALONE235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blair Beckford, Steve Gonzagowski
Report | Print
Jan 12, 2021 -

Rock County Honda responded

Hi BMALONE235, At Rock County Honda, we strive to always give our customers the best overall experience. We are saddened that we could only provide average service during your visit. We hope that one day you find that exclusive dealership here! :)

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