Reed Hyundai of Kansas City

Since Reed purchased this dealership, the service has been excellent! Not sure what happened to the quality of service from the previous owner, but it had gotten incrementally worse....since my original been excellent! Not sure what happened to the quality of service from the previous owner, but it had gotten incrementally worse....since my original purchase in 2012. More

This is my 2nd Hyundai Santa Fe purchased at this dealership and both times I have been worked with to my satisfaction- I would definitely recommend the dealership to others. dealership and both times I have been worked with to my satisfaction- I would definitely recommend the dealership to others. More

Overall great experience at Reed Hyundai service. Service advisor listened to and addressed my concerns. Work completed timely. I really appreciated the opportunity to meet Pat, the Service Manager. He gave advisor listened to and addressed my concerns. Work completed timely. I really appreciated the opportunity to meet Pat, the Service Manager. He gave me great insight into another concern I had with my vehicle and answered my questions thoroughly and honestly. More

My first trip to the service dept - went great - I waited for my car to get an oil change and rotate tires - it was done quickly and on time. for my car to get an oil change and rotate tires - it was done quickly and on time. More

Very friendly staff for the most part. Manager (Brandon) really worked with me. Kelly in finance was amazing. Salesman was a bit disconnected after sale. really worked with me. Kelly in finance was amazing. Salesman was a bit disconnected after sale. More

I never have a bad experience coming to Reed Hyundai my service advisor is knowledgeable and always courteous. He always recommends future needed services. Would recommend this dealership for any service n service advisor is knowledgeable and always courteous. He always recommends future needed services. Would recommend this dealership for any service needs. More

The serviceman came out as soon as I pulled in and got the info and their work was started for Tire rotation and synthetic oil change the info and their work was started for Tire rotation and synthetic oil change More

I had a fantastic experience buying my 2020 Sonata! Everyone was very professional, courteous and knowledgeable. I will definitely recommend this dealership to anyone in the market to buy a new car. Everyone was very professional, courteous and knowledgeable. I will definitely recommend this dealership to anyone in the market to buy a new car. More

Quick friendly maintenance service. Only detractor was 67.00 cabin air filter replacement. The filters are 9.92 on amazon and don’t require tools or even under the hood access. I should have researched 67.00 cabin air filter replacement. The filters are 9.92 on amazon and don’t require tools or even under the hood access. I should have researched before instead of after and saved myself 55 bucks. More

I'm not sure we will be back. Communication amongst staff was terrible. We dropped my car off on Thursday might, to be serviced on Friday. After confirming our needs work began and was partially completed Fr was terrible. We dropped my car off on Thursday might, to be serviced on Friday. After confirming our needs work began and was partially completed Friday. We told Felix we wanted to pick up my car on Saturday. Saturday morning we drove in to the dealership and were told we couldn't take the car because it was "hooked up to machines" which I find odd, because we had been told work was completed, except for the mirror. We were offered a loaner, but reassured that we could get the car Monday. If I had known how long it would truly take I would've taken them up on it. Monday we were told the part wasn't in until Wednesday. So, rather than make another drive tonthe dealershop we decided the car could stay a couple more days. Wednesday we were told it wasn't done, and it had to stay until Friday. At this point it was getting ridiculous. If I had known it would be there a week I wouldnt have brought it in for an "appointment". I would rather wait until all the parts are in at that point. So Friday, we needed the car back. We were going out of town to visit a family member and told them we needed it by noon. At 1:30 we hadn't heard anything so called and were told it was finished? Told them we would be there in an hour to pick it up. At 3:30 I drove my car off the lot and finally was able to go home and pack uo for the long drive ahead. Not convenient and communication was lacking. Also, during this whole time there was another repair that needed to get done which was overlooked, and that part was the hold up on Friday. So that entire week they had the car, that repair could've been made. Not happy. Will look into other customer service oriented shops, even if I have to drive further. More