Rick Case Mazda

Went in with a Capital One check which could not be written for more then 110% of the of the NADA book value. I asked both the salesman and the fiance guy if they need the instructions, both said no th written for more then 110% of the of the NADA book value. I asked both the salesman and the fiance guy if they need the instructions, both said no they knew how handle this check. Capital One called the dealershp and told them not to deposit the check as it was written for more then a 110% of the NADA book value. Guess what? they deposited the check anyway. The bank called us to let us know what was going on, we called the dealer more then 3 times with no call back. Finally we reached them, we had to go back up and give another 600.00 as a depsoit to cover the difference in the check. We completed the new paper work and the fiance guy did not even ask for the the money, my son walked out with the money in his pocket, I told him if they were not smart enough to take the money then keep it, but he did the right thing and brought the money in, for all we know it ended up in someones pocket as he did not get a reciept. Now he has has the car for 2 months with no plates, he went today after we thought everything was staight and it turns out they never did the required emmissions test. Now we have to go back up to the dealer to get the emmisiions test before he can get his plates. Seems like this dealership is run like crap, were wasting our time and our gas running back and forth for thier mistakes. Plus back and forth to the DMV to get the plates. Stay away from these idiots!!!! Thats why I always buy from CARMAX easy in easy out, the only reason I went to this place was they had the car my son wanted. More

Marvin Harvey is an excellent salesperson. He far exceeded our expectations of professionalism and courtesy. In our many years of purchasing vehicles from various dealerships, Marvin excels well bey exceeded our expectations of professionalism and courtesy. In our many years of purchasing vehicles from various dealerships, Marvin excels well beyond all of our previous salespersons. He removed the pressure and provided us with a realistic perspective for purchasing our new vehicle. I would strongly recommend all of my friends and family members to purchase a car utilizing Marvin's expertise and service. More

Hey Folks wanted to let everyone know about my expierence at Rick Case Mazda. I called about an 05 Mazda Tribute that they had listed on their website for the special internet sales price of $9990.00. I talk at Rick Case Mazda. I called about an 05 Mazda Tribute that they had listed on their website for the special internet sales price of $9990.00. I talked to Will Barnes who turned out to be a manager and he said they had the vehicle and we arranged for me to come and look at it. In the meantime, I did my research and found out that the KBB price for a 05 Mazda Tribute is around $8400 in excellent condition. Im not quite sure how a vehicle that is 7 years old could be considered excellent! Edmunds stated that the true market value is $7423. Anyway I drove 35 miles one way to see the vehicle. When I got to the dealership a salesman had to find Will Barnes. After a few minutes I was introduced to Will, who within 30 seconds shoved me off to another salesman named Brian Nowlin (this ticked me off due to the fact that Will told me to ask for him when I got there). We talked about the price and I showed Will KBB price. He looked it up on KBB as well to confirmed roughly the same price that I found earlier ($8400). We went for a test drive and I liked the vehicle for the most part. I did notice that the vehicle had a few scratches and a ding or two also the dash around the radio was worn (far from excellent). Then we came in and he asked me to make him a offer. I offered $7500 which did not include the $599.00 doc fee (a scam) and the title fee of $19.00. Which with sales tax would run the price up close to $8800.00. Brian took my offer to the sales manager to see what could be done. After about 10 minutes Brian came back and said that the dealerships cost to own the vehicle was $9500.00 (pure Bull). I thought wow the dealership claims that they have $9500.00 in the vehicle when it retails for between $7400-$8400. Im still trying to figure out how a business can put more money into a car then what it is worth. I also noticed on the window sticker in the vehicle that the KBB price was $12900.00, which is pure Bull! Even Brian could not explain the high price even after he looked it up on KBB s website. I notice on the Carfax that the vehicle was purchased at an Auction. Back when I worked in the service department of a car dealership they would buy cars at Auctions for about half of what they retailed for. They would list them at retail so that they could double their money. Everyone should know that a dealership makes more money on used cars then on new cares. Needless to say I walked out of Rick Case Mazda with a bad taste in my mouth. Please stay away from them, they are trying to rip people off on their priced. The salesman Brian Nowlin was a nice guy, but I have no use for Will Barnes. Car salesmen, lawers and politicians are all crooked. STAY AWAY FROM RICK CASE MAZDA!!!! Also I probably would not go to any of the other Rick Case dealerships. More

I never really cared for salespersons, particularly car salespersons, until I met Marvin Harvey about 3 years ago. The thought of entering into a car dealership made me cringe, as I have experienced very salespersons, until I met Marvin Harvey about 3 years ago. The thought of entering into a car dealership made me cringe, as I have experienced very aggressive salespersons. Marvin was the total opposite. I was actually introduced to him by the service technician who had been servicing my car for several years. Marvin is always friendly, personable, honest and has a great sense of humor. He is very professional and strives to understand the needs of those he serves. Marvin was very patient, knowing and understanding our circumstances and that we were trying to wait until we absolutely had to buy another car. He kept in touch with us and always took time to talk when I would bring my car in for service. When it finally came time for us to purchase a vehicle, Marvin was very attentive and accommodating during the entire process. He even worked later than the dealership's closing hours by nearly an hour to ensure that the deal was done and that we were satisfied. I would highly recommend Mr. Harvey to any of my friends and associates who are seeking to purchase a new or used vehicle. More

I was looking to replace my Camry that I gave my daughter when her car died. I didn't have any money for a down payment. Marvin was great for my sales experience and Cleo was the Best! He worked the financ when her car died. I didn't have any money for a down payment. Marvin was great for my sales experience and Cleo was the Best! He worked the financing so that I didn't need to put down anything for the Corolla I wanted. Great people to work with at Rick Case and I would recommend this dealership to anyone interested in a new or used vehicle. More

Working with Marvin was a pleasure. The car buying process is nothing something one can be excited about. Marvin mad it effortless. He was low pressure and patient taking me out to see all the cars on process is nothing something one can be excited about. Marvin mad it effortless. He was low pressure and patient taking me out to see all the cars on the lot even when I wasn't sure what I wanted or if I even wanted to buy. I would recommend working with Marvin to anyone. More

When I walked into the waiting room, I had second thoughts, But once the sales guy came in, Mr.Marvin Harvey, he really greated me and made me feel so warm. I would recommed Rick Case to all my frien thoughts, But once the sales guy came in, Mr.Marvin Harvey, he really greated me and made me feel so warm. I would recommed Rick Case to all my friends. I also wanted to add, I had a great experience at Mazda, My sales person Mr. Marvin Harvey was the best, and a very compasionate person to my car buying needs. Thank you all for such a wonderful experience. More

I test drove a Mazda CX-9 Grand Touring, VIN JM3TB28AX80152760. This portion is copied directly from their ad on AutoTrader.com: "Seller's Description and Comments One owne JM3TB28AX80152760. This portion is copied directly from their ad on AutoTrader.com: "Seller's Description and Comments One owner!!!Clean carfax!!!Power sunroof!!!Leather!!!!150 point inspection!!!Warranty!!!36k miles!!!! Awarded Consumer Guide's rating as a 2008 Midsize SUV Best Buy. (800) 790-9137. This 2008 MAZDA CX-9 GRAND TOURING is copper red mica with sand leather interior." When I first looked at the vehicle, it didn't have the tell-tale signs of the Grand Touring trim. The first thing I noticed was that it had Halogen headlights instead of HID. We also commented on the color, to which the salesman said, "this is what we call Black Cherry." It says "copper red mica" in the ad (no, the color had nothing to do with whether it was a GT). I gave the dealer the benefit of the doubt. After all, I thought, they are a Mazda dealer -- they MUST know these cars better than anyone, right? We took the car for a spin. While it was overall a satisfactory car, it just did not have the touches that were supposed to be standard on the GT trim. As we drove, I asked the salesman why it didn't have some of these particular features. He explained that some features were added later in the 2008 model year, and this particular car was an early model year. I know that does happen with manufacturers, so I let it go. However, my wife flat-out asked him, is this really the Touring trim, and not the Grand Touring trim? He responded that it was absolutely a Grand Touring. After the drive, we sat down to begin talking terms. I had to say, I had an overwhelming feeling of disappointment at this point because I had a nagging suspicion it wasn't a GT. But I kept on dismissing it, telling myself that they could not possibly make that mistake. It was getting late at night, and everyone was tired, so we didn't really begin negotiations, but I had every intention of purchasing the car the next day. After getting some rest, I was ready to negotiate. Still, it bothered me that this particular car was not similar to a GT trim I test drove hours prior. I fired up the old internet machine, and sure enough, I found the original marketing glossy for the 2008 CX-9 that explained all options, trims, and packages. Items that were standard on a GT were not in this car, including smart key, HID lamps, fog lights, electroluminescent blue gauges/indirect blue lighting, chrome door handles, and 20" tires to name a few. I got several phone calls from the dealer that morning, both from the salesman and the manager. I had not yet explained the discrepancy in trim packages I found, but the conversations were pleasant enough. Later in the day, I was satisfied, based on my research, that the trim as advertised was incorrect. I called the salesman to confirm whether the car had fog lights and 20" tires. He put me on hold, presumably to look at the car, and came back to say no to both, at which time I pointed out that they are selling a Touring trim, not the GT. He agreed with me that it was Touring, and he was to talk to his manager and call me back with revised pricing based on that "new" info. When I received the call, they were more than happy to discount the car $500(!) because it's a Touring. At this point, I was already disappointed, bordering on angry, for being misled in the ad. I told the salesman about my disappointment, and that he and whomever wrote the ad should know better. They are, after all, a MAZDA dealership! No apology from the salesman nor manager. Salesman tried to justify his actions, stating that he had not seen the car until we came to drive it, since it had just arrived from the auction in Florida. He said he still wanted my business, and would like to leave things positive. We got off the phone, and I called back later to give them my bottom-line offer. I left a message on salesman's voicemail with that offer, and never heard from them again. I thought the salesman was a pretty nice guy. His over-the-top friendly style was not my cup of tea, but he seemed sincere and is a family guy. For that reason, I chose not to disclose his name. I'm not writing this for a witch hunt. Suffice it to say that his actions, and his manager's, should cast a pall over all of their staff and the dealership as a whole. Though I don't blame him directly for the apparent bait-and-switch, he was asked directly about the trim, and he should have told the truth then. Or, if he didn't know the truth (inexcusable for an alleged product expert), he should have at least told us he wasn't sure and that he would look into it. That would have earned my respect. As I stated, everyone was friendly, and the experience at the dealership was actually pleasant. However, because of their misleading ad, I chose to give the worst possible overall score. If they were a dealership that sold anything but Mazda, I might have excused them for not knowing any better. But because they are a Mazda dealership, they have to know the difference between trims. What conclusions might someone draw from this mix-up? Perhaps they purchased the car at auction believing it was a GT, and they got ripped off themselves. Perhaps they truly never got the opportunity to properly inspect the car to determine its true trim. Perhaps they are really that incompetent that they don't know the difference in their own model cars. Or perhaps they knew all along, and purposefully misled me and anyone else viewing their ads, exposing them as the stereotypical shady car dealer. Could it also be possible that I drove the wrong car, and not the one being advertised? After all, I never compared the VIN from the ad to the car. Well, I asked for the CarFax, and they gave me the printout of the history which matched the one in the AutoTrader ad. The mileage on the odometer also matched up to what was stated in the ad. At the time of the drive, the salesman insisted that it was a GT. And lastly, every other used CX-9 in their inventory was for 2011, none of which were black cherry or copper red mica. This was the only 2008 available on their lot and online, and there are distinct differences in the center console layout between the model years. Consider: I test-drove the car on Saturday evening. The salesman admitted the incorrect trim on Sunday morning. It is Tuesday morning as I write this review, and the car's ad, both on AutoTrader and the Rick Case website, STILL state the wrong trim! UPDATE: It is now Wednesday morning, and the ad in AutoTrader and Rick Case's websites have been updated with pictures, but they STILL state the wrong trim! If you find the ad and pics for this car, look at the door handles. On a Grand Touring, the handles are chrome. On a Touring, they are color-matched to the car. Which do you see? Also, you will notice on the pics that the color is a dark red, almost purple. That is Mazda's black cherry color, not the copper red mica that it says on the ad. Feel free to draw your own conclusion. More

We were looking for a specific car for about 2 months and had been to many different dealerships. We visited Rick Case a couple of times to do some research and were not pressured to buy right then and ther had been to many different dealerships. We visited Rick Case a couple of times to do some research and were not pressured to buy right then and there. Once we were ready to purchase and saw the vehicle we wanted at Rick Case we went in to test drive the car. Unfortunately, the car we saw online was not available anymore. Johnathan greeted us with a smile and he was excellent!! He showed us some other cars that might be of interest but they didn't meet my criteria. He understood and I told them I was going to another dealer that I was at earlier that day. On the way to the other dealership, Jonathan called me and told me that they had gotten in a car that was perfect for me earlier that day and had to go in the back and see if it was still there and told me to come back. If it were any other sales person, I would have said no and kept on going, but I had such a positive experience with Jonathan, I decided to go back. The car was great and we worked out a great price for both of us. Jonathan went above and beyond any sales person, let alone a used car salesperson. He made sure all the little things were taken care of and followed up and communicated with me the entire time. He always greeted me with a smile and he never pressured me or used fishy used car tactics. I would recommend Jonathan to anyone it they are in the market for a car. I have bought a lot of cars in my time and this is far and away, the best experience I have had. More

Exceptional sales experience. If you are in the market for a Mazda, then you HAVE to check out Rick Case Mazda and ask for Sanford Gordon. I test drove elsewhere first (actually expected to buy from them for a Mazda, then you HAVE to check out Rick Case Mazda and ask for Sanford Gordon. I test drove elsewhere first (actually expected to buy from them until they used less-than-fair tactics), then spoke with all Mazda dealerships within 50 miles of Atlanta to find the best out-the-door price. Not only was Sanford able to offer me the best deal, but also he stood out as the most upfront, professional salesperson I spoke with -- highly responsive, exceptional customer service. I HIGHLY RECOMMEND Sanford and Rick Case. I would also add that the finance side of the purchase, working with Cleo Ricks, was very straightforward. He was able to answer all my questions and made closing go as quickly as possible. I got exactly what I was promised from Rick Case, and I could not be happier with my purchase and experience! More