Rick Case Hyundai Duluth

I came in and bought a 2013 veloster two weeks ago. The process was a breeze. Curtis knows his product very well. Stephan was so nice and easy to work with. I will be going back for a long time buying my c process was a breeze. Curtis knows his product very well. Stephan was so nice and easy to work with. I will be going back for a long time buying my cars from Rick Case More

WOW! I have dealt with Stephan and Mike at Rick Case WOW! I have dealt with Stephan and Mike at Rick Case Hyundai on multiple occasions and it just gets better every time! These guys are incredible! G WOW! I have dealt with Stephan and Mike at Rick Case Hyundai on multiple occasions and it just gets better every time! These guys are incredible! Great price for my Trade-In and Awesome price on my purchase. Stephan and Mike have once again exceeded my expectations! More

Purchasing my car at Rick Case Hyundai in Duluth has been one of my greatest mistakes in life so far. In attempts to make this review as simple, and straightforward as possible in hopes to help future buyers one of my greatest mistakes in life so far. In attempts to make this review as simple, and straightforward as possible in hopes to help future buyers, I will list the details below, and then follow up with my comments and purchasing story. Car: Genesis Coupe 2.0T Year: 2010 (Used) Purchase Date: October 18th, 2013 Salesmen: Anothony Finance Manager: Zak Warner & Dale Allen To start, I went into the dealership knowing that I wanted a Genesis Coupe, and I wanted it used, preferably with performance modifications already done on it, and I found exactly what I wanted... a Red 2010 Gen Coupe, fully loaded with aftermarket parts from previous owners. Being a car guru, I could tell the prior owners were serious about the vehicle and had taken excellent care of it, and had the parts professionally installed. The car itself isn't exactly the issue at hand, its the dealer experience that is the issue. My salesmen was new, untrained, however very nice and personable. He got my paperwork done, and I headed over to Zak Warner (finance manager) to complete my contacting, and talk about my car loan. He offered me the additional 36 month, 30,000 mile warranty as the car already had 50K miles on it, now this being my first car purchase from a dealer, I took the offer (it seemed worth it). I was not presented with any information about the Cost Guard Warranty, which really isn't a warranty, its a service insurance plan. I also was convinced into buying the EnviroGuard service plan, which was $1,440.00, and the Cost Guard plan was something like $3,450 (which you can cancel and get a refund). I finalize all my paperwork, including the tag and registration paperwork which allowed me to not have to worry about dealing with registering my car and tag paperwork through the state. Well, it is January 19th, and I STILL have NO TAG. I have gone through 4 temp tag extensions since purchasing, and still no tag. Reaching someone at the dealership is impossible in regards to the matter. The manager has not returned any phone calls, nor have any emails been returned. The second issue is that, the 3K+ I dropped on the Cost Guard insurance was a complete waste, as they specifically WILL NOT cover vehicles that have aftermarket modifications on them. So... the dealership willingly sold me a $3,450.00 insurance plan, that they knew (or should have known) would be completely useless to me. I am sure they collect some kind of commission / profits on it. So it is January 19th 2014, I still have no tag, no registration, cannot reach anyone about the issue, have traveled to the dealership 4 times now to get extensions, and in this time period I have already paid off my car loan. Which means I am entitled to the car title, I legally own the vehicle now. But guess what? Dealership will not hand over the title, in fact they never even sent it to Associated Credit Union. The credit union should have received the title since they were the lender, but they never received it... interesting eh? I am currently in the process of trying to cancel the CostGuard so I can get that money back which was a complete waste, and I now have an attorney advising me as to where to go next, since I dropped $23K on a car, and have no title, tag, or registration. The situation is beyond infuriating... I have since taken my business to Jim Ellis Hyundai off 141, and let me tell you, the service is no comparison. Take your business elsewhere, Jim Ellis has treated me exceptionally, with no B.S. More

Over the past 2 years, we have worked with all of the employees checked, as well as a couple who are not longer with Rick Case. Every dealing, with the exception of one minor problem with our first car employees checked, as well as a couple who are not longer with Rick Case. Every dealing, with the exception of one minor problem with our first car we purchased (exhaust problems with our 2012 Azera), has been EXCELLENT! All of the people we have dealt with have been positive, upbeat, friendly, and professional. We did experience a minor inconvenience of having to return to the dealership a couple of days after purchasing our second car (a 2013 Genesis R-spec) from them, but it was for good cause. Jose ran the numbers again, and managed to reduce our payments over 100.00 a month, saving us over 10,000 dollars! Stephan and Larry weren't directly involved in our purchase, but the two of them spent a lot of time talking cars with my husband and making the wait for delivery bearable. I have already plastered a recommendation for this dealership all over facebook, exposing their virtues to over 800 friends. Hopefully, that will lead others to Duluth to deal with these people and walk away satisfied customers, determined to purchase all future vehicles there. More

Steven is absolutely fantastic to work with. I really appreciated how helpful he was throughout the process. I'm so happy with my new Hyundai Sonata! appreciated how helpful he was throughout the process. I'm so happy with my new Hyundai Sonata! More

We went in without the intention of buying a car, but after test driving the elantra, we got it. Steven was really informative when we discussed the elantra, pulling information about all the other car after test driving the elantra, we got it. Steven was really informative when we discussed the elantra, pulling information about all the other cars on the lot as well as the competition. He was very helpful throughout the whole process. He also checks up on our ride and makes sure to help out if we ever need it. More

The best sales guy I've ever dealt with. Has a very high sense of courtesy. His very explicit explanations made me purchase the car. high sense of courtesy. His very explicit explanations made me purchase the car. More

I came in to help my daughter find a car that was right for her and her needs and we came across the santa fe and it fit her prrsonality and style it was classy and elegant. for her and her needs and we came across the santa fe and it fit her prrsonality and style it was classy and elegant. More

I bought my hyundai santa fe from rick case Hyundai in Duluth from Brandon Calvin . I had been shopping around from dealership to dealership but there was just something about the customer service I recei Duluth from Brandon Calvin . I had been shopping around from dealership to dealership but there was just something about the customer service I received from Mr. Calvin that made me want to come back and finish the deal . he was very informative about the vehicle and didn't rush me like most sales men do . I will defiantly buy my next vehicle from him and refer my family and friends to him as well so they can have a great car buying experience like I did . More