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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,268 Reviews

2,268 Reviews of Rizza Cadillac Buick GMC - Service Center

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February 17, 2019

Great Service!😃 Driving to work and the engine light came on saying that my ATS Cadillac was at reduced power. Step on the gas and my Cadillac seemed like it wanted t More

by silverscreen1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky D’Andrea
Feb 19, 2019 -

Rizza Cadillac Buick GMC responded

silverscreen1, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 16, 2019

Wheel Lock Informed the Service Desk rep that I did not require a vehicle wash as the truck was hand washed the prior day. My truck was washed. Then next day I More

by rwdunc41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown name
Mar 04, 2019 -

Rizza Cadillac Buick GMC responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 15, 2019

Great people and service but a little pricy. The ladies were very friendly and explained the services in detail. Becky even went further to look up a rebate and filled it out for me so all I had More

by MaryAnne16185
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky and another lady that took my car in the service Dept.
Feb 19, 2019 -

Rizza Cadillac Buick GMC responded

Thanks for your perfect review, MaryAnne16185! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 15, 2019

Recall Very easy drop off, quick in & out, excellent explanation of rental car and my car was done much earlier than I excepted, so I was very happy More

by Joy11759
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky
Feb 19, 2019 -

Rizza Cadillac Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 15, 2019

Fix a few bugs I made an appointment to have a few minor items repaired, Danielle and service was extremely accommodating and made me feel as if I was the only custo More

by DUKESBEEF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle
Feb 19, 2019 -

Rizza Cadillac Buick GMC responded

Hello DUKESBEEF and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 15, 2019

Gr8 service Took in because of noise from rear around 10-30 mph. Scheduling an appointment was easy and also requested a loaner vehicle so I can go to work while More

by DANTIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danniel service consultant
Feb 19, 2019 -

Rizza Cadillac Buick GMC responded

DANTIS, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 15, 2019

Awesome It’s all about the people. Kyle is wonderful. The rest of the staff in service are great. End product is really good. I would come back again. More

by Shavetta.williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Feb 19, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 15, 2019

Best service EVER !! There is NO dealership that compares to Rizza Cadillac !! I've been going there now for over 10yrs. And I will continue to buy my vehicles there. More

by Gloria GT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service: Danielle O'connor
Feb 19, 2019 -

Rizza Cadillac Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 15, 2019

Satisfied customers From the time we made the initial call to schedule the service until the call to pick up the car we experienced excellent customer service. More

by LUCILLEDRUMGOLLE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department staff
Feb 19, 2019 -

Rizza Cadillac Buick GMC responded

LUCILLEDRUMGOLLE1, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 11, 2019

You feel like a number here, not a person. I was never given the print out of my car. I have no info on my car and what was going on... brakes... tires... fluid levels etc. I was never given th More

by nicholasastachowiak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service person... don’t know name
Feb 12, 2019 -

Rizza Cadillac Buick GMC responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work towards a resolution. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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