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Regal Honda - Service Center

Lakeland, FL

4.4
2,346 Reviews

2,346 Reviews of Regal Honda - Service Center

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December 05, 2023

Chrissy was amazing and saved the majority of my opinion of the dealership. She is amazing and deserves much credit. Although I see some rough spots in the process, what she accomplished and her communicati More

by MOONRACER324
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashiers have always been very helpful.
Dec 08, 2023 -

Regal Honda responded

I’m happy to hear that our team provided you with excellent service.

December 04, 2023

Good product, held true to their prices and made the buying process a joy Thanks More

by thom.scanlon66
Recommend Dealer
Yes
Employees Worked With
Dave
Dec 08, 2023 -

Regal Honda responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

December 04, 2023

I have been a customer for 14 years and Ray Taylor is consistently excellent! All the other staff are great too. The visit was pleasant. When spending a lot of money receiving excellent customer service More

by CMKP521
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Taylor
Dec 08, 2023 -

Regal Honda responded

Thank you for your kind words and loyalty!

December 02, 2023

When you have a 7 am appointment have people there to check you in before 7. Put rhe driver seat back where it was. Changing filters every time is not needed. Before measurements plus after results wo More

by jrhfox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Regal Honda responded

Thank you for your review. We will share this with the store team to let them know how we are doing.

December 01, 2023

I had the eco block application and oil change and other services done along with recall issues. I was told the recall was completed but received a text a few days later stating the recall parts were in. Th More

by LINDA.MILLER2389
Recommend Dealer
No
Employees Worked With
Rob Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
Dec 08, 2023 -

Regal Honda responded

Thank you for your review. We’re sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention.

December 01, 2023

I feel comfortable going to Regal because it's almost like family when you go there. Very friendly staff but knowledgeable. And they know what they are doing when it comes to customers needs,and they kno More

by JOHNSCASA7070
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
Dec 08, 2023 -

Regal Honda responded

Thank you so much for taking the time to leave an excellent review. We really appreciate your business.

November 30, 2023

Austin was quick and helpful The service area was clean, the Around the World themed tree was interesting for a Christmas theme! More

by lisa.elisemcguire
Recommend Dealer
Yes
Employees Worked With
Austin
Dec 08, 2023 -

Regal Honda responded

Thank you!

November 30, 2023

I've always been pleased with the work done and integrity of the dealership. Both Chrissy who usually helps me and Meghan have been helpful and friendly. I trust my car to be done right the first time. More

by Deborah Sharpe
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Barnes
Dec 08, 2023 -

Regal Honda responded

It’s lovely to hear your kind words of appreciation for our hard-working staff at . Thank you for choosing Regal.

November 29, 2023

Great experience with Shalymov Shalymov took the time to make sure I was taken care of. He provided excellent service. More

by franklin5022
Recommend Dealer
Yes
Employees Worked With
Shalymov
Dec 08, 2023 -

Regal Honda responded

Shalymov is great! So happy to hear you had a great experience.

November 29, 2023

When I arrived I was greeted. Wilson came right out and talked to me about the service of my car and what they would be doing. Called me once it was completed. I arrived to pick u More

by STEPHANIE_MOHLER
Recommend Dealer
Yes
Employees Worked With
Wilson He was amazing!
Dec 08, 2023 -

Regal Honda responded

Thank you for this review. It has been our absolute pleasure to serve you.

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