Rick Case Hyundai Duluth

I would like to praise Curtis Wilson for the execellent experience we had while purchasing our Santa fe. When we visited the dealership we were just shopping around to see what we liked, and had no intenti experience we had while purchasing our Santa fe. When we visited the dealership we were just shopping around to see what we liked, and had no intention of purchasing a car that day, it was, after all the first dealership that we had visited! Curtis was friendly and curtious while helping us make the important decisions as to what we were looking for in our new auto purchase, and he made us feel at ease about spending our money with him. Curtis was very patient with us finding a car that my father in law could easily get in and out of and had all of the bells and whistles important to each of us, he was even able to help us get new matching floor mats! We will absolutely be returning for our next auto purchase! More

Cutris was very friendly, and patient. He spent hours with me, test driving various cars all around town. Not only did he make the trip amusing, but also relayed his own experience with the cars. His onl with me, test driving various cars all around town. Not only did he make the trip amusing, but also relayed his own experience with the cars. His only shortcoming was his knowledge about the purchasing process. I was paying with cash, which seemed to throw him. But in the end, everything was resolved and with little to no headache. More

I came to the lot with a purpose, buy a certified use car, get a good deal, get an excellent rate. Curtis helped me to do just that. He made me feel comfortable from the beginning to the end. He made al car, get a good deal, get an excellent rate. Curtis helped me to do just that. He made me feel comfortable from the beginning to the end. He made all the right moves and I left feeling valuable in my new car. Curtis was awesome, this dealership is awesome, an so is my Sonata. More

Great customer service! Very easy and pleasant car buying experience. Will return for future puchases. The warranty offered by the dealership is very reassuring and there was very little pressure to buy. experience. Will return for future puchases. The warranty offered by the dealership is very reassuring and there was very little pressure to buy. More

I am not a car person, so buying a car to me is a daunting task. I also hold onto my cars for at least 10+ years, so making a decision like this requires a lot of research and the need for an honest daunting task. I also hold onto my cars for at least 10+ years, so making a decision like this requires a lot of research and the need for an honest sale. I chose Rick Case Hyundai in Duluth, GA because of their large selection of "New Used" choices compared to other dealerships. Curtis Wilson was wonderful and he really helped me to make a careful and informed decision on my "New-Used" Hyundai Sonata. He was very knowledgable and took his time in answering all of my questions. He also insisted that I test drive several models for comparison purposes, which was very helpful. I highly recommend Curtis. I feel that my choice and my purchase was positive and honest. Curtis spent his entire day on me to ensure that I felt comfortable with the car I selected and with the financial terms that we agreed upon for the car. More

Curtis Wilson, our salesman, was very friendly, helpful and effective. He took care of us and all the paperwork and handled the sale very professionally. He was truthful and faithful to the promises he mad and effective. He took care of us and all the paperwork and handled the sale very professionally. He was truthful and faithful to the promises he made. He honored our request even after the sale was consummated. As one of the guide books was missing from the car, he promised to procure one from the company and actually put it in the mail for us. He fully delivered and kept his promise. And we are now in possession of the guide book. He was knowledgeable and as needed did research to find answers to our questions. He asked that we stay in touch with him about any need we might have in the future regarding our car. Based on my excellent experience, I highly recommend using Curtis's services. I'm thankful for his excellent services. More

Rick Case Hyundai is Awesome! I bought 2 new Hyundais between October 2011 and January 2012 and the second purchase was largely due to the experience of the first purchase. I have worked with 3 employee between October 2011 and January 2012 and the second purchase was largely due to the experience of the first purchase. I have worked with 3 employees during the two purchases and all 3 of them were phenominal: Curtis Wilson, Ronald Adamson, and Alex Dos Santos. They were all attentive, courteous, helpful and knowledgeable. Curtis in particular went far beyond the call of duty by spending over an hour with my son, helping him learn to drive a manual which he never drove before. Curtis was patient and spent a lot of time just making sure that my son was putting himself in the right car for him. Once the decision was made and the terms were all agreed upon, Curtis even drove all the way to Augusta on New Years Eve in order to get the car my son wanted in time for him to take it back to his military base in North Carolina. I have called each of the employees to ask questions and my questions were always responded to promptly. They followed up repeatedly after each purchase to ensure our satisfaction and I always felt welcome to call any of them with additional questions if they should arise. I can't imagine a car dealership exceeding the service and attention I received during my visits. More

Curtis was well knowledgable and very pleasant to deal with. Answered all of our questions accurately. Promised to call frequently to follow up with the performance of the car. Recommend him highly. Laur with. Answered all of our questions accurately. Promised to call frequently to follow up with the performance of the car. Recommend him highly. Lauren Garcia More

I went into Rick Case Hyundai in late August and was looking to trade my 2011 BMW in for a new Genesis. In all honesty, I had some credit issues that I was very upfront and honest about and was assured looking to trade my 2011 BMW in for a new Genesis. In all honesty, I had some credit issues that I was very upfront and honest about and was assured by both my sales person and the finance manager that they could get me approved with no problem. Let me start by saying that I was extremely specific in saying that I did not want my credit run more than 1 time and only through Hyundai. I have a credit alert through Equifax that alerts me every time there is an inquiry on my credit report. Not only did they "shotgun" my credit through about 20 finance companies and still could not get me approved, I was stupid enough to go back a second time about 3 weeks later after I cleared up some things that were incorrect on my credit and they re-ran it again 7 more times!!!!! I am not a deadbeat that doesn't pay their bills, I am a very stable individual that has 17 years of solid job history and a rock solid history of car credit. Without delving to much into my personal life, lets just say that like so many other people, I tried to help my family and it cost me my credit in doing so. I have such a bad taste in my mouth for any Rick Case Dealership that I will tell anyone and everyone not to buy from them. They were dishonest and did exactly what I very clearly told them NOT to do. I have since purchased a 2012 Audi Q5 with 2.9% interest and just traded it for a 2012 Audi S4 on a fantastic lease deal. I am generally not one to give negative reviews, but my experience was so terrible that I feel I need to share this with you. I absolutely will never recommend anyone I know to Rick Case Anything. More

My experience with Rick Case Hyundai in Duluth, Ga was extremely horrible. I went in on Wednesday to trade in my very good condition 2007 Lexus GS 350 for a 2012 black on black Veloster. At first Mr. Rost extremely horrible. I went in on Wednesday to trade in my very good condition 2007 Lexus GS 350 for a 2012 black on black Veloster. At first Mr. Rostentein wanted me to pay $1500 out of pocket for the car which was a no deal. So after hours of negotiating we finally agreed on a title for a title. Then he tells me the car will be here on Friday. Friday came and went and still no car. After waiting around all weekend the car finally comes on Monday. But unfortunately the car interior was red! I was then talked into keeping the car to see if the red interior would "grow on me". Two days later I brought the car back because it did not grow on me. I asked Mr. Ronstentein if they could changed the interior color to black and he said they could for $1500. I politely told him no because it was not my fault the wrong color car was ordered. Two hours later I asked for my Lexus and the title back and he said ok but I would have to pay a restocking and reconditioning fee of $599. I called my lawyer immediately and was informed that was BS and the dealership was only trying to make money off of me. After being constantly lied to and haggled I told him no and patiently waited another hour for the keys to my Lexus. As a military Veteran I was hurt, disappointed and highly pissed off that the Rick Case Hyundai of Duluth, Ga would give me such a hard time of simply changing the interior of a car that THEY wrongly ordered. Buying a car is supposed to be a great experience but it was a nightmare. I hope Steven Rostenstein does not continue to take advantage of people and especially Veterans. More