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Rick Case Kia Sunrise

Sunrise, FL

3.1
284 Reviews

14500 W Sunrise Blvd

Sunrise, FL

33323

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284 Reviews of Rick Case Kia Sunrise

October 17, 2023

Excellent service car promised on time Shaun GREAT ! !!!! Clean courtesy always customer centric definite worth the time and money More

by joelkowit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun
October 13, 2023

At this Rick Case Kia dealer in Sunrise they commit fraud and lie to the customer. I went to buy a Hyundai Santa Fe on October 7, 2023 and they wanted to sell me the vehicle $1,000 higher when a price had al More

by Elliot
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Anthony Larson, Daniel Fernandez
October 04, 2023

I was helped out by Ryan Williams(VIP Manager) who was extremely attentive and supportive. He made me feel very welcomed and introduced me to a variety of different options that would work for me. I would More

by Rita Pinheiro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Williams, Ezequiel Trejo
September 26, 2023

Great experience both buying and servicing. I am on the second car bought from them and had both serviced there. I don’t mind driving all the way from Miami. User experience is well worth it to More

by Vladimir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo , Vincent Neglia, Eddy Rodriguez
September 01, 2023

I can't say enough POSITIVE things about my dealings with this Dealership especially the service dept! My service adviser Robert was excellent along along with Joe Benitez the Service Manager! Like I indicat More

by krdbnc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert/Service Advisor & Joe Benítez/Service Manager
August 29, 2023

Dealership was somewhat clean showroom is small. Waiting area to close to sales dept makes it noisey and uncomfortable. More

by keithe77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ivan Torres, Ted Finance
Aug 29, 2023 -

keithe77 responded

I first came in and test drove a Xline Sportage and SX Prestige. Didn't care for either I wanted a Hybrid. But the SX Prestige was offered for 528 a month and when the Hybrid arrive which was stickered at 33k and the Rick Case ranked up the cost to 36k with add ons which I didn't even want or need If the customer request not to have it, they shouldn't be having it. Regardless of the dealership wanting to add it when it arrives. The add-ons weren't even installed when the vehicle arrived at the dealership and when I test drove it. My salesman Ivan told I had to have them and would not negotiate not having them installed. When it came to negotiation for the monthly payment. So the monthly payment is $580 for my EX hybrid versus $528 for the SX Prestige which was $38k two grand more than the Hybrid. How does that make any sense?. Why would the $36k vehicle come out to $580 a month and not a lower monthly payment. That surely does not makes no sense whatsoever. So I signed my paperwork and would take delivery next day because the vehicle was not PDI and the unnecessary add-ons weren't installed. So the next day we came to pick up the vehicle keep in mind it was getting dark by the time I took delivery. We did our 360 check everything seemed to be okay. When driving home I noticed that the interior rear view mirror was all filmed up and could not see outside of it, and also the two outside side mirrors were all water spotted and you could not see out of them. I told my sales person after I got home and also mentioned that there was a scratch on my exterior pillar that wasn't found during a 360. He told me I can come in the next day or Saturday. So I did come in that day Saturday to have them look at the scratch and it seemed like my sales person didn't want to really deal with me. Gave me a little bit of an attitude when I showed him the scratch, and he stated well. We did our 360 and we didn't see that. And I mentioned to him that well. I took delivery at night when it was dark out so we could really not see much. The other problem I was having was with the radio system. It was continued to do an update.

August 28, 2023

As I look at some of the other reviews, my experience at Rick Case Kia was nothing short of outstanding. Valentina and Otto made the purchasing of a new vehicle a pleasure. Not only did I buy a vehicle, b More

by Victor F.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valentina Munoz, Otto Aponte
August 07, 2023

JUST PLAIN DISAPPOINTING. Our vehicle has been in the shop for 2 months with no loaner or offer to cover rentals. We purchased our 2017 Kia Niro from Rick Case in 2018 for ar More

by mallorie.lotycz
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Williams
August 01, 2023

Stealership! !! Expect a 6k minimum mark up. They will try to hide the total price of the vehicle and make you sign the documents without showing it to you, which More

by Elier Herrera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Caroll Gil, Jamal Sheikha
July 23, 2023

Rick case Kia sunrise is the worse dealership put my trust in them to get a reliability vehicle and I get one that is falling apart and I only have this vehicle for three days the service light is comin More

by Jessica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jimy Contreras, Anthony Larson, Esteban Moreno, Ozzie Fonseca, Stacy Nunez, Christian Maidana, Daniel Diaz, Daniel Fernandez, Derek McCall, Hugo Gomez
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