Randall Reed’s Planet Ford 635

Terrible service and scheduling. I scheduled an appointment online. I was never contacted to confirm the appointment. I scheduled an appointment for a first oil change from a vehicle I scheduled an appointment online. I was never contacted to confirm the appointment. I scheduled an appointment for a first oil change from a vehicle I purchased from this dealership, which was paid in full. I also scheduled for a windshield replacement. Service providers had no idea why I was there, who was scheduled to help me, and could not help replace the windshield. I work at night, which means getting an appointment during a time I am awake is challenging. Having arrived at a prearranged time, where workers are not aware I am arriving, cannot help me with an issue, and did not let me know that they couldn't help me fix and issue is incredibly upsetting. I accepted the oil change without the windshield replacement. This service took about an hour, which is what i would expect from a dealership. The service person was nice and apologetic about not being able to help with the windshield. I was later called by phone the same day, unsolicited, to rate the service I was provided a previous day. I had no service the previous day. The caller seemed unaware that the service was provided the same day. This call interrupted my sleep as I work at night. I cannot express how deeply, incredibly deeply, disappointed in the service I've received at this dealership. I attempted service in person before the date I scheduled service and was told there would be a 3 hour wait minimum. This is the second vehicle I have purchased. I will not be purchasing another from this dealership. I will be actively discouraging those that I know, and come across from making any vehicle purchases or service from this location. Any aftermarket alterations that I need or other that I know may desire, I will directing to any other location. This experience has been wholly unacceptable. More

Sean Is the Best I went in $4000 upside-down on my trade-in, and Sean Osbourne worked with me to get the price I need in a more reliable, newer vehicle. After all was I went in $4000 upside-down on my trade-in, and Sean Osbourne worked with me to get the price I need in a more reliable, newer vehicle. After all was said and done, he even went the extra mile to try and get me bumped up another trim at close to the same monthly cost. This is a great dealership with great service, and I highly recommend it to everyone looking to buy. More

Anti-Service Rip=off Center This dealer's service center is the worst, most awful service. We took our F350 in for repairs FIVE WEEKS AGO and they STILL do not have it put back This dealer's service center is the worst, most awful service. We took our F350 in for repairs FIVE WEEKS AGO and they STILL do not have it put back together or running. Mr. Sheldon Mabry is completely evasive and unhelpful. The has NO sense of DEPENDABILITY, reliability, or trustworthiness at all. He says he will check and call you back and in 5 weeks, he's NEVER called back. Whenever we finally talk to someone, they say 'we fixed the first problem, but now you need to fix this.' They tell us, 'It will certainly be drivable after you replace this one more part.' How many times has this happened? The price keeps going up past the value of the truck and it still is not drivable. We believe that this is not a service center, but a rip-off center. We feel this way because they have been unreasonable, untruthful, and unwilling to work with us concerning options. They do not really care about the customers. This is the WORST dealership service center we've ever seen anywhere. We can say this because we have also had service at Rusty Wallis Volkswagen, Town East Ford, and Don Davis Ford as a comparison. More

My horrible experience with the Collision Center This place is just horrible for repairs!!! Do NOT trust this place for a fast and friendly repair. My car has been in this place for over a month now! This place is just horrible for repairs!!! Do NOT trust this place for a fast and friendly repair. My car has been in this place for over a month now!! The service is just horrible! I would call and leave messages with people as well as voicemails and I would never get a call back, their excuse would always be "our phone don't always work" which is funny because if you are a place of business then why would you not have phones that work! The advisor I was assigned could not be more rude! She would never call me back despite multiple calls and messages and never knew the status of my car properly. I would always get "let me check I'm not sure when it will be ready, I don't know the status, etc". I requested to speak to the manager/director and I left messages with him as well and I never received a phone call. I had to pull strings and get in contact with old friends to finally lite a fire under their xxxxx. I took my car to Ford thinking they would be more professional and prompt and I was clearly mistaken! If you have the choice to take your car elsewhere, please do!!! I'm sure service king would've had my car ready within a couple of weeks not over a month. WORST PLACE EVER! I have since received my car and it could not have been worse. My cars rim was missing the "Ford" cap in the middle, my drivers door was missing the key cap, and I had a HUGE BLACK STAIN on my drivers seat and the worst part is that my interior is beige. The most unbelievable part about the whole thing as we is that the advisor accused me of losing the key cap and did not even mention the missing rim cap or the stain in hopes that I would not notice I assume, and she blamed me about losing the caps saying that "that was the way we received the car" etc making me feel as though it was my fault they were missing instead of saying "I'm not sure let me get the techs to investigate, etc" because guess what, 10 minutes later they magically found it in my car. Which there was no way I could've put it there since they have had my car for over a month. The battery was also not working and they had to switch it and I just pray that the "new" battery does not go bad on me as well. I have attached photos of how I was returned my car. I cannot express how disappointed I am. I have been calling to speak to "the director" many times and the only thing I received back was another phone call from the advisor not the manager I requested and she said "Ryan asked me to give you a call back he is currently unavailable" WOW just great customer service. I asked to speak to the person above him and there was no answer I left another message but at this point I honesty do not think anybody there cares. Just trust when I say, you are better off going to Service King, a small dependable and reliable shop. More

Bad Service Experience I like the dealership but the service department is terrible. Rude customer service reps and the service manager is rude and unprofessional also they I like the dealership but the service department is terrible. Rude customer service reps and the service manager is rude and unprofessional also they are really slow even if you have an appointment. More

Zero Expectation, Schedule or Communication I found the truck online the day it was posted and contacted the sales team that I was very interested. They sent me photographs of the truck invited I found the truck online the day it was posted and contacted the sales team that I was very interested. They sent me photographs of the truck invited me to see the truck so I took time from work and skipped lunch to go buy it, pen in hand. Something was fishy because I drove all over the lot and the truck was MIA. Joe Ritmo sat me down at his desk and casually strolled to the back of house area for some time. When he finally returned he told me the truck actually wasn't at the dealer or even in their possession. I was very upset and humiliated so all I asked was for the expectation to be set as to when I could buy the truck. Joe then disappeared to the back again. After another fifteen minutes I got up and went looking for him because they are either going to get me in the truck or they aren't. When I finally found him he sat me down with what i was told was his manager, Omar, and they apologized and promised they would get the truck very soon and bring it to me for a test drive at my work. A week went by and nobody bothered to contact me. I call Joe the following week at 9am and he said they had a meeting and he could update me on the status shortly after. He never called me back. I left numerous voicemails for Omar and he never contacted me. I was calling Omar to tell him that Joe was not communicating what was happening and I wanted a new salesperson to help me. So now the sales team and the management team have provide to be poor communicators. Joe always said (texted) he would get back with me shortly and days would go by. At this point it was almost 2 weeks into me trying to buy it. The daily updates never came, detailed voicemails were never returned, and I was severely disappointed in their communication disability. How can you leave someone hanging who is proactively trying to buy a $30k vehicle. Every other dealership in the area I inquired with worked super hard to earn my business and these lazy sales guys can't pick up the phone like an adult and handle their business. If Randall is reading this he needs to get his crew in shape because the dealership I ended up buying at blew his guys out of the water! More

Salesman lied about deals. Car salesman pulled the most expensive model the Ford Fusion Hybrid SE when I only wanted to see the Ford Fusion Hybrid S. Also tried playing around Car salesman pulled the most expensive model the Ford Fusion Hybrid SE when I only wanted to see the Ford Fusion Hybrid S. Also tried playing around with the numbers to trick me into buying the car. I was also aware of a 0% APR deal for 72 months going on which would end on 9/30(Wed). The salesman lied and told me that the deal would end 9/26 (Sat) in order to get me to buy from him. Overall I had a unpleasant experience and will never do business with this dealership. More

SUPER SALESMEN GREG LUSK MY FAMILY AND I HAVE PURCHASED SEVERAL VEHICLES FROM THIS DEALER LOCATION OVER THE YEARS. THERE HAS BEEN NO BETTER BUYING EXPERIENCE THEN DEALING WITH MY FAMILY AND I HAVE PURCHASED SEVERAL VEHICLES FROM THIS DEALER LOCATION OVER THE YEARS. THERE HAS BEEN NO BETTER BUYING EXPERIENCE THEN DEALING WITH MR. GREG LUSK AS A NEW CAR SALES PERSON. I HAVE 30 PLUS YEARS IN AUTO REPAIR I AM NOW RETIRED AND NEVER HAVE TOO LIFT THE HOOD OF MY VEHICLES FOR ANY SERVICE, PLEASE DEFER TO MR. LUSK FOR ALL YOUR VEHICLES. More

Great buying and service experience again!! This is the second time that we have purchased a Taurus from Greg Lusk at RandallReed Prestige Ford Garland Texas. They are Honest ,dependable,tru This is the second time that we have purchased a Taurus from Greg Lusk at RandallReed Prestige Ford Garland Texas. They are Honest ,dependable,trustworthy people .You know you will always get a honest answer to your questions Had question about cooled seats was given service immediately. and the answer to my question , the paperwork process was quick and painless .I will always tell everyone what a great place this is to buy from and what a great New car salesman that Greg Lusk is I have recommended him to lots of people and will continue to recommend Prestige Ford to everyone who is in need of a vehicle. Great customer service from everyone we met there Will always buy our vehicles from them:):):):) More

Above and Beyond Service Please see Greg Lusk when you come into the dealership. With Greg's expertise, I discovered that I could actually afford a brand new vehicle. He got m Please see Greg Lusk when you come into the dealership. With Greg's expertise, I discovered that I could actually afford a brand new vehicle. He got me the financing that I needed with an affordable monthly payment. He was an advocate for me throughout the whole deal. Greg listened to what my needs were concerning a vehicle. Greg is a true professional and sincerely wants to help and make sure his customer's are pleased. I am thoroughly happy with my purchase and with the service Greg and his team provided at Randall Reed Ford. More