Right Honda

They answered all of my questions, were honest about my concerns, and worked with me through the entire process. concerns, and worked with me through the entire process. More

Always helpful and make activities or problems simple. Always good service whether in sales, leases or service department. Always good service whether in sales, leases or service department. More

Do not, and I repeat, DO NOT go to this dealership to purchase a vehicle. If I could rate them 0 stars I would. They are nothing more than crooks in suits who prey upon people in the name of making a sal purchase a vehicle. If I could rate them 0 stars I would. They are nothing more than crooks in suits who prey upon people in the name of making a sale. They employ untoward and outright misleading/deceitful sales practices to force you into a vehicle. During the buying process, I asked the salesperson - Sam Pineau - to provide me with an itemized breakdown of the out-the-door price of the CR-V I was interested in (the cost after taxes, title, and fees). Being the xxxxxxx he is, he refused and would only come back with the dealership’s “offer” handwritten on a piece of paper. He then would only allow me and my partner to look at the “offer” for a minute at a time before walking away and taking the paper with him. The terms in the “offer” were written in different sizes too in order to mislead/confuse the customer. For example, monthly payments written in bold sharpie and the vehicle cost written with a pen in order to distract the customer from what they originally asked. I can only imagine how difficult this could be for someone whose vision is impaired - especially the elderly. On top of that, all of the individuals who work here are condescending, arrogant, xxxxxxxxx who talk down to the people they’re trying to build a relationship with. We had individuals condescendingly ask us “Do you understand what I’m saying? So you like paying more or you just don’t understand finances?”. This is by far, and it’s a low bar for car dealerships, the worst customer experience I’ve ever had in my life. These people - especially SAM PINEAU - are a blight on humanity. The scourge of the earth. They said they would provide a survey via email for us to fill out about our experience but we haven’t received it. It’s almost as if they only want to promote “good interactions” and silence anyone who has a less than desirable experience with them. Especially since these surveys are critical to their salespeoples’ commissions (we know this because THEY TOLD US THEY GET PAID FOR GOOD SURVEYS). If you can avoid these xxxxx, do it. They don’t deserve to be in business, let alone bilk people out of their precious dollars More

I really enjoy working with Alan McKenna. He does a great job of keeping me informed of what is happening with my vehicle. Thank you Alan and Right Honda. Jon Engebretson He does a great job of keeping me informed of what is happening with my vehicle. Thank you Alan and Right Honda. Jon Engebretson More

Bought used 2020 mini. Took in for service and reglue rearview. Oil change ok. Refused to reglue mirror. Spoke with manager. Took advantage of me as I am almost deaf. Waite Took in for service and reglue rearview. Oil change ok. Refused to reglue mirror. Spoke with manager. Took advantage of me as I am almost deaf. Waited for response on mirror. Said go to another place. Waited for an hour for face to face resolution. I feel discriminated because of my hearing will file complaint More

Juan the sales rep was great to work with. Everything went smooth throughout the process. Everything went smooth throughout the process. More

Gary provided excellent service, was courteous, and on time, and explained the paperwork as we went along. time, and explained the paperwork as we went along. More

Buyer beware. Don't be scammed like I was. We agreed to a total price, and during the slick financing session, Tate slid in $1,762.50. Which included $179.50 f Don't be scammed like I was. We agreed to a total price, and during the slick financing session, Tate slid in $1,762.50. Which included $179.50 for 3M cup guards, $795 for Rockledge Security and $788 for Southwest Services. I would not have agreed to these additional charges if I had been made aware. Our verbal agreement was "out the door for $30K" +tax & license. The additional items were slid in after $30K. My fault for not examining the contract closer. I contacted the finance manager, Edward Lounds expressing my outrage for being deceived and scammed. Of course, no response. I've seen other reviews with the exact same scenario. I won't step foot in this dealership again, and I hope to save others from this obvious normal operating procedure by the slimy finance department. More