Regal Honda - Service Center

Have been with Regal Honda for a few years now. Went in to have my new Honda Ridgeline serviced and was so disappointed. Found grease down the side of the vehicle and all over the chrome the valve Went in to have my new Honda Ridgeline serviced and was so disappointed. Found grease down the side of the vehicle and all over the chrome the valve stem caps were not replaced. I`m now very nervous about going back. If those very simple items were overlooked, I would hate to think about was overlooked under the hood. The best thing about Regal Honda is Austin Hernandez. He is the only reason I will go back to Regal if and when I need a new Honda. Service will be completed at another dealership. More

Good I think even with appointment the waiting is too long Improve your appointment process long Improve your appointment process More

Not very great came in for a recall and ended up having to pay for a new battery and was told if I did not get the new battery I had to pay $160 even though I came for a RECALL to pay for a new battery and was told if I did not get the new battery I had to pay $160 even though I came for a RECALL More

During my most recent visit the experience was quick easy no long Waits exactly what you would expect I will return no long Waits exactly what you would expect I will return More

Took over 2 hours for an oil change. No requests to do any other work and no car wash. Asked about my brakes and never got an answer Got a form that said I didn't want any other work, I No requests to do any other work and no car wash. Asked about my brakes and never got an answer Got a form that said I didn't want any other work, I was never asked. Always had great experience with your business until this time. Guess you had a bad day. More

Car had a recall. I called and set up an appointment. I arrived at the scheduled day and waited while the repair was done. Car seems to have been repaired. I called and set up an appointment. I arrived at the scheduled day and waited while the repair was done. Car seems to have been repaired. More

Efficient. Austin was great and explained everything. I did not have to wait too long. Austin was great and explained everything. I did not have to wait too long. More

He explained everything to me so I can understand what was going on. When I go back next week.I hope I have him again. was going on. When I go back next week.I hope I have him again. More

Accommodates to your needs, fast working, helpful and overall kind people They listen carefully, automatically imply customer service, and take care of you and your car on every visit. overall kind people They listen carefully, automatically imply customer service, and take care of you and your car on every visit. More

I called several times to see if the warranty part needed arrived and nobody knew. Austin B never answer the phone call. Another service person after 2 months calling was able to find out that the part arriv arrived and nobody knew. Austin B never answer the phone call. Another service person after 2 months calling was able to find out that the part arrived who knows when. Then when i called to make the appointment to take the car the lady that helped was kind of annoyed. When finally i was there to fix the car and i understand that there were customers before me but it seems like the other service people were even wondering why Austin was not coming to see me because there were at least two of them that came twice and asked me if he came to see me. I have been going there for service since 2012 and this is the first time this has happened to me. I hope this will not happened again. More