Reliable Toyota

New car Mike Casey made buying my new car very easy and stress free Thanks Mike they made sure and showed me all the features of the car before I drove it hom Mike Casey made buying my new car very easy and stress free Thanks Mike they made sure and showed me all the features of the car before I drove it home More

I’d rather pour hot sauce in my eyes I admit it. I was an idiot to give Reliable so many chances to please me before I gave up. In the end, I would not only beg my friends and family NOT I admit it. I was an idiot to give Reliable so many chances to please me before I gave up. In the end, I would not only beg my friends and family NOT to go to Reliable, but I would also beg my enemies not to go to Reliable. It all began when I decided to use their service center rather than the usual mechanic I went to. I had my car sent in because my alternator went out. No big deal. I pick my car up a few days later and get home to realize that my keyless entry doesn’t work. I took it back in, they fixed it. No big deal. The next day my car dies and seems to be having electrical issues. After almost two weeks of tearing my car apart, I found out the service tech had mismatch a couple of fuses and wires which caused the computer to fry. Their mistake, yet I get billed for it. To help soften the pain from the big one I just took on that deal, they gave me a free oil change. I guess that’s supposed to fix everything? On my way home from this oil change, I’m headed down the highway at about 65 miles per hour when I hear a weird noise coming from around my front right wheel. Suddenly, a I hear a loud pop and my car jerks onto the shoulder. I get out to see what just happened. The plastic undercarriage, which they had removed for my oil change, was not properly replaced and had become caught in my wheel. I kid you not. I spent 20 minutes on the side of the interstate trying to get it all out from under my wheel. I called them 7 times over a 3 day period leaving patient and detailed messages, kindly asking for a return phone call. Upon NEVER receiving one, I decided to just say screw it. I was done with them. A short bit later, I needed brakes. No, I wasn’t going to let them do that after what happened, but I did need the pads to do the job myself, and they happen to be dealer only. While in there, I mentioned what had happened and also that I had never received a call. The service tech literally said “You should have just kept calling. It’s too late to do anything about it now.” Then there’s the last straw... my supercharger died. Being a very hard-to-find part that’s no longer made, I naturally went to the dealership (also under the advice of my warranty company). I checked in with the dealership a couple to three days a week to check on the process. Every time I was told that they were still looking for the parts. After SIX MONTHS of this, I had enough. (Mind you, they still had my inoperable car this entire time!) I began to look around online, and I come across a dealership in California who has the part in stock. I call to verify that they had it, and they did. In fact, they had 22 of them. I call my service tech to let him know, and he was going to get the ball rolling. Nope. I was told when he called that there were no parts available. Frustrated, I ended up having my car towed to another dealership who managed to not only get the parts I needed, but also had my car returned to me within a week. (I left them a great review!) I’ve honestly never heard anyone say good things about Reliable, and I understand why. Oh, and do know that it’s not just Reliable Toyota, but all Reliable dealerships in Springfield. Just drive another 30 minutes to someone else. xxxx, buy a horse and buggy! I promise it’s better than Reliable. More

3rd Vehicle Purchase at Reliable This was our 3rd vehicle purchase with Reliable. We needed something bigger for our growing girls. Jason Moon is the reason we chose to come back to R This was our 3rd vehicle purchase with Reliable. We needed something bigger for our growing girls. Jason Moon is the reason we chose to come back to Reliable. He is the best sales guy. We have a Toyota dealer in our home town but perfer to dive 100miles to do business here. Thanks Jason Moon for everything you do for us. More

New SUV We bought our new 2017 Highlander at Reliable. Jason Moon is so nice. He is willing to do everything he can to make the buying process amazing. Tom G We bought our new 2017 Highlander at Reliable. Jason Moon is so nice. He is willing to do everything he can to make the buying process amazing. Tom Gray in finacing was very professional. He was able to get me a great APR rate. More

Bought a new car We went to Toyota yesterday and bought a new car and I thought it was awesome! Jason Moon got us a good deal. Thank you Jason! We went to Toyota yesterday and bought a new car and I thought it was awesome! Jason Moon got us a good deal. Thank you Jason! More

Very good! Mike was very informative. We were in a hurry and he did everything he could to move things along as quickly as possible. We got all our paper work Mike was very informative. We were in a hurry and he did everything he could to move things along as quickly as possible. We got all our paper work in the mail in a timely manner and were able to get our tags without any problems. Thanks Mike!!! More

Great experience! Stuart Moore made car buying easy. It wasn't high pressure. He was knowledgeable about the cars. Eveyone else was friendly. Love my new RAV4! Stuart Moore made car buying easy. It wasn't high pressure. He was knowledgeable about the cars. Eveyone else was friendly. Love my new RAV4! More

Great Place to Buy a Quality Vehicle!! Jason Moon was our sales rep and he did an awesome job finding us what we needed and there was absolutely no pressure or stress involved the entire pr Jason Moon was our sales rep and he did an awesome job finding us what we needed and there was absolutely no pressure or stress involved the entire process. When it came to financing Warren Sandwell took great care of us and got us where we wanted to be on payments and still have a great warrenty that fit our needs. All around great experience and friendly service. I would definitely recommend this be the next place you buy a vehicle. We are loving our Toyota Sienna! More

Satisfied My salesman Mike Casey was extremely pleasant. He took the time to get to know me and my needs. He really went above and beyond the call of duty. My salesman Mike Casey was extremely pleasant. He took the time to get to know me and my needs. He really went above and beyond the call of duty. More

Excellent experience We just purchase a new Toyota Corolla. Mike Casey was our salesman he did a great job working with us I would definitely recommend him to friends and We just purchase a new Toyota Corolla. Mike Casey was our salesman he did a great job working with us I would definitely recommend him to friends and family! More