Ray Catena of Freehold - Mercedes-Benz Dealership

Bought a 05 C240 4matic for their asking price believing its a CPO but its not according to MBUSA. From the get go very pushy only buy from them (MB Freehold)have a peace of mind. Once you sign the initial its a CPO but its not according to MBUSA. From the get go very pushy only buy from them (MB Freehold)have a peace of mind. Once you sign the initial sale paper nobody calls back, answer your voice mail or e-mails except Larry. Sent a bank check for the amount owed but lost it. Sent another one and finally vehicle was delivered 3 weeks from original signing with no manuals or the second key. I was not worried as I believed it is a CPO. Now 60 days and 600 miles later I have transmission shifting problem and calling them for an appointment to fix the problem, no one calls back. Towed it to nearest MB dealer who tells me its not a CPO and gives me an estimate for 6K. Dealership should be proud the cars are selling because of the name brand * not with their effort. Always been a MB owner and am going to pursue with MB USA about the future of C240 and what a disgrace the MB OF FREEHOLD is(:! I even reached out to the management team and not heard from any of them! More

Mitchell Kasoff is arrogrant, rude and pushy. He threatened that if I didn't buy from 'his' dealership, I could expect less than preferrential treatment when servicing my vehicle there (I wonder wha threatened that if I didn't buy from 'his' dealership, I could expect less than preferrential treatment when servicing my vehicle there (I wonder what MB would think of that). He offered $2,000 less for my trade-in (in excellent condition) than 2 other MB dealers, and then tried to justify it with some typically bogus used car salesmam lingo (which I wasn't buying). The rest of the sales staff are equally useless. They don't respond to email at all, and take forever to return voicemails. I guess they just don't want the business. Terrible, terrible dealership for such great vehicles. I would NOT recommend them to anyone. More

Mitch Kasoff was very rude. Most of the cars here are NOT CPO and car had visible damage on it. Go to another dealership, this one is not a good representation of Mercedes Benz! CPO and car had visible damage on it. Go to another dealership, this one is not a good representation of Mercedes Benz! More

Ok-- so I'm a little late sending this out but..I can't say enough great things about Gary Placona. I think this is our 6th mercedes between my husband and I. Gary has always gone above and beyond the call say enough great things about Gary Placona. I think this is our 6th mercedes between my husband and I. Gary has always gone above and beyond the call of duty for us. He walked us through every phase of our lease and made sure we had no question unanswered. He even called us from his vacation to make sure our delivery went smoothly. My husband and I found Gary so easy to talk to and from the beginning Gary did everything in his power to make us very satisfied customers. (Maybe he's the reason we've had 6 Mercedes.)...We keep wanting to come back! Being business owners ourselves, we know that it takes a strong team to have success. You should be proud of Gary and all the employees who represent Mercedes Benz of Freehold, because they make your business successful! More

WORST Mercedes Dealer in NJ - Hands down. They do not know how to do business. From Delivery to txation they will cause you a headache. The team simply doesn't know how to make the MB buying process easy know how to do business. From Delivery to txation they will cause you a headache. The team simply doesn't know how to make the MB buying process easy or common practices. They will extract more cash from you at the end of your sale even if it doesn't make sense. (Sharks) More

The experience was pleasant, the car was not available for road test because of the new remodel of the ml350, but I knew that going in. for road test because of the new remodel of the ml350, but I knew that going in. More

Very fast and courteous service. Followed up on a regular basis and answered all my questions. I was initially very unsure about which Mercedes E-Class to purchase and Abeth was able help me sort through th basis and answered all my questions. I was initially very unsure about which Mercedes E-Class to purchase and Abeth was able help me sort through the choices. I had a much better understanding of the vehicle and was very happy about the transaction. I also enjoyed the improvements to the facilities especially the customer lounge. More

Understood my problem and immediately responded and resoved my issue. This happens every time I need service,he and the dealership are outstanding in every phase of business. resoved my issue. This happens every time I need service,he and the dealership are outstanding in every phase of business. More

I asked them to reset my service light. I was told being that I didnt get service with them (a 4180.00) oil change, they would not reset my light. I guess I would be held hostage to their outragous service that I didnt get service with them (a 4180.00) oil change, they would not reset my light. I guess I would be held hostage to their outragous service prices in order to get the light reset in my car (which takes no more then 20 secs). Its the most ridiculous thing I have ever heard of. when I told the service guy I do my own service (oil change, new tires, brakes etc...) he seemed upset. Why should we, the consumer , pay them triple, when we could get it done CHEAPER??? All that and they wouldnt reset my service light... what a joke.. I have referred several customers their in the past and I will no longer do so. That light just cost them THOUSANDS in new car sales!! More

Wonderful place to take your car. I dont think that there are enough words to express my gratitude to this dealer. I had purchased a used 1997 e 420 from Union Auto in Hazlet(don't buy from this dealer) for are enough words to express my gratitude to this dealer. I had purchased a used 1997 e 420 from Union Auto in Hazlet(don't buy from this dealer) for my birthday. This purchased ruiend my birthday there were lights on for several codes after being given the run around about the trans sensor and evaporator leak i finally decided to take it to MERCEDES BENZ OF FREEHOLD !!!!!!! They got it right on the first time. My service person was Bill Kause and God Bless my mechanic. Although it had to go back three separate times it was for three separate things. Finally after my July 7th, 2011 purchase. August 7th 2011 has been the first week I have driven the car and it has been no lights. This place I cannot say enough good things about them. They were honest and friendly even when I was losing patients because I was tired of lights being on and the person i bought it from had refused to give me my money back. I would take my car here for minor to major. FYI please turn car off when getting gas this will make your service engine light come on. lol !!!!! Maraj- More