Ray Catena of Freehold - Mercedes-Benz Dealership

The loner department personal is very courteous and accommodated my needs! When I made a request to extend my loner car due to my busy schedule for another day he gladly accepted my request and extend accommodated my needs! When I made a request to extend my loner car due to my busy schedule for another day he gladly accepted my request and extended for another day. More

By far, this dealership and its entire staff are the best. Gary, my salesman, is always courteous, responsive, honest and a "mover and a shaker"; that is, he gets it done. I have always been treated fai best. Gary, my salesman, is always courteous, responsive, honest and a "mover and a shaker"; that is, he gets it done. I have always been treated fairly and with integrity. This isn't my first car I bought at Mercedes Benz of Freehold and will not be my last either. As a matter of fact, since their "Grand Opening" in 2007, this is the 14th Mercedes Benz Automobile my family has purchased from Mercedes Benz of Freehold. I could stop right there, is there more to say? Yes, again, from the General Manager, Frank to the Sales Manager, Barry, to the best salesman in the world, Gary, to Wayne, the service attendant valet, these are the best of the best. More

Although my experience wasn't great, I know others that dealt with better sales people and had good experiences. I went in knowing exactly what I wanted ready to buy and was told that there were no white dealt with better sales people and had good experiences. I went in knowing exactly what I wanted ready to buy and was told that there were no white ML350 on the east coast and it would cost me $2500 to have one shipped from California. When I asked about a diesel engine I was told that I wouldn't like the way the car drove...how would the salesperson know what I like? He didn't have any so he talked he down. I ended up going up the road to Ray Catena who had 4 white ML's in the showroom and gave me a terrific price More

Truly an excellent experience. As a reluctant car Truly an excellent experience. As a reluctant car shopper, it was refreshing to enjoy a straight forward, no hype, visit to Mercedes Bez of Freehold. Truly an excellent experience. As a reluctant car shopper, it was refreshing to enjoy a straight forward, no hype, visit to Mercedes Bez of Freehold. Working with Nick Castenada, began with a cordial welcome, and continued with willingness to help, product knowledge and professionalism. All of which was consistent from selection, to striking a great deal on an '09 certified pre owned low mileage ML350, to delivery. If shopping for a new Mercedes, certified pre owned, or other car on MB of Freeholds lot, I encourage anyone to work with Nick. More

Dealing with John was a pleasant experience. He provided accurate information about the car and price options. There was no sudden unexpected surprise price increases. Of the several dealers I contacted Joh accurate information about the car and price options. There was no sudden unexpected surprise price increases. Of the several dealers I contacted John was the only one who returned my calls. He assisted me with several choices in a friendly and personal manner. He was the most pleasant and sincere salesman I dealt with among MB, AUDI, and LEXUS salesman. There was no uncomfortable pressure during the entire leasing experience. More

Going from lexus to Freehold mercedes was like going from the Ritz Carlton to a short stay motel. The dealeship thrives on lies ans deceitful tatics. I will do anything to get rid of my mercedes and go back the Ritz Carlton to a short stay motel. The dealeship thrives on lies ans deceitful tatics. I will do anything to get rid of my mercedes and go back to Lexus who actually treats you like you bought a $60,000 vehicle and did. Do yourself a favor , do not waste your time at this dealership. I felt like I was dealing with a used car slaesman from the 60's. Absolutely disgusting.Not only was the service terrible then they tried to charge me $1,000.00 more than Ray Catena. I had to call Mercedes Customer Care to resove the problem. Even the cashiers and receptionist are rude. More

I spent days with salesperson John Finley and finally picked a used car but Robert would not come out of his office to deal with me. I asked before I even started looking at used cars that the car be Mer picked a used car but Robert would not come out of his office to deal with me. I asked before I even started looking at used cars that the car be Mercedes certified. After 3 more days of going over prices with John we reached a deal. As the car was being prepped, Robert came in and said that the car could not be Mercedes certified! Are you kidding? He said it would cost him too much money!! I left. I won't ever go back. And I tell my story to anyone who will listen. More

Wanted to purchase a Used 2012 Kia Optima SX from this dealership. The person that contacted me was Dennis Smith and we agreed to meet on Monday April 30, 2012.I live in Sunnyside NY some 50 miles from th dealership. The person that contacted me was Dennis Smith and we agreed to meet on Monday April 30, 2012.I live in Sunnyside NY some 50 miles from this dealership. He called me early on Monday morning to tell me that the car was sold because he didn't wanted me to drive that far for nothing.He offered me other alternatives but I wasn't interested in any other vehicle.How many times have you read on the web of dealers making folks drive miles upon miles when teh car is already sold. Mr Smith is a thoughtful and considerate salesman and if you are looking for a MB or another brand of vehicle on their lot contact Mr. Smith. More

Incredible customer service that truly lives up to the product that is a Mercedes Benz... My wife and I were able to test-drive multiple vehicles and were put under no pressure to buy. When we did decide product that is a Mercedes Benz... My wife and I were able to test-drive multiple vehicles and were put under no pressure to buy. When we did decide to go with the C300, coming to a reasonable price was quick and easy as the team here does not play games. Fair and best prices out of the gate. It was a pleasure to do business with Mercedes Benz of Freehold, and therefore I highly recommend them. More

I bought E350 from this dealership. I had very good experince dealing with Mr Sal . He was very patient and very professional, and helped me with everything I need to get my car. He went above and beyo experince dealing with Mr Sal . He was very patient and very professional, and helped me with everything I need to get my car. He went above and beyond and did everything right. I would love to recommend him to my all friends when they wanna buy next vehicle. Thank you Sal. More