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Rick Case Hyundai Duluth
Duluth, GA
1,122 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
Additionally, Rick Case Dealerships offer an exclusive Rick Case Rewards Program. All customers receive a Rewards Card, which earns Rewards Points with every purchase in sales, service and parts that can be used to save on future purchases. Rick Case also offers an unheard of 20 year / 200,000 miles nationwide warranty on all new cars, trucks, vans, and SUVs as well as a 30 day / 1,000 mile comprehensive warranty on all Rick Case Certified Pre-Owned vehicles and a 3 day money back guarantee. If you are not completely satisfied with your purchase, simply return the vehicle within 3 days or 300 miles and we will give you a complete refund.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 1,122 reviews
April 07, 2014
It was a pleasure I had a great experience working with Hamilton, he answered all the questions that I had and was very knowledgeable about the car that I was looking a I had a great experience working with Hamilton, he answered all the questions that I had and was very knowledgeable about the car that I was looking at. My overall experience was great, if I was to purchase again from Rick case I would ask for Hamilton when I approached the dealership. This was a hassle free experience and I was very comfortable with no pressure on the purchase of my new vehicle. I must say Hamilton did a great job along with two trainees. Keep up the good work. More
by nnickelberry
Employees Worked With
Hamilton Dueberry
March 30, 2014
Larry was amazing from start to finish, he took a vested interest in me from the very beginning and was just a pleasure to work with. His knowledge and attention to detail was instrumental in helping find t interest in me from the very beginning and was just a pleasure to work with. His knowledge and attention to detail was instrumental in helping find the right vehicle that suited me and my budget perfectly. Always went above and beyond to ensure I was accommodated, my questions were thoroughly answered and that I remained completely comfortable and satisfied with every aspect of the experience. I have already referred several friends to Larry and will continue to do so knowing they will be totally taken care of and in very capable hands. Just wanted to say thank you again, I LOVE my new car and could not be happier. More
by hothairdesign
March 28, 2014
Always fast and great Its nice to go to a place where you can trust the people you deal with. Nicole always answers any question I have and is great to work with. You can Its nice to go to a place where you can trust the people you deal with. Nicole always answers any question I have and is great to work with. You can tell the whole team knows their stuff and is not out to trick you. It's fast and convenient so I will continue to bring my Santa Fe in. More
by dayton3santafe
March 20, 2014
We asked them to give us their best price on a 2014 Santa Fe. We told them if they could beat the price we were given for a Honda Pilot that we would buy the Santa Fe. Easy, right? Nope. We were there for 2 Fe. We told them if they could beat the price we were given for a Honda Pilot that we would buy the Santa Fe. Easy, right? Nope. We were there for 2 hours while Curtis kept going back and forth between us and the finance guys. He kept shaking our hands and saying congrats. Yeah, well, you haven't beat or even matched the price of the Pilot yet. We also told them that we don't care about APR or monthly payments. We know we can afford that. We kept stressing to them that all we wanted them to do was tell us what their best price was. So what do they do (after 90 minutes)? They tell us they can get us monthly payments of $xxx. Stop. Just stop. Just tell us your price. At the beginning of the 2 hour session Curtis told us he guaranteed he could beat Honda's price. Finally a manager comes over and says, "We can't beat that price." There were so many times during those 2 hours that I just wanted to get up and walk away but my husband has less of a temper than I do and he wanted to see what their best price really was. Well, that's 2 hours of my life I'll never get back. But I now have a beautiful Honda Pilot. More
by LisaAnn79
March 16, 2014
I would like to say my experience of Rick Case in Gwinnett was far from desirable. The salesman was extremely unkempt, wouldn't listen to us when we told him what we were looking for and kept showin Gwinnett was far from desirable. The salesman was extremely unkempt, wouldn't listen to us when we told him what we were looking for and kept showing the opposite of what we wanted. I'm sorry, but my experience of your employee has definitely made me NOT want to buy anything from you. I'll definitely will be passing on my experience to my friends and co-workers. More
by janesmith11_2008
Employees Worked With
I can't remember his name, but due to his lack of help, I'm not suprised
March 04, 2014
We purchased a new Hyundai Sonata in 2012 at this Rick Case. This year (2014) we reurned for some work on our car, and drove out in a Hyundai Tucson suv 2013, perfect since we took up kayaking. The overa Case. This year (2014) we reurned for some work on our car, and drove out in a Hyundai Tucson suv 2013, perfect since we took up kayaking. The overall process was quick, painless, and pleasant. Go to Larry he's the man, yo! More
by valejbean
Employees Worked With
larry
February 24, 2014
For the record, I rate Rick Case Hyundai a level 5, which is "GREAT." From the time, my wife and I set foot on the sales lot, we had a commitment from our Sales Associate - Curtis Wilson that we could get a is "GREAT." From the time, my wife and I set foot on the sales lot, we had a commitment from our Sales Associate - Curtis Wilson that we could get a quality deal even though we were trading a vehicle that would result in negative equity. Curtis showed vehicle knowledge, and patience as he show cased several vehicles equipped and painted differently. We eventually found a wonderful "cross over" in the Hyundai Tucson that worked perfectly. I would recommend Rick Case Hyundai for sales, and service to any of my relatives, friends, and neighbors. To each of them I would "demand" that they ask for Curtis Wilson, to be their Sales Consultant. On a scale of 1 to 10, Curtis is a ten (10) !!! More
by DonKnottsYes
February 20, 2014
They provided genuine good service. They answered all my questions about the car and walked me through the buying process. They seem to really care about customer service, and I love that! questions about the car and walked me through the buying process. They seem to really care about customer service, and I love that! More
by hkang3091
Employees Worked With
Hamilton Dueberry
February 20, 2014
This was by far the worst car buying experience that I've ever had. I absolutely and truly wish I could just give the car back and walk away. I hope I never have to deal with these people again. First o I've ever had. I absolutely and truly wish I could just give the car back and walk away. I hope I never have to deal with these people again. First of all, the finance guy screwed up the paperwork. They asked me to come back in and sign new paperwork, and I wouldn't have to pay the difference. WRONG! I did have to. Secondly, I didn't want to trade my car to start with, but needed to save some money. Coming back in to hear all about who they sold it to and the modifications he was making just broke my heart. The salesman was great, but that's kinda where I think it ends. So sorry to have done any business here. More
by katiehunt
Employees Worked With
Rick Case Hyundai
