Rick Case Kia Sunrise

Rick Case has been a Florida staple and icon for decades. My family has purchased more cars than I can remember. This service dept is flawed badly. The service advisor we had is flat out rude and only commu My family has purchased more cars than I can remember. This service dept is flawed badly. The service advisor we had is flat out rude and only communicates via text ( Julie) when we did get her on the phone she spoke down to us and even hung up. The service manager Mr Benitez, the chief bamboozler, is a liar and punished us very clearly by not allowing us to have a loaner even after promising one. This service dept even after giving the worst service possible still tried to bamboozle us thousands on a service extension and made up lots of alleged Maintnance we need even though receipts were provided from our honest legit mechanic. Mr Benitez is rude, nasty, condescending and above all a compulsive liar. Called to complain and the Gm called me with the manager on the phone so basically no investigation will be conducted. Please do your homework and look at any place a review can be posted you will see they all say the same. Sales great and service horrible. Literally anyplace you can see a review says the same thing about this place. Just call and try to speak to a human that can actually help you. Good luck and calling corporate even more of a waste. Horrible dealership zero leadership in the horrible service dept and lies after lies. Sales dept as usual great but service is horrific and substandard Not the same Rick Case ): so sad to see. More

I have been to two other kia dealer ships and have had experiences with both of them, not happy with either one (miami lakes and hollywood). So i decided to try Rick Case Kia and was very pleased with Rya experiences with both of them, not happy with either one (miami lakes and hollywood). So i decided to try Rick Case Kia and was very pleased with Ryan Williams who is very courteous and attentive. He let me know when the car was ready sooner than expected. He explained and suggested some services the car needs. I left the dealership satisfied with the service Mr. Williams provided. Rick Case is now the only place I will take my car for service and I always want Mr. Williams to be my advisor. Thank You, Vionette Paez More

Amazing good service Thanks Robert Popola very nice person and knowledgeable of his work fast and clean person and knowledgeable of his work fast and clean More

Great dealership, I will always purchase from Rick Case, This is my second purchase and had Great Experience both times. This is my second purchase and had Great Experience both times. More

Lee is an outstanding service rep! Always makes sure every concern is addressed with the appropriate solution. Always makes sure every concern is addressed with the appropriate solution. More

Excellent experience from beginning to end. Ammar was our sales person, absolute A++++. Caroll handled the finance end of the deal, very prompt with the approval and final documents. Noth Ammar was our sales person, absolute A++++. Caroll handled the finance end of the deal, very prompt with the approval and final documents. Nothing but excellent things to say about them both! More

I chose this dealership because of its solid reputation. I was impressed with the professionalism of my salesman, Daniel Fernandez along with the other staff members that helped me complete my purchase. I I was impressed with the professionalism of my salesman, Daniel Fernandez along with the other staff members that helped me complete my purchase. I appreciated their no-nonsense and direct approach to sales, meaning that there wasn’t any unnecessary waiting or chatter. I actually purchased an entry-level Kia Soul, downgrading from a larger model. I was treated as if I was buying the best car on the lot! The entire staff was friendly, smiled, made eye contact, shook hands, and were very respectful of my needs treating me with respect and courtesy . Prior to purchasing this car, I had gone to a few other dealerships in the area. My experience with them, paled in comparison to my experience with Rick Case. This dealership is 40 minutes away from my house and there is a closer dealership five minutes away. This place is worth the drive. I will continue to use Rick Case for my future auto service as well as future purchases. If you are like me and find the whole auto-buying experience to be frustrating and daunting, Go to Rick Case Kia because they will treat you the way you should be treated. More

Had an excellent experience from start to finish. Buying a car has always been something I never looked forward to. But the folks at Rick case Kia made it a simple and fast process from start to fini Buying a car has always been something I never looked forward to. But the folks at Rick case Kia made it a simple and fast process from start to finish. The sales rep Daniel was very informative and helped me make the right choice. Fiancé was quick and easy. By far the best dealer experience I have had. More

It was great working with Jamal Sheikha, went to Rick Case Kia with my husband for a Kia Carnival last week- he gave us some tips and made the purchase process smooth, Thanks Jamal! Case Kia with my husband for a Kia Carnival last week- he gave us some tips and made the purchase process smooth, Thanks Jamal! More

I drove 100 miles to get the car to get the car I wanted and they had it all ready to go. A 2024 Kia Forte GT in black pearl. The car is beautiful and fast. Thanks to Valentina in sales, Stacy in the int and they had it all ready to go. A 2024 Kia Forte GT in black pearl. The car is beautiful and fast. Thanks to Valentina in sales, Stacy in the internet dept and Jamal in finance. It was a great ride home to Naples! I recommend highly. More