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Regal Honda - Service Center

Lakeland, FL

4.4
2,346 Reviews

2,346 Reviews of Regal Honda - Service Center

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November 25, 2023

Parts are too high I don't have anything else to say, but they fix things right More

by JOHNSCASA7070
Recommend Dealer
Yes
Employees Worked With
Rob Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
Nov 25, 2023 -

JOHNSCASA7070 responded

I still think they're are good

Nov 28, 2023 -

Regal Honda responded

Thank you!

November 23, 2023

Alondra was very helpful with all aspects of my recent service visit. She kept me updated the entire time my car was at the dealership. The complimentary shuttle was very helpful to me being able to conti More

by ma2rit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Campisi Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alondra Sandoval
Nov 28, 2023 -

Regal Honda responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

November 23, 2023

Austin was very professional, knowledgeable and efficient. He resolved all our issues and got us on the road again very quickly. More

by stoutwalter
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Smith
Nov 28, 2023 -

Regal Honda responded

Thank you so much for taking the time to leave us a 5-star review.

November 23, 2023

Great courteous, advisor did an amazing job. Very helpful and so informative. He was so thankful More

by kareneta6
Recommend Dealer
Yes
Nov 28, 2023 -

Regal Honda responded

Just wanted to let you know how much your review means to us here at Regal. We do all we can to provide our customers with the best service.

November 22, 2023

My husband had to go up to counter twice to ask if car was done More

by Mory
Recommend Dealer
Yes
Employees Worked With
Just don't make clients wait unnecessarily
Nov 28, 2023 -

Regal Honda responded

Thank you for letting us know about this. We apologize that our service did not satisfy your expectations. We will use the feedback to make us better.

November 22, 2023

The work was performed OK, my issue is with communication, I texted numerous ti.es requesting a completion time fra.e after approval, and I never received a single response from anyone More

by k-odell
Recommend Dealer
No
Employees Worked With
Ray Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Taylor
Nov 28, 2023 -

Regal Honda responded

Thank you for your review. We’re sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

November 22, 2023

I had a good experience when I was there. He helped me right away asked me if I had any questions gave me all the information with all the paperwork that I needed for my next visit, and the t More

by janicehinton10
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Taylor
Nov 28, 2023 -

Regal Honda responded

It’s lovely to hear your kind words of appreciation for our hard-working staff at Regal. Thank you for choosing us.

November 22, 2023

Got oil change tire rotation and new wiper refills. As always Chrissy took great care to get me taken care of. I have been bringing my CRV to Chrissy for 2.5 years and she is always awesome!! She takes More

by MCMICKLEBOB
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrissy Hartman
Nov 22, 2023 -

MCMICKLEBOB responded

Chrissy always takes great care of me and my CRV. She is awesome and the very best at what she does!!

Nov 28, 2023 -

Regal Honda responded

Thanks for your kind words and for being a fantastic customer.

November 21, 2023

Installed my hatch hinge cover in less than 30 minutes without an appointment. Awesome Awesome More

by ilenew9fl
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrissy Hartman
Nov 28, 2023 -

Regal Honda responded

Thanks so much for sharing your experience with us.

November 18, 2023

Austin was great at getting my van repaired and done quickly. Really look forward to service with him around. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Regal Honda responded

We are incredibly grateful that you took the time out to leave us a 5-Star review.

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