Rick Hendrick BMW

I had my annual service for my M240 on September 9. Sarah was my service writer. All work was done in the time they predicted and my car was cleaned on the inside; I turned down the offer to wash the outside was my service writer. All work was done in the time they predicted and my car was cleaned on the inside; I turned down the offer to wash the outside since I do that myself. I received outstanding service. More

Terrible Timing - Scheduled service for 2h and it took 3.5h. Asked for a cost estimate for a specific repair topic and it was not provided during the 3.5h 3.5h. Asked for a cost estimate for a specific repair topic and it was not provided during the 3.5h More

Team did a great job getting service handled and loaner. All services were completed quickly with vehicle ready for return the same day. Clean and ready to go. All services were completed quickly with vehicle ready for return the same day. Clean and ready to go. More

Kirk's follow up was excellent. He displayed true professionalism and empathy in executing the entire service transaction. Kirk deserves a raise! Thank you kirk professionalism and empathy in executing the entire service transaction. Kirk deserves a raise! Thank you kirk More

I’m sure they did what was schedule but however for the price they are charging, complimentary car wash should be mandatory. Also, I paid the diagnostic fee of $96 and was told after that it would cost me price they are charging, complimentary car wash should be mandatory. Also, I paid the diagnostic fee of $96 and was told after that it would cost me $492 for the repair. Now, I was told that the diagnostic fee was good for 30 days and would be subtracted from the $492. I’m military so I was told I get a 10% discount so that should put me around a total cost around $357 plus fees. However at the end of it all I still paid $447. Tyler, which was the guy name, told me it took longer/extra for some reason but that shouldn’t matter since you quoted me a price. More

The Tanaka airbag was repaired as a result of a recall. Service reps very helpful thus friendly. In addition to airbag repair they reviewed and serviced other parts of the engine, i.e. topped off fluids, Service reps very helpful thus friendly. In addition to airbag repair they reviewed and serviced other parts of the engine, i.e. topped off fluids, checked tires and brakes and looked for any leaks. I really liked the video review with the technician who actually worked on my vehicle. More