Richmond BMW Midlothian

Friendly and personal service Kirk, Ricardo, and Rebecca were all great - very personable, knowledge, and willing to work with us so we could leave with the car we wanted. Kirk, Ricardo, and Rebecca were all great - very personable, knowledge, and willing to work with us so we could leave with the car we wanted. More

I love my X4 !! Charles was so resourceful and helpful to me when searching for my car! I was having a hard time deciding on what was best for me and he was so patien Charles was so resourceful and helpful to me when searching for my car! I was having a hard time deciding on what was best for me and he was so patient and made my experience easy. This dealership from my sales man to the manager to the financial department catered to all my needs, and I’ll definitely be doing business with them in the future. More

Awesome dealer and staff I shopped around for a while and was so glad to finally settle down a factory order with them in late August. Final purchase was made late September. I shopped around for a while and was so glad to finally settle down a factory order with them in late August. Final purchase was made late September. Their being knowledgeable and professional in the entire process may be found in other dealerships, but their honesty, sincerity, understanding and generous support in my situation are beyond other dealers I contacted ( such as those in the greater DC area). You won't want to miss this dealer if you are serious about getting a BMW. It will be my recommendation to anyone around me!! More

Great Customer Service James Williams runs a great dealership,he was willing to go above and beyond to resolve my service issue where most dealerships would not have taken t James Williams runs a great dealership,he was willing to go above and beyond to resolve my service issue where most dealerships would not have taken the time or effort to satisfy a customer.I would recommend Mr.Williams and his staff to family and friends. More

Happy! Happy! Happy! The staff at Midlothian BMW is very professional in helping us in the care buying process. We are very happy with the buying experience of our ne BMW. The staff at Midlothian BMW is very professional in helping us in the care buying process. We are very happy with the buying experience of our ne BMW. We have been dealing with them for 20 years and they treat us like family before, during and after the sale! More

Superb service! Balaji was very knowledgeable, very patient and did everything possible to make sure I found the perfect vehicle for me! I will be recommending Balaji Balaji was very knowledgeable, very patient and did everything possible to make sure I found the perfect vehicle for me! I will be recommending Balaji to everyone looking for a luxury vehicle. More

good experience My 2012 X5 35d hit 100,000 miles last week, and since it was built in September 2011, and is now all but 7 years old, and we are looking at taking it My 2012 X5 35d hit 100,000 miles last week, and since it was built in September 2011, and is now all but 7 years old, and we are looking at taking it on a 4,000 mile vacation out west soon, I decided to take it to a nearby BMW dealer to have belts and hoses and filters and such looked at to insure that we didn't wind up beside the roadway half-way up some mountain and 200 miles from any wrench who'd ever seen a BMW before. Now I'd had it to my local dealer for the transmission service about 3,000 miles ago, and they did an oil change on me by surprise. Not impressed with their work, I'd chosen another dealer for this trip. The dealer this morning got me in the day after I called, and back out 2 hours later, had the techs inspect things throughly under the instruction I was planning a trip, and the only thing they could find needing attention for which they could charge me was the flushing of the cooling system. Belts and hoses all looked pristine, filters happy, no codes or signs of distress anywhere. Unbidden and at no charge they topped off the DEF at no extra charge, and of course washed & vacuumed. No extra charge for the inspection, or so the invoice said. And while $300 to flush the cooling system is a bit steep, I guess the quick service at a BMW dealer (which we all know is expensive) was satisfactory. My having asked about belts and hoses in light of the car being 7 years old and having 100K on the ticker constituted a fine opportunity to screw me good, which they did not see fit to take. So, herewith a shout out to Richmond BMW at Midlothian, VA. Your honesty is much appreciated. More

M5 purchase Awesome customer service! Charles, Rebecca and Aaron were a fantastic sales team. They made our purchase smooth and pleasurable. We will definitely ha Awesome customer service! Charles, Rebecca and Aaron were a fantastic sales team. They made our purchase smooth and pleasurable. We will definitely have them assist us in our next purchase! 👍🏼👍🏼👍🏼 More

Drove Off The Lot With My Dream Car Driving this far for a great dealership experience was well worth it, especially when you have a staff member so committed to making your experience o Driving this far for a great dealership experience was well worth it, especially when you have a staff member so committed to making your experience one of the best they had to offer. Here they beat rates, offer kind hospitality, and told me all the ins and outs of my new vehicle. with such patience and professionalism I am glad I chose this dealership and the dealer that worked with me and words can not explain his honesty and care for his clients. Thank you BMW and thank you Kirk. More

All staff were very helpful Balaji was very helpful throughout the purchase process. He made sure I was happy with the purchase. He coached me through the various icons on the ca Balaji was very helpful throughout the purchase process. He made sure I was happy with the purchase. He coached me through the various icons on the car. I am very pleased with his awesome customer service. Everyone here makes you feel very welcomed! :) More