Reed Hyundai of Kansas City

My experience with this dealership was genuinely upsetting. My husband and I went through the process of getting pre approved for a loan and also negotiating my trade in value and the price for the upsetting. My husband and I went through the process of getting pre approved for a loan and also negotiating my trade in value and the price for the vehicle. After that, we called and set up a time with the salesman to finalize the paperwork for the following day. On the day we are supposed to finalize everything, I received a phone call stating that the vehicle has been sold. "The salesmen's response was, "It goes like that sometimes, and we get upset too when that happens." They made it sound like everything was good to go, and did not disclose that this deal could still be sold before we got there. To me, that is not good business, and that's not what I was expecting from this dealership. They will NOT be getting our business after that. More

Overall, I would give it a five, but there were problems with the online credit app. not transferring correctly and it had mistakes that caused me to create a new one basically from memory. There was also with the online credit app. not transferring correctly and it had mistakes that caused me to create a new one basically from memory. There was also a credit issue in not knowing the APR wasn't going to be what we were told. It was said that they couldn't do that until they were actually submitted, but then that information should have been given to us beforehand. As for finance, Kelly Cerentano was extremely helpful, answering multiple calls and being willing to bring material out to the showroom as we are high-risk COVID. More

They have been very prompt when I take my vehicle in for service. Text alerts while car is serviced are great. Clean waiting area. A service. Text alerts while car is serviced are great. Clean waiting area. A More

I had a great experience with purchasing my car from Reed Hyundai! I would Definitely recommend anyone in the market for a new car to stop by! Hyundai! I would Definitely recommend anyone in the market for a new car to stop by! More

I had a great experience. I was very happy with the sales and finance teams. Corey Hollis was great, he answered all my questions and facilitated a seamless transaction. and finance teams. Corey Hollis was great, he answered all my questions and facilitated a seamless transaction. More

Chris in the service department is great. Very easy to work with. You get a text that gives you his cell phone number and follows up with you. work with. You get a text that gives you his cell phone number and follows up with you. More

Awesome experience!! McCarthy Hyundai in Blue Springs butchered my wheels in an attempt to repair under warranty, Reed Hyundai made it right! From the service advisor to the technician, it was worth the butchered my wheels in an attempt to repair under warranty, Reed Hyundai made it right! From the service advisor to the technician, it was worth the drive to have such great service. More

Ben Minster was a excellent salesman. He treated me and my husband like family. I will definitely be back to see him again soon. If I could give him a thousand stars I would. I love this dealership. The pa my husband like family. I will definitely be back to see him again soon. If I could give him a thousand stars I would. I love this dealership. The paperwork process was also quick and easy!!! More

Excellent communication. Called to let me know what was needed and the cost.Called again to let me know it was finished and on the way home. needed and the cost.Called again to let me know it was finished and on the way home. More

I have always hated the process of buying a new car. This was a much better experience. Our salesman, Micha, was excellent. The purchase was a different and positive experience. This was a much better experience. Our salesman, Micha, was excellent. The purchase was a different and positive experience. More