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Randall Reed’s Planet Ford 635

Garland, TX

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240 Reviews
At Randall Reed's Planet Ford 635 in Garland TX (serving Dallas) we pride ourselves on providing award-winning service selection & savings. Our #1 goal is to take care of you & your auto needs. Whether you're buying a new Ford F-150, Super Duty, Mustang, Edge, Explorer, or purchasing a pre-owned car, truck, SUV and hybrid or need to service your vehicle we're here every step of the way. Prestige is a one-stop shop. In addition to sales & service we offer Quick Lane a Collision Center Parts & After-Market Departments & custom vehicles. Planet Ford 635 was designed with you in mind & has amenities for your comfort during your visit.
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3601 S. Shiloh Rd.

Garland, TX

75041

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Showing 240 reviews

August 26, 2022

This is our third time working with Randall Reeds planet Ford 635 and each time has been better than the previous. Terrance was great with knowledge of the vehicle. We were in and out with keys within a cou More

by gbarrito4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Harkey, Juan Olvera, Bruce Hultman
August 19, 2022

I will never go to Town East Ford Again I found my Dealership for Service More

by Onemadkmc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall his name
August 18, 2022

The dealership and the individual sales man, Joe Ritmo, were honest and extremely helpful. And made the experience of buying a car fun! More

by Drlopenshaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Ritmo--5 plus stars, Juan Olvera, Bruce Hultman
August 12, 2022

Best service around by far! Will do business with again. Amazing service and employees. Thanks More

by Shanniburns1984
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando, Juan Olvera, Bruce Hultman
July 26, 2022

Went there for help and they tried to convince the seller to sell to them vs me (the person who came to them for help). More

by Hqinusa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terrance
July 16, 2022

Everyone was very friendly and helpful. Joe Ritmo was very professional and I am very satisfied. More

by eldonlanell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Gonzalez
July 08, 2022

The best , when I come here feel like family and welcomed Best service ever ever More

by Aileen Martinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hoening
Jul 11, 2022 -

Randall Reed’s Planet Ford 635 responded

Aileen, you are part of the Planet Ford 635 family and we are so happy to read that you feel that way when you visit for your vehicle's service. We're always here to help no matter your automotive needs.

July 05, 2022

This concerns the service department, not Quick Launch. After scheduling the time to bring it in, brought it in, as scheduled at 2pm on a Thursday & it still hasn't even been looked at on the following T More

by alwalls
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jerry
Jul 11, 2022 -

Randall Reed’s Planet Ford 635 responded

We never want to read of anyone feeling frustrated. Our team takes great pride in helping our customers. Management has looked into this and as they shared when you initially brought the vehicle in, it was going to take some time to address this issue. As you likely know, there are many auto part supply chain issues, and that in turn can cause a lag. We are doing all we can to address auto needs in a timely manner to help our customers get back on the road as quickly as possible. If you need any additional assistance, please let us know. You may e-mail social@planetford635.com. Include any details, questions, the full name associated with your vehicle, and reference this review. Thank you!

May 20, 2022

Sharon took the time to help me my account email discrepancy in the Ford Pass app so I could use my earned points. I really appreciated that! More

by kathmac9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Sheets
Jun 16, 2022 -

Randall Reed’s Planet Ford 635 responded

Sharon, we are always happy to help with any of your auto needs, Thank you for choosing Planet Ford 635. Please let us know if you need anything additional down the road.

May 12, 2022

I dealt with Joe Ritmo on the purchase of my 2014 Corvette. I live in Georgia, so the entire transaction was done by text, emails, or phone calls and everything was handled very smoothly. Joe was g More

by harkinsj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Ritmo
Jun 16, 2022 -

Randall Reed’s Planet Ford 635 responded

Congratulations on your awesome car. We are happy to read that Joe and our team made buying your vehicle remotely smooth. If you need anything additional, please let us know. We're always here to help.