Reed Nissan

Perfect experience! I couldn't thank Jay enough for his work and patience today. He was very informative and answered any questions we had about the two cars we had test I couldn't thank Jay enough for his work and patience today. He was very informative and answered any questions we had about the two cars we had test driven. We ended up buying a brand new Altima S and with the lovely help of Jay, it made our choice and experience amazing and we will for sure come back for another car in the future with the help of Jay! More

BUYER BEWARE READ ALL REVIEWS Shopping for a truck, stopped in on a Thursday and was greeted by Amir, test drove an Excursion, sat down and was given a price. Negotiated the price, Shopping for a truck, stopped in on a Thursday and was greeted by Amir, test drove an Excursion, sat down and was given a price. Negotiated the price, provided the typical JESSE JAMES requested information, personal information. Departed called the next day agreed to take the truck for the agreed price and provided a credit card deposit. Amir called back and stated truck was ready and financing was all set. Traveled 1 hour to the dealership and upon arrival met with Amir whom showed me the truck had been prepped and ready to go. Asked me to have a seat and his manager would be right with me to get things wrapped up. I waited and a short time later John Bedar greeted me and stated not sure why he had been sent over to speak with me. The show begins! So obviously being an honest guy I could tell he was about to endeavor upon a task he was commanded to do. John starts by saying so what was the price, I gave it to him, he stated so did a manager give that to you, oh did you see the truck online? So maybe there is a mix up maybe we have two of those trucks, let me check. Finally building up enough nerve to tell me.... Well we can't sell that truck for that price someone made a mistake. My response well I don't think so, your guy Amir went and played the good guy bad guy routine right there in that office yesterday and we agreed to a price. I then called today and at no time did anyone say oh we can't honor that price. Then took a deposit and then ran finance on that agreed deal. Anyway being an honest guy by nature poor John says well I will make it right but I need some time to do that. Okay so I wait, now at the dealer for over an hour after being told by Amir that everything was ready and I would be in and out in moments. So I have to call my buddy to come back and be ready to pick me up after being dropped off. So I wait for John to do his magic and make it right. A short time later John returns with the tough guy, Hani Kaatati, whom simply says sir we can't sell you that truck. It was obvious this guy had directed John to handle the dirty work. We discussed how unprofessional this event was and I asked him to reconsider as I have no need for us to engage in unnecessary and unprofessional fashion. I explained my discontent and advised him of his unprofessional customer service would not fall upon deaf ears. I started to depart and as I made it to the parking lot for my ride that had now returned after my buddy has now lost 2 hrs of his day, John flags me down and states i am sorry, we're going to make this right I just need time to discuss with the right person , we don't do business this way , I'll be in touch with you ASAP. I stated thank you John, neither of us need the bad results that this appears to headed to. Again assuring me, we'll make it right. I departed and waited until after they closed about 7 hrs and no call yet. I sent an email to the general manager Vincent Mancuso and explained the events..... No answer or response. So after spending a total of around 6 hours plus involved with these folks, paying to bind insurance on the truck, going through finance and being told all is ready to go and giving a credit card deposit. My time has been wasted, my credit score dinged by the credit inquiry, having to then cancel insurance on a truck you misled us on. Yeah we're just super happy! Avoid them like the plague, read the reviews all of them, see the trend. I have known the Reed dealership since they were located on Orange Ave in downtown Orlando in the 1970's. And it's not the same as it used to be there word means nothing. My family is a fairly prominant family operating business in central Florida for almost a century. Your treatment of me will be shared with many others. Shame on you! More

Best Nissan Dealership I have done business with I came in this dealership not wanting to put any money down and I was able to walk out with a brand new 2016 Nissan Sentra with little established cre I came in this dealership not wanting to put any money down and I was able to walk out with a brand new 2016 Nissan Sentra with little established credit. Granted my credit was not bad, nor does this happen at a lot of dealerships but the service here was excellent. Jay Gonell was very patient with me helping me decided what I should go with showing me all my options as well as going the extra mile to get me the deal I would prefer even though the chances were not looking good for me. I even walked out with my car insurance set up and tags already on the vehicle I appreciate everything Jay! Aaron Hill also went the extra mile for me financially speaking with his network of financial establishments to get me deductions off of the vehicle as well as nearly reducing my interest rate by HALF! Excellent customer service as well could not ask for anything better! More

GREAT SERVICE I HATE going to auto dealerships. I have been buying cars the last 15 years not going through them. I gave Reed Nissan a shot since their shop has alw I HATE going to auto dealerships. I have been buying cars the last 15 years not going through them. I gave Reed Nissan a shot since their shop has always been great to me. I was amazed to see that my sales rep didn't sound like a salesman, act like a salesman and pressure me like a salesman. What a relief! Tinu Thakkar was tireless in finding me the right car. From now on, I will always go to Reed Nissan. They make other dealerships look like a joke. More

Pleased costumer I would like to thank Tinu Thakkar for the hard work and dedication that he put in to make sure my visit at Reed Nissan was a pleasant one... Thanks I would like to thank Tinu Thakkar for the hard work and dedication that he put in to make sure my visit at Reed Nissan was a pleasant one... Thanks you for your professionalism!!!! You have five stars from me... Thanks to the whole Reed Nissan family... More

Rude mangager He was extremely rude and disrespectful. Would not suggest anyone to go here. He was unfriendly and distasteful. He started talking about making bets. He was extremely rude and disrespectful. Would not suggest anyone to go here. He was unfriendly and distasteful. He started talking about making bets. It was unprofessional in my opinion. More

Very helpful Jay Gonell was great and he got us into a car we really wanted. He worked with us inregards to our car insurance and was there every step of the way. Jay Gonell was great and he got us into a car we really wanted. He worked with us inregards to our car insurance and was there every step of the way. He offered water , snacks etc. Great customer service here at Nissan and a big thanks to him. More

Disappointed Thank you Jay Gonell for trying to correct the poor decisions your boss have made. You have done a above and beyond job trying to rectify his lies and Thank you Jay Gonell for trying to correct the poor decisions your boss have made. You have done a above and beyond job trying to rectify his lies and poor customer service. This survey is for Jay Gonell....he gets five stars! More

Amazing I simply wanted to come in and talk about how the process work with leasing a car, and I didn't think I would walk away with a vehicle. The experience I simply wanted to come in and talk about how the process work with leasing a car, and I didn't think I would walk away with a vehicle. The experience was excellent. Chris explained the whole process and answered all my questions. Very professional and great customer service. Over all the staff was amazing and were willing to help in way that they could. I love the car, even though the process took forever. It was worth the wait. I am satisfy with my decision. More

My experience was great until I met Mostafa Elasri. Long story short I came to this dealership with my OWN financing already together through the credit unit. If you do that forget about the deals you s Long story short I came to this dealership with my OWN financing already together through the credit unit. If you do that forget about the deals you saw online because they don't apply to you. You MUST use the dealerships financing, in order to get those deals. I only ended up with a 2500$ rebate, initially I was told they would at least give me 6,000 off, but that didn't happen because when I went back on another day, the supervisor and or manager wasn't there whom I initially spoke with (I should have waited). Even with that situation, I ended up being okay with the deal. My issue at the end of the WHOLE process was with MR. MOSTAFA ELASRI he was NOT POLITE AND PUSHIE! He was upset that he wasn't consulted about the deal on the first day I came in (he felt that he could have got me a better interest rate around 0.9% (IF I HAD FINANCED through them, sounds good right). (I had already by this time signed the contract with my credit unit and in my eyes that was final). He could have had his heart in the right place, but his approach was ABSOLUTELY WRONG!!!! HE was very pushie and rude might I add. Next time MR. Elasri just give the info the the customer and allow them to make that decision, DON'T BE PUSHIE NOR PRESSURE ANYONE, it's unattractive and you made me very uncomfortable, truly I was disturbed with my car buying experience because of YOU. ......Short story not so short! I gave the dealership an great rating because of JAY AND JOHN I would do business with them any day, to bad John was off when I finalized my deal (once again I should have waited). Jay was VERY PATIENT WITH ME. Jay NEVER MADE ME FEEL UNCOMFORTABLE, he gave me the information I needed and gave me the time and space to make my own decision. Thank you JAY! John has great positive energy. On the day I came to pick my car up John was there, his positive energy reminded me why I came back to purchase me car from Reed Nissan :-). MOST IMPORTANT I LOVE my NEW 2016 Altima!!!!!!~ More