Richmond BMW Midlothian

Traded an M4 for a new M3 Great Experience Their whole team was fantastic to work with especially Roshan he is a true professional. Anthony in Sales and Arron in Finance were also great to wor Their whole team was fantastic to work with especially Roshan he is a true professional. Anthony in Sales and Arron in Finance were also great to work with. I traveled from NC to purchase a new 2017 M3 and traded a vehicle. All aspects of the deal were handled very well, This review is coming form a guy who knows the car business inside & out and has purchased at least a dozen vehicles in the last 10 years and has had some poor experiences. I would highly reccomend ! More

Quick and easy Anthony McRuffin is one of the best car salesman I have ever dealt with. Easy going, straight to the point and knows and shows you what you're purchas Anthony McRuffin is one of the best car salesman I have ever dealt with. Easy going, straight to the point and knows and shows you what you're purchasing. More

A fast and fun experience! I came into the dealership at 8pm on a Friday night. i absolutely despise when buying a car takes more then an hour or two. I said that to them and he I came into the dealership at 8pm on a Friday night. i absolutely despise when buying a car takes more then an hour or two. I said that to them and hey promised to keep it as short as possible. Kimberly and Marwan had me out in 1 hour after settling on a final price. They were great through negotiations and made the process fun. Lots of laughs! The customer service with them was outstanding. I felt like their only customer- even when I came back to get my car detailed on a busy day. I've used BMW for years but Midlothian topped every other dealership I have gone through! I highly recommend them. More

First class through-and-through I quickly needed to find and purchase a car - one half day or less. Thank goodness for Kimberley and the professional team at BMW of Midlothian. Gone I quickly needed to find and purchase a car - one half day or less. Thank goodness for Kimberley and the professional team at BMW of Midlothian. Gone was the sleeze of pushing extras I didn't need or want, replaced by a peer-to-peer vibe. Maybe my best car buying experience ever... More

The Absolute Ultimate BMW Buying Experience ! Richmond BMW Midlothian is the most customer-focused dealership I've ever dealt with. The Sales Team was incredible and handled every detail like I w Richmond BMW Midlothian is the most customer-focused dealership I've ever dealt with. The Sales Team was incredible and handled every detail like I was the most important customer they had. The Sales Team made sure they understood exactly what I wanted, and exactly how much I could spend, and they worked tirelessly until they found exactly the vehicle I was looking for! Even though I live 125 miles from the dealership, and am typically very tied up at work during the workday, they made the whole buying experience easy. They left me phone messages, text messages, emailed me pictures of cars, allowed me to complete and fax documents to the dealership, and even drove the car 125 miles to personally deliver it to me when I couldn't get to Richmond. Travis Woods is hands-down the best BMW sales person I've ever dealt with in my 20+ years of buying BMW's. He was attentive to my every request. Most importantly to me, he delivered on every commitment he made to me. In addition, Roshan Patel did an awesome job and was a pleasure to work with. Lastly, Kenny Tilghman did a wonderful job of delivering the car to me and working with me to complete the paperwork and make sure I was completely satisfied with my new X1 ! I cannot say enough good things about Travis, Roshan and Kenny. They made my BMW buying experience the best one I've ever had! Love Richmond BMW Midlothian ! More

Like family I lost my vehicle in an accident. The word got around the dealership very fast.. Staff I didn't know came by while at the facility to ask if I were ok I lost my vehicle in an accident. The word got around the dealership very fast.. Staff I didn't know came by while at the facility to ask if I were ok, and if I needed anything. I was very worried about acquiring another vehicle. I knew I was upside down in my totaled 740. I was told don't worry, we will take care of you. The initial conversation of what I wanted, how much could I spend and other financial concerns of a car purchase. At this time I was told, "you have nothing to worry about". We got this, you will be riding soon. The staff went on line and about an hour later they found the perfect car. It was in another state. When my rental had to be turned in, I was given a loaner until my car arrived. They took a few days to certify it, and not only was I in another car. But, a better car. They were all very attentive. I felt like they were my family. I really felt the entire staff cared for me and not just the sale. I know I'm not alone with the purchase of my 2013 740li. I know I will never drive the brand I left behind again. Thank you to my family at Richmond BMW midlothian. More

Best Car Buying Experience Ever Over 25 years I have bought over 18 vehicles, of all makes, at multiple dealerships, both new and used. This being said, I have NEVER had such servic Over 25 years I have bought over 18 vehicles, of all makes, at multiple dealerships, both new and used. This being said, I have NEVER had such service as I experienced at Richmond BMW on Midlothian Turnpike. From James, the General Manager, to the Aaron's, Sales Managers, to Anthony, the best Sales Representative ever. Even Mo, in finance was a pleasure to deal with. I was purchasing a used 2002 X5 which was in impeccable condition but had a few issues, to be expected with a vehicle of 14 years and 150,000 miles. Despite the purchase being an "As Is" purchase the team at Richmond BMW fixed two sensors totaling over $1,100, replaced a slow door lock actuator at $600, replaced loose weather stripping, and also went to the trouble of finding a replacement cargo cover. All of this was done after I had accepted delivery and could easily have been charged to me. However, they charged me absolutely nothing, zero, zip, nada. In fact when I tried to pay for some touch up painting they did on the hood, for rock chips, I was told they would not accept my money. Before you think I may have over paid for the car and that's why they did this for free, I can assure you they were willing to negotiate and I feel I received a more than fair price for the X5. I cannot say enough about the honesty, integrity, and professionalism shown by everyone I dealt with. In fact I have been so impressed, we are now seriously considering buying a new X5 for my wife. More

Best BMW Dealer Experience If you are shopping for a premium vehicle, you should be expecting courteous service, respectful and friendly interactions. This dealership is exactly If you are shopping for a premium vehicle, you should be expecting courteous service, respectful and friendly interactions. This dealership is exactly that. I had great experience working with Roshan and Balaji, and they really worked hard in satisfying my need. They have extensive knowledge of the product they are selling, BMW i series in my case. Really a professional team they've got. I highly recommend this dealer as the dealer of your choice if you are in RVA area. More

"Repeat Customer" I purchased 1 BMW and a SUV from this dealership and the customer service is OUTSTANDING. From sales, service to finance they are top-notch. Keep up t I purchased 1 BMW and a SUV from this dealership and the customer service is OUTSTANDING. From sales, service to finance they are top-notch. Keep up the GREAT WORK!!! Thanks again Travis Woods for my SUV. More