Rick Case Hyundai Davie - Service Center

The dealership staff did not practice mask wearing at all times. Some in the group that tries to have those having their cars serviced purchase another car took off their masks to engage in conversations wit times. Some in the group that tries to have those having their cars serviced purchase another car took off their masks to engage in conversations with each other and when questioned about it said they were taking a break. Others did not wear the proper mask (wore bandana type masks) that provide the requisite protection. I would think Rick Case Hyundai could afford standardized and appropriate masks to distribute to its service staff. Also, what happened to all of the female service representatives.. No women employees were present except the one that works in the food concession area and those at the cashier desk. . Rick Case dies and it seems as if everything falls apart at the dealership in terms of gender diversity and COVID-19 protocols. More

The service was good. I was treated with showing me that I was a value customer. Everything went well with me bringing my vehicle in g ft or service. I was a value customer. Everything went well with me bringing my vehicle in g ft or service. More

I am very disappointed with the length of time it took me, with an appointment, to drive up to the front of the line to drop off my vehicle. 1 hour on line, then another 30 minutes inside for a person to me, with an appointment, to drive up to the front of the line to drop off my vehicle. 1 hour on line, then another 30 minutes inside for a person to do the paperwork for my car to be dealt with. 9 desks there and only 2 people working. Thought I was in walmart😡 More

It’s always a pleasure to bring my car in to Rick Case It’s always a pleasure to bring my car in to Rick Case service. Freddie is always friendly helpful and professional. He gets the car back to me prom It’s always a pleasure to bring my car in to Rick Case service. Freddie is always friendly helpful and professional. He gets the car back to me promptly and on time. More

Great service! I was very appreciative that my vehicle under warranty was towed to them and When vehicle was ready their shuttle service picked me up as well at no extra charge. 🙂 under warranty was towed to them and When vehicle was ready their shuttle service picked me up as well at no extra charge. 🙂 More

Always provides excellent customer service and repairs done right the first time. Corey was our service provider and he kept me updated on progress. Excellent. done right the first time. Corey was our service provider and he kept me updated on progress. Excellent. More

Daniel in customer service is the best and checked us in a timely manner. Some of the others did not look up except Daniel. Good job a timely manner. Some of the others did not look up except Daniel. Good job More

The service advisor Daniel was very courteous and kept us up to date as to the progress of the work. He explained clearly what was being done up to date as to the progress of the work. He explained clearly what was being done More

My service coordinator Mr. Robert Tapas is the reason I am a loyal customer to Rick Case Auto. He was aware of the problem from 1 year ago and directed the service department to look for the malfunction. A am a loyal customer to Rick Case Auto. He was aware of the problem from 1 year ago and directed the service department to look for the malfunction. Again my thanks to Robert. More