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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,268 Reviews

2,268 Reviews of Rizza Cadillac Buick GMC - Service Center

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March 01, 2019

Always quick and easy. Becky was nice, prompt and professional. We were early and were stilll taken right away and were on our way in 10 minutes. She called that afternoon More

by ELLEN_MARTIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca D’Andrea
Apr 08, 2019 -

Rizza Cadillac Buick GMC responded

Ellen, we sincerely appreciate your feedback. Becky is a valued member of the Rizza Cadillac Buick GMC team and strives to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 01, 2019

Service was not what was expected I expected better service with the amount I paid and for the location. I was made to feel like I was not important and the service that was completed More

by sbaker7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Employee not listed.
Mar 22, 2019 -

Rizza Cadillac Buick GMC responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit. Best, J.C Rocha- Business Development Manager-jrocha@rizza.com

March 01, 2019

Danielle is excellent svc mgr Great service and great experience and sales and finance dealership team that is so valuable plus caring and Danielle o'connor is the best svc mgr More

by PAXPAC27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Papp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Sommerfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Volturo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O' Connor, Mike Mikicic, John O'Connell, Joe Uccardi, Mike Lorenzo, Agnes Casino, Amanda Pickett, Marty “Coach” Nowak
Apr 08, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Danielle does for Rizza Cadillac Buick GMC and our customers. Hope to see you again soon! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 27, 2019

Loaner always available and courtesy good Becky and the other service intake ppl are very polite, respectful, and work well and solving whatever issue my vehicle has. Good job. Keep it up Rizz More

by KinKat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky
Feb 27, 2019 -

Rizza Cadillac Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, J.C Rocha- Business Development Manager-jrocha@rizza.com

February 24, 2019

Walk in Oil change My Service Advisor, John, was outstanding! I was in and out much quicker than I expected and he helped to enroll me in My GMC rewards. More

by chrissievers36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
Feb 26, 2019 -

Rizza Cadillac Buick GMC responded

Hi chrissievers36 and thanks for the great feedback! We're very happy that John was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 24, 2019

Great service and fast. Had oil change and tire rotation done, Did not take that long and I did not have an appointment. Everybody did a great job. More

by Patrick G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
Feb 26, 2019 -

Rizza Cadillac Buick GMC responded

Thanks for your perfect review, Patrick! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 24, 2019

Great Service! Becky D’Andrea of Rizza Cadillac’s service department got my tire replaced right away while I waited and I was then back on the road again . Always More

by silverscreen1
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky D’Andrea
Feb 26, 2019 -

Rizza Cadillac Buick GMC responded

silverscreen1, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 23, 2019

Good experience Brought my car in for maintenance checks and humming issue. They were pretty good with time and explaining things. Wish it wasn’t so expensive but the More

by Mez72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 26, 2019 -

Rizza Cadillac Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 23, 2019

100,000 mile recommended maintenance Very happy with the service your maintenance representative John Howard is excellent. Very friendly I felt he was looking out for me and didn’t push a More

by HARRY41953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
Feb 26, 2019 -

Rizza Cadillac Buick GMC responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 23, 2019

Exceptional Service Danielle as usual provided excellent customer service. The check in process was smooth and easy. Since I was waiting she made sure there were no contr More

by ROBERTMPOZDOL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle in service.
Feb 26, 2019 -

Rizza Cadillac Buick GMC responded

Hi ROBERTMPOZDOL and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Danielle is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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