Randy Marion Buick GMC Truck

Randy Marion Huntersville took great care of me and got my truck back to me same day! my truck back to me same day! More

Kenny caldwell is the best service manager that i've ever had. He listens very carefully and then helps solve any problems that exist. had. He listens very carefully and then helps solve any problems that exist. More

My experience with the service department was excellent. It was very disappointing that my Yukon started experiencing transmission issues shortly after I purchased it. After the issue was confirmed by th It was very disappointing that my Yukon started experiencing transmission issues shortly after I purchased it. After the issue was confirmed by the service department, I was told that my transmission would be in on 2/19/2024 (a month after I dropped it off). On 2/19, I was contacted by Randy Marion and informed that there would be a delay and it would be several more weeks before the new transmission would be shipped. I was given a number to contact GM to speak with someone about the reason for the delay as well as get a confirmed delivery date. I left a message for the person at GM handling my back ordered part, Katrina on 2/19 and again on 2/21. She never returned my calls. That is unacceptable. That is extremely poor customer service. I will never purchase another GM product. My husband was also shopping for a new truck at the same time I purchased my Yukon and we are currently searching for a used vehicle for our 15 year old son. After our experience with GM (not Randy Marion), my husband refused to purchase a GM product. He has purchased a new Ford. It may not mean much to GM, but my husband spent over 100k on a new truck and will continue to purchase Ford brand trucks for his business. We will also not be purchasing a GM product for our son. More

Big T greeted us as we entered the dealership. He was very nice to us and provided the help in finding the right car for me and my wife. The finance man was also pleasant to work with. He was very nice to us and provided the help in finding the right car for me and my wife. The finance man was also pleasant to work with. More

I came in for repairs on my 2017 Yukon Denali XL and found that the repairs greatly exceeded what I expected (and probably the value of the vehicle). I spoke at length with the Steve Rogers and was vac found that the repairs greatly exceeded what I expected (and probably the value of the vehicle). I spoke at length with the Steve Rogers and was vacillating between purchasing and repairing. He was professional and logical. We agreed that purchasing made more sense. As the vehicle was for my wife and she was at a local hotel, he drove a new vehicle for her to see and drive. He was patient and held my hand all the way. I would not have said yes to most salespeople. I did say yes to Steve. We drove the car from the dealership to our South Carolina house and we love it. By the way, Justin in the Service Department and The business manager, who walked me through the financing were also top drawer. Mel More

Sexist and rude. They harass you to fill out their survey but never follows up They harass you to fill out their survey but never follows up More

Justin in the service area is the best! He’s been taking care of my truck since I got it. 5 stars all the way!! He’s been taking care of my truck since I got it. 5 stars all the way!! More

As always the shop did a great job and finished on time and was great to work with and was great to work with More

Nick and Steve and Nicks manager were fabulous, great to work with. Will use them again. work with. Will use them again. More

Customer friendly and knowledgeable of the car. Addressed various questions. Felt comfortable in conversation and Addressed various questions. Felt comfortable in conversation and More