Rick Hendrick BMW

I really enjoyed talking to Stephen Clinch, he was extremely helpful and very informative. The test drive was great and I learned a lot. I can't wait to return and talk about options to get me riding extremely helpful and very informative. The test drive was great and I learned a lot. I can't wait to return and talk about options to get me riding out of the dealership in a brand new BMW! More

From the very beginning, the service at Rick Hendrick BMW of Charleston was great: As an "out-of-town" buyer, Stephen Clinch (dealer), took high resolution pictures as if he were buying the car. He was spo of Charleston was great: As an "out-of-town" buyer, Stephen Clinch (dealer), took high resolution pictures as if he were buying the car. He was spot on with the images, getting all the major stuff and the significant minor stuff. Additionally, he was in touch with me on a daily basis- Again, all before any sort of commitment to buy the vehicle! After flying down to take a look at the car, Stephen picked me from the airport in the prospective car, allowing me to drive back to the dealership. After a long day, and the expectation the deal would be delayed over night, Stephen was willing to drive me out to Charleston AFB for the night. Of all my car buying experiences, Rick Hendrick BMW, especially Stephen Clinch, really pulled out the stops on customer service. Thank you, Stephen, and thank you, Hendrick BMW for being so customer oriented. More

Taisma was an excellent representative for Rick Hendrick BMW. She kept me updated on the status of our repair and worked dilligently to make sure the repair was done properly. We were having our satellite BMW. She kept me updated on the status of our repair and worked dilligently to make sure the repair was done properly. We were having our satellite radio repaired which required removing the roof lining. The hunmidity was too high because of torrential rains. Taisma kept our vehicle and continued to provide us with a loaner despite the dealership incurring the extra downtime of being able to use the loaner vehicle. On a side note - the 328i loaner vehicle was an excellent and fun ride! I would not have expected that since my normal vehicle is an X5. More

Terry was the Service Associate for my CPO service work. He did an outstanding job of checking the system for all updates and repairs. Terry was very friendly and displayed a professional concern that every He did an outstanding job of checking the system for all updates and repairs. Terry was very friendly and displayed a professional concern that everything on the car was as it should be. I was very impressed with the extra value of his judgment to make sure I understood what needed to be done to enjoy the car to it's fullest. I will definitely ask for Terry when ever I need service or just good car advise. Frank Vestal Vestal Ventures,llc More

Best car buying experience ever- my daughter has wanted a BMW for years and took the plunge this year at Hendrick BMW -Mary Claire was her sales person and I (mother) was with her. We were treated very prof BMW for years and took the plunge this year at Hendrick BMW -Mary Claire was her sales person and I (mother) was with her. We were treated very professionally and friendly. I have been back with the car for some things to be checked and everyone has been wonderful. We are from California and never had any one there treat us this well. We will be sending friends and family to them -even suggesting they come here to buy instead of their home towns! More

Easiest and best car buying experience ever! The sales and finance staff are awesome and the service department is impeccable. I wouldn't go anywhere else when buying my next BMW. and finance staff are awesome and the service department is impeccable. I wouldn't go anywhere else when buying my next BMW. More

My entire experience with Rick Hendrik BMW has been of the highest quality to date. From the salesperson, Thomas Heater to the finance department and finally the service department where delivery of top-n the highest quality to date. From the salesperson, Thomas Heater to the finance department and finally the service department where delivery of top-notch service seems to be the order of business everyday. Rick Hendrik BMW makes you feel like a valued customer on every visit. More

Once again Rick Hendrick BMW comes up very short in customer service, after some sales issues on my purchase 4 years (no manual, scratch on delivery, dirty with water marks all over, and delays). I ha customer service, after some sales issues on my purchase 4 years (no manual, scratch on delivery, dirty with water marks all over, and delays). I had told my-self never again would I go to such a dealer but after being persuaded I tried and purchased a Honda odyssey elite with great service from start to finish (2012). Thinking that Rick Hendrick fixed their service/sales issues and ignoring the already low client rating, I would give them a try once again. First I replied to an email from Mary Claire Hamrick with a few question but after 7 days no reply, and honestly that was just fine as things didn’t close well prior so, move on to another sales person. Things were looking good with David G. (nice guy) and moved to forward to the numbers, of course the perfect deal numbers were not given right away and compromise was going to be needed; on to the negotiations we started. As I was looking at 2 vehicles to keep options open in an effort to get the best deal/discount there was some extra back and forth. I do wish I could remember the guys name that was assisting David, someone in the finance area I guess. Well this is the guy that shocked me as I have never been so insulted in the purchase of a vehicle (I usually purchased one every 1.5 – 2 years so I have done a few). First he told me that the money factor of .00165 is 2.69%, I quickly asked “isn’t the factor multiplied by 2400 to get the percentage?” I never did get the final answer as he turned and started typing into the computer, what looked like to be running some numbers. Then proceed to inquire on the base price of the vehicle (48,785) and then number offered (46,985) which he replied with these numbers. I stated to him that was a low number to reduce a car that is a 2012 model, demo, 160 miles on it, what is that like $1,500? this is at which time he sat back in his chair looked straight me and said “Well I don’t know what you are missing here” this statement coming after a couple other statements “this is just too much car for you”. The too much car statement I let go; took with a grain as I wanted to come to terms. The other statement was a complete insult like I couldn’t understand the conversation, or numbers being spoken, well this did it for me I was out. I stated the conversation was over but he continued to them mark the numbers on paper so I could see them, well they were almost the same. You can do the calculations from above; I off by a few hundred. I stated to him the statement he made was uncalled for and the conversation was over, followed by requesting the key back for my vehicle. He kept marking numbers on the pad with his head down writing, not looking up stated to David ok go get his key. Thought that was a strange that he had to provide permission for me to get my key back but I was done and walked to the front door. For a luxury car dealership, one would expect service and not to be tread in such a manor ever, even if someone were to mix up numbers. It’s really a shame that this dealership is blind to the actions of some staff here, as they are the only dealer in town for BMW and cornered the market. Off to Columbia for me….. More

I went in for a little fix that would cost "a couple hundred dollars" and got a phone call several hours later that it would actually cost $1300. I told them not to fix it and went to pick up my car. hundred dollars" and got a phone call several hours later that it would actually cost $1300. I told them not to fix it and went to pick up my car. As I was driving off the lot, I realized all of my tailights were out. I went back and they initially tried to tell me it was coincidence that all the lights burned out after they had done work on the car. They ended up fixing the lights, but about week later, after a rainy night, I noticed that water was leaking into my trunk and mold was starting to grow. Whatever they had done when I had it in there, they must not have put something back correctly. Now I don't know what to do because they are not professionals, don't seem to know what they're doing, waste an inordinate amount of time, and I don't trust them to fix the problem. More