Richmond BMW Midlothian

Great Customer Service I came here with no clue of what I liked or wanted. Originally I wanted a Lexus but came here to explore my options. Balaji Rajamohan was very friendl I came here with no clue of what I liked or wanted. Originally I wanted a Lexus but came here to explore my options. Balaji Rajamohan was very friendly and patient with me to find the perfect car, and he found a car that I love. I had no intentions of buying a BMW as I stated before I was interested in a Lexus. Instead I bought a CPO 2015 5 series for a great deal. The staff worked with me in a very respectful manner and the service was outstanding. Kenny helped me understand a lot of the car features that I was unaware existed, only to love this car even more. Lastly, the free coffee in here is delicious. I will recommend this dealer to anyone who wishes to buy a Luxury car. More

Returning Customer I've have purchased/leased 5 BMWs over 10 years at this dealership. Sales & Customer Service remain top drawer. My recent experience w/ a salesman nam I've have purchased/leased 5 BMWs over 10 years at this dealership. Sales & Customer Service remain top drawer. My recent experience w/ a salesman named Alphie was superior; his assistance and no-pressure tactics made for an enjoyable purchasing experience w/ my new X3. I also had my seven-year-old Z4 serviced as well. The car service is what brings you back. Great Kudos to the R-BMW-M team! More

We were treated so well by very friendly and helpful people We walked in one day just to look at the BMWX5 suv and we were greeted by Kimberly who was a a brand new employee. She was very eager and helpful and We walked in one day just to look at the BMWX5 suv and we were greeted by Kimberly who was a a brand new employee. She was very eager and helpful and if she didn't know the answer to a question she asked her managers. She was so enthusiastic about BMW and about the X5. We noticed that the employees at this dealership work really well together as a team. Everyone was very friendly and helpful and willing to answer all of our questions. Alphie and Kimberly kept in touch with us through calls and emails. Roshan encouraged us to customize our car because we couldn't find what we wanted and to do the Performance Delivery if possible. Aaron also encouraged us to do the SC delivery. We LOVED the BMW Performance Delivery!!!! Shane was very personable, helpful and efficient in setting up our loan. When we brought the car in this morning to be inspected we were greeted by Kenny Tilghman, the genius. He is such a nice guy...super friendly and super knowledgeable. He and Alphie greeted me and helped answer some questions that I had. Alphie is also very nice and very helpful. Kimberly came and happily greeted us and took our picture with the new car. Kenny made sure that the car was inspected and that the coating was put on the seats and the exterior and that the car was washed and detailed. Then he put in my floor mats. My car is stunning!!! What a very pleasant experience we had with these fine people. They treated us according to the Golden rule. They all seem to genuinely like their jobs and they all exhibited excellent team work. More

Excellent Service Balaji Rejamohan was my client advisor and he providing all the information needed to complete my purchase. I went to the dealership just to test dri Balaji Rejamohan was my client advisor and he providing all the information needed to complete my purchase. I went to the dealership just to test drive the X1 and because of the service I received, I purchased it. I also have to mention Kenneth Tilghaman, the genius. Kenneth went over the computer system and I was thoroughly satisfied. These two are an awesome team. I would recommend this dealership and the two people mentioned above. More

Great customer engagement from start to finish From the moment they engaged me online to the first time I met with my sales rep Balaji I had the right amount of support all the way through the purc From the moment they engaged me online to the first time I met with my sales rep Balaji I had the right amount of support all the way through the purchase. More

Got a used BMW 328 we have been looking for bimmer for a few weeks and were visiting Richmond BMW every other day. finally we got a deal yesterday evening. At last, we w we have been looking for bimmer for a few weeks and were visiting Richmond BMW every other day. finally we got a deal yesterday evening. At last, we worked with Roshan,Alfie and Balaji who are great people work with. they are all very polite, helpful and knowledge people. More