Red River Chevrolet - Service Center

The mechanic I used knew what the problem was when I told him what my car was doing. He got straight on it and fixed it in no time so I went ahead and let him fix another problem. He did a great job. him what my car was doing. He got straight on it and fixed it in no time so I went ahead and let him fix another problem. He did a great job. More

The service is great and very accommodating to your schedule, the employees are very polite and helpful. schedule, the employees are very polite and helpful. More

The parts department is so efficient and friendly! I will definitely recommend them. Will be back! I will definitely recommend them. Will be back! More

My experience at Red River Chevrolet has always been good. Ashley is my service representative and she is always on point. She contacts me throughout the service and keeps me informed on all details. good. Ashley is my service representative and she is always on point. She contacts me throughout the service and keeps me informed on all details. Her service technician is always detailed and professional. My truck is a 2003 Chevy Silverado 1500 with almost 500,000 miles. It still has the original drive train and engine. More

I like Chevrolets. I like Red River Chevrolet. I like their Service Department. I like Jordan Harbuck. Red River Chevrolet understands customer service!! They do i I like Red River Chevrolet. I like their Service Department. I like Jordan Harbuck. Red River Chevrolet understands customer service!! They do it right. The culture at Red River Chevrolet is the reason for this success in customer service. Their customer service is what has brought me back since 1998 to buy all my new vehicles. They care about me and my vehicle. All the maintenance and repairs on my vehicles since 1998 have been done at Red River as a result. Leadership is the reason for the Culture of Service at Red River Chevrolet. Harold in the Service Department is a valuable member of that team and makes the customer feel special. Finally, Jordan Harbuck is the reason I am giving Red River the highest marks. She is excellent at her job. Jordan is a strong team member!! She understands what the customer wants. I will always ask for Jordan as my Service Dept Repr. More

This was a fairly quick and simple visit. Got serviced an inspection completed in about an hour. Got serviced an inspection completed in about an hour. More

I have purchased 8 or 9 vehicles over the last 20 years. I've a great experience each time. Their service department is top notch. Butch Cole is my guy! I've a great experience each time. Their service department is top notch. Butch Cole is my guy! More

Fabulous experience in service department! I was a bit nervous because I’ve never been to this service center before. It was as efficient as Chick Fil A drive through (very good)😂 I have a I was a bit nervous because I’ve never been to this service center before. It was as efficient as Chick Fil A drive through (very good)😂 I have a service rep, Ashley, and she did a wonderful job getting me in and out within 45 minutes. I forgot to mention an issue until the end so they quickly got me back in today. Great job Red River Chevrolet! More

I've enjoyed my 2020 Traverse that I purchased from Red River. I've had a great experience overall and was planning to trade it in and purchase another early next year. I had an issue with my exhaust River. I've had a great experience overall and was planning to trade it in and purchase another early next year. I had an issue with my exhaust and brought it in for service. I had already diagnosed the issue, documented the problem, and provided documentation about it being a known issue with GMC along with several service bulletins on how to fix it and the Emissions Warranty coding needed for the service. I made an appointment, discussed my issue with a service advisor, and provided all my documentation. I expressed that if the issue was not covered by warranty, that I would have to explore other options to have it resolved. I was assured it was covered under warranty and there would be no cost to me. The next day, I got a call that it was not covered under warranty and that I would either have to pay the +$600 to have it fixed or not have it repaired and still have to have the service department reattach the defective part and then still pay around $250 for service and diagnostic fee. At this point, I didn't have much of a choice as it had to be fixed to be drivable and I had the service department complete the work. The next day, I contacted GMC to open a case to evaluate the work done and to potentially have it covered by warranty and maybe get some percentage of reimbursement. Although other years (2018, 2019, 2021, etc) of the Traverse had the same issue which was covered by warranty, it was decided mine would not be and I was offered a $59.95 refund. When I asked how it was calculated, it was told "That's just what the computer said". I was told that I could either accept that or get nothing. I was also told I would be contacted by my case manager to discuss before it was closed. I never received that call or email. By far, the bust tradein/buying experience I've ever had was with Bob Lockhart at RRC. It was such a good experience that I told him that I would buy all my future vehicles from him and RRC. My most recent experience with Red River Chevrolet and with GMC has changed my mind. I will be selling my Traverse soon and have decided that I will no longer be purchasing GMC products. My family worked for GM in Shreveport and we were a GM/Chevy family growing up. It's sad to see that end due to something that could have been remedied so easily and lack of care and focus on customer experience. I understand that I'm only a drop in the bucket in terms of customers and revenue. More

Came in to have a recall service on my 2020 Silverado Crew Cab truck. Julie met me after I drove in, she was so polite and wrote down everything my truck had wrong, all the symptoms it was showing. There Crew Cab truck. Julie met me after I drove in, she was so polite and wrote down everything my truck had wrong, all the symptoms it was showing. There were 2 service jobs ahead of mine. So I left my truck, and they called Uber to take me to my wife's work. Julie kept me informed about the work updates. It took a few days to get my truck back, but it was because of the 2 other vehicles ahead of mine. And Julie told me of another problem with my truck that the mechanic found on it, and he fixed that also. Great people, great service! I will not go anywhere else but Red River Chevrolet for my service needs. Thank you Red River, and also thank you Julie for everything you did to tend to my truck needs. More